Our Guest Speaker is Wendy Elin who will lead a discussion on Workplace Productivity:
Wendy Ellin is a Workplace Productivity Consultant, International Speaker, &
Author of Enough Is Enough, Get Control of Your Stuff. Her insights into living an organized life are shared in her presentations with irreverence, humor, and a level of passion that motivates her audience to TAKE IMMEDIATE ACTION!
Wendy talks about real-life challenges that we all experience such as email
overload, being on time (or not), reasonable expectations for getting things
done, and much more. It is from Wendy’s 20 plus years in the corporate arena
that she drew from her own successes by working smart, not hard—that inspired her to develop the tools and techniques for increasing workplace productivity and ultimately a renewed sense of peace of mind.
A prudent man foreseeth the evil, and hideth himself (or ‘seeks refuge’): but the simple pass on, and are punished. Proverbs 22:3
Regardless of where Covid-19 originated, it is an actual virus and it is among us.
Mass hysteria has gripped our country emptying our grocery stores and gun shops and tanking our economy. I’m not making a political statement nor placing blame. I am simply acknowledging the current reality of our world and the tragic effect it is having on our businesses, large and small.
Let me invite you to step away from the madness for a few minutes for a dispassionate chat about our current situation.
At this point, there is precious little we can do with the country on lockdown. Our customers are not circulating in the marketplace, but are rather cocooned in their homes possibly shopping online. That doesn’t mean we can’t do ANYthing!
In his seminal book, The 7 Habits of Highly Effective People, Stephen Covey presented his Time Management Matrix exposing the relationship between Urgent tasks and Important tasks.
Quadrant I was the “Urgent & Important” containing all the fires that business owners face all day long: operational breakdowns, customer complaints, employee disagreements, accounts receivables, job bidding, and the list goes on ad infinitum! This is the quadrant in which we spend most of our waking business hours.
Quadrant II was the “Important but NOT Urgent” containing – honestly – all the most important issues of life: date night with the spouse, children’s ball game or dance recital, thinking & planning, reading important literature, praying or meditating, taking care of our health and on it goes.
The paradox of these two quadrants is that the ONLY way to get Quadrant I under control is to camp out in Quadrant II and DO the Important work of strategic business planning and management self-improvement! As you are able to become proactive and look down the road to see potential dangers, you are able to make those provisions to avoid the fires and reduce the size and tyranny of Quadrant I.
Although this may be the first time our current living generation has seen what is happening, it is not the first time for our country. Let me acknowledge that during the Great Depression, there were bakeries that went out of business – but there were bakeries that survived. There were clothing stores that went out of business, but there were clothing stores that made it.
The point is that no business segment vanished. Some businesses in every category made it in spite of so many of their competitors folding for good. So while we are all currently forced out of Quadrant I, now is a great time to take full advantage of the situation to get seriously deep into Quadrant II and not squander this unique opportunity to Be Greater Faster!
Read a management book. Call friends who own businesses to talk about common issues. Engage with a professional consultant – a generalist if you need overall help, or a specialist if you feel you need specific help like marketing. Reconnect with distant family. Get spiritually recentered.
Now maybe a good time to do a deep clean on your business. If you own a restaurant, pull all your equipment from the wall and clean behind that greasy frier and refrigerator. If you have inventory, get it straightened up, pull inactive SKUs and sell them off online if you can. Take a close look at your shop floor to see if there is a better way to improve the flow of production.
Now is NOT a time for deer-in-the-headlights paralysis!
If you need inspiration, reach out to someone you can trust!
Ralph C. Watson, Jr. 404.520.1030
Ralph.Watson@BeGreaterFaster.com
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Early in my career, I learned that it is unwise to rebuild a retail outlet on site when there is an option to build on another site better positioned to serve the trade area. Taking an outlet off-line for reconstruction, forced our customers to seek alternatives. They began shopping with other brands, creating new habits. And, the rebuilt outlet seldom regained their full sales volume. It was a bad investment. Building a new outlet in a better location avoided the lost revenue while creating excitement for the new store. It was usually a better investment.
Once a new shopping pattern is established (read – a new habit), it is difficult to revert. This experience gives me confidence that the effect of the Covid-19 outbreak will create new habits and accelerate other trends.
Trends to Watch
Improved/Greater Focus on Personal Hygiene
Remote Working
Internet Shopping/Home Delivery
Tele-Medicine
Virtual Meetings
The first change I expect is an increased vigilance toward sanitation. It is obvious that people are likely to become accustomed to washing their hands more often, hopefully using anti-bacterial soap. It’s reasonable to expect retailers and other employers to adopt measures to better protect their customers and employees. Who knows, this might lead to a reduction in overall flu cases, reducing absenteeism. Even now, I have a client in the Janitorial Services Sector who is generating significant add-on sales from an innovative sanitizer product.
My friend Faith says that this pandemic will be the catalyst to make telemedicine a more widely accepted modality of care. “Telemedicine has been operational for 40 years. It has had a tremendous resurgence since 2016 and continues to increase in utilization. Telemedicine, including telehealth, is viewed as a viable option to access needed care. Copays and other fees are being waived both for commercial and Medicare patients. The virtual platform that is steering patients will become more widely accepted and utilized. There was already a push for digital applications to handle chronic conditions, urgent care, follow up visits, and medical consultations. It will be difficult to resume pre-pandemic modes of care.”
As I begin my third day of voluntary quarantine, I have changed the plans for our monthly meeting in favor of a ZOOM meeting. Based on government guidance, I decided to conduct a virtual meeting instead. It isn’t as useful from a networking perspective, but the content of the meeting will be presented well, and I will record the meeting for future reference. I am hearing that many of my colleagues have been engaged in virtual meetings this week. I imagine that many will become more accustomed to virtual meetings during this quarantine.
As people work from home for the next two weeks, many managers who are uncomfortable with remote working will have an opportunity to change their thinking. Imagine the overall benefit of working from home. Less commuting time via automobile will benefit employee mental health and productivity while lowering the cost of owning an automobile. The benefit to the environment and maintenance of infrastructure will be enormous. Mass commuting to and from work by automobile is no longer practical or sustainable.
Yesterday, I heard that Amazon.com is hiring another 100,000 workers. It’s safe to say that the home shopping trend, including restaurant delivery, will experience a surge of growth. One can imagine how restaurants will change their business models to accommodate more home delivery. I expect the creation of outlets providing delivery and carry-out only, without any accommodations for dine-in customers. This is a huge opportunity for grocery stores as well.
For the next two or more weeks we will be living outside our normal patterns. Disruption of our typical routine will certainly result in the creation of new habits. Working from home, making greater use of technology and new applications will reveal better ways to accomplish our work. I expect that our quarantine will be a catalyst for accelerating change.
Thank you for visiting our blog.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
Wendy Ellin is a Workplace Productivity Consultant, International Speaker, & Author of Enough Is Enough, Get Control of Your Stuff. Her insights into living an organized life are shared in her presentations with irreverence, humor, and a level of passion that motivates her audience to TAKE IMMEDIATE ACTION!
Wendy talks about real-life challenges that we all experience such as email overload, being on time (or not), reasonable expectations for getting things done, and much more. It is from Wendy’s 20 plus years in the corporate arena that she drew from her own successes by working smart, not hard—that inspired her to develop the tools and techniques for increasing workplace productivity and ultimately a renewed sense of peace of mind.
“It’s one thing to love what you do, and another to LOVE THE WAY YOU DO IT!” Wendy Ellin
We’re into the holiday season, which means you’ll be attending year-end parties and networking events. Now is a good time to discuss how to make those events more productive. As you would expect, I spend a lot of time networking, in groups and one-on-one. Over time, I’ve become more selective about the invitations I accept. I place a high value on my time, so I attend events offering the best outcomes. A little research goes a long way. I want to know who’s attending and whom to meet. That is one way to generate a better result. Knowing the host is an important factor in these decisions. Some attract high-quality participants, but others don’t. This week I attended two very successful events that were distinctively different.
Monday evening, I attended an “An Evening of Introductions” hosted by Susan Knox of Corporate Connections. I have known Susan for many years. Her events are excellent. This meeting was held in Marietta, Georgia at the offices of a prominent Law firm. This venue is well equipped with a large private meeting room that opens into a common area with a kitchenette. “An Evening of Introductions,” began with a closed-door meeting of twenty-five, high-profile business leaders and executives for emerging brands. These are people I should know.
Susan opened the meeting with a warm welcome and an overview of the agenda. That was followed by personal introductions from the attendees. This is the standard way to begin most meetings, however, Susan gave each of us three minutes to pitch our businesses. She added a bit of color as she introduced each participant, providing an interesting personal comment. It was a nice touch. Excellent communication skills were on display. Note pads were provided to jot down key points from each. I seldom recommend a three-minute elevator pitch, but it was effective for this format. It helped me determine who to talk with and interesting ways to start each conversation. As I was one of the last to speak, I had time to make my story most interesting. I was pleased with my performance.
When the formal meeting ended, the networking began. The doors were opened to the remainder of the guests, and cocktails and hors d’oeuvres were served. I found it to be very productive. These folks know how to network! Whenever possible, I will attend Susan’s events.
Ten Keys to Better Networking
Be selective about the events you attend.
Be professional.
Know who’s on the guest list.
Ask the host in advance “who do I need to meet?”
Stay long enough to make connections then follow up quickly.
Enjoy the cocktails and snacks in moderation.
Dress for the occasion – You cannot be overdressed.
Find common ground to initiate a conversation.
Don’t be bashful – people want to meet you!
Bring Business cards, but don’t offer them until asked.
Two days later, I attended my first-ever political event. This was for an ITB Member recruited to run for state office. I didn’t know what to expect, but I was confident that I would be with friends, and friends of friends. I was not disappointed. Most of these folks are active in the political arena, including a few that are running for state and federal office. They are networking pros! I didn’t meet anyone who wasn’t interesting and friendly. In many ways, it was like hanging out with neighbors. The first question was usually about our connection to the candidate. That is a great, non-threatening way to begin a conversation! I made several good connections; one is a direct bullseye that should lead to new business.
I was happy to have attended this event. The venue was perfect. The side room of a local bistro, it was cozy but large enough to accommodate the guests. The importance of the right venue cannot be overstated. Based on my relationship with the candidate, I expect to attend more events and support her campaign. I don’t expect to jump into the political arena, but I can add value at the periphery.
If you are interested in becoming a more effective networker, use the season to practice the suggestions presented here. I think they will be helpful.
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This past Wednesday I had the pleasure of enjoying a fine cigar and a few beers with my friend and colleague, Paul. I haven’t seen much of him lately as he has been traveling. Our cover story was to discuss his August presentation to ITB Partners and to update one another on our activities. Well, we did all of that of course, but the real mission was to introduce Paul to my favorite cigar bar. As a subscriber to my blog you already know that I strive to mix business and pleasure whenever possible.
I arrived a little early and noticed that Paul was already there, still in his car talking on his cell phone. Later, he told me that he was finishing a business call. Life in the digital age. I continued inside and went straight for the humidor. Although it was a bit understocked, I found a favorite brand and paid the attendant. Paul entered the humidor at that time, so I showed him around. He made his selection then we lit up, found seats at the bar and ordered our drinks. After exchanging a few pleasantries, I told him the history of the establishment. I pointed out that the venue is designed to accommodate people who come in during the day to enjoy a cigar while working. They offer WIFI and provide ample outlets to charge electronic devices and to power laptops. In addition to seats at the bar, there are several workstations and a private room suitable for meetings. I went on to say that I am there at least one afternoon each week, usually working on my blog post. I confessed that I have branded those visits as “going full Hemingway.” That elicited a hearty chuckle from Paul. He was impressed with the venue, including the humidor, and the layout. We were off to a good start.
As the primary business reason for our meeting was to discuss his presentation, we got right into that topic. Paul wanted to know how to position his talk as the audience wouldn’t be his typical prospects. I told him that there were two main points to consider. First, the members want to learn about him. They want to know his background and how he came to be involved in his current situation. Secondly, they want to know about his employer and the product he’s selling. I said, “keep the discussion at 40,000 feet.” They don’t need to get into the details, they just need enough information to make good referrals. Also, I told him that I had adopted the Guy Kawasaki 10-20-30 rule for presentations. Ten slides, twenty minutes, using a 30pt font. As our members don’t need to hear a lecture or an infomercial, I advised Paul to facilitate a discussion. He agreed to send me his draft and I offered to help arrive at the final product. I noticed that his stress level had dropped significantly. That could have been the effect of the cigar and beer. Who knows?
We moved on to chat about his progress. He is selling an innovative, one might say disruptive, integrated software package. Paul began by telling me about a major QSR brand that contacted him to complete a request for proposal, (RFP). I asked if an internal contact had provided the invitation. He said no, but that it came by way of an obscure article that spoke well of his product. I felt instant validation for my resent admonition on the importance of writing articles to leverage one’s brand. He went on to say that his team built a solid relationship with the client by demonstrating their familiarity with franchising and the challenges of store development. Apparently, his competition was represented by technicians who lacked knowledge of or an appreciation for the requirements to manage the challenges of a growing franchised restaurant brand. I said that closing this deal should propel his business to a whole new level. He agreed and moved on to talk about his negotiations with a non-food franchising concept.
Having heard of Paul’s recent successes, I reminded him that we are prepared to leverage his efforts through our social media and public relations platform. He said he had forgotten about those benefits. So, I spent the next few minutes reminding him about our capabilities. He was sold. My thoughts moved to other possible referrals. By the end of our conversation, I had a long list of connections to make on his behalf.
Paul and I had a productive meeting, as I knew we would. I have long understood the boost I get from spending time with friends and colleagues in a relaxed, fun environment. If you don’t enjoy your work, you are probably pursuing the wrong career. Your job should be fun, so find every opportunity to work in a place that stimulates your creativity and provides personal satisfaction. You will be glad you did!
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While engaged in recent networking activities I became acquainted with a Senior Consultant assigned to the Atlanta office for a National Outplacement Company. He had heard about ITB Partners and wanted to learn more about our program. During our discussion, I asked about their activity level, given that the economy has improved, and unemployment had reached a historic low. I was somewhat surprised to learn that their business was still strong. He said that, notwithstanding the strength of the economy, many companies are reorganizing their workforces to better serve their customers and achieve a competitive advantage. I found this interesting and made a mental note to explore the issue further as I thought it would be a good topic for an article. Two weeks ago, my health-care-consultant-friend and colleague, Faith told me that she had just finished an engagement to help a client through a major reorganization. That triggered the memory of my conversation with the Outplacement Consultant so I asked her if she would like to collaborate on a blog post. I find it interesting to learn how large companies endeavor to maintain a competitive advantage as we transition further into the Digital Age.
Executing a restructuring program is a complex endeavor that includes the risk of lawsuits and unintended consequences. The risk profile increases with the scope of the program and the number of employees affected. To minimize risk, major companies create a comprehensive plan that justifies the business case for the reorganization; evaluates alternatives to achieve their goals; and establishes criteria for employee termination or reassignment. The Corporate General Counsel is a key player to ensure compliance with Federal and State Laws. Additionally, the plan will include an analytical process to ensure that the impact of the reorganization doesn’t disproportionately affect protected classes of employees. A labor economist can perform this role. The written plan and documentation of the reorganization is necessary if required to defend a lawsuit.
Experts in the field of Corporate Reorganization advise their clients to think creatively when considering a reduction in force. This intrigued me as I’ve witnessed the failure of many reorganizations. Often, projected benefits were never realized as they were offset by lost productivity and poor customer service, ultimately dampening brand value. From my perspective, lost institutional knowledge wasn’t adequately considered which led to subsequent re-staffing, including a certain number of rehires.
Talking this over with Faith, she told me that her client had set an objective for a 10% reduction in workforce (RIF) and process improvement realignment (PIR) effective January 1, 2020. The median years of service for their Care Advocates are eight years. During those years they’d learned how to navigate internal systems and politics, providing maximum value to the company and its clients. In response to the directive, the client wants to ensure that their Care Advocates are happy and fulfilled in their current position. Furthermore, they want to retain their institutional knowledge to the extent possible.
It is essential that their employees are engaged and thriving as that brings about the best patient outcomes. People thrive when they can contribute and receive value. The most significant contributors are those who feel appreciated and part of a greater good. They identify with the organization and what it’s trying to accomplish. It means the organization functions efficiently, with higher productivity and lower cost. So, it’s imperative that employees are in the right position and feel appreciated for the effective use of their talents.
Faith said the RIF/PIR process began by offering all employees an opportunity to take personality profiling diagnostics to unlock suppressed interests. This information helps dedicated Senior Recruiters direct them to opportunities in other departments. These Recruiters will connect them with other hiring managers and inform them of relevant postings on internal job boards. A structured communication strategy was designed to keep the Care Advocates informed of the status of the plan. Finally, Care Advocates receive assistance if they want a severance package to seek opportunities outside the organization.
To summarize, Faith said that corporate realignments can be challenging.
Management is well advised to minimize risk by retaining as much institutional knowledge as possible. Employees should ensure they are contributing to their position and to the overall mission, vision, and values of the organization. If they lack a personal sense of fulfillment, they should consider looking for other positions inside or outside the organization. The Health care sector embraces change. Motivated employees should do the same.
For further reading on Restructuring and Reduction in Force, check out these articles.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
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About 20 years ago, I produced a diagram showing that there are 3 interconnected supply chains: The Physical, the Informational and the Financial. All three, of course, interconnected and feeding off each other.
This interconnection is important. The quicker you get information into the transaction set from physical activities, the quicker you get an ASN and the quicker you get a POD and can invoice your customer. Time is money.
There was also much talk about Global Inventory Visibility. We dreamt of the ability to know what was inside each box on a pallet, but the private batch processed networks and lack of internet-driven transactions made this a pipe dream. I remember discussing with a client in the late ’90s whether we could know within seconds at the UK HQ whether an item had been sold in a store in Tokyo and immediately pulse out a replenishment shipment that same day. Of course, today we would say: “no brainer, we can!”; back then, the lack of inter-connected systems and batch processing of file exchanges made this a dream scenario.
So, where does Blockchain come into the picture? Firstly, it is important to define what we mean by Blockchain. There are two pieces to Blockchain when it relates to supply chains. One is the distributed on-line ledger that enables one to track the work-flow process from PO to an approved A/P transaction on the buy-side and a sales invoice into A/R on the sell side.
A recent article described Blockchain as an open, distributed ledger that can record transactions between two parties efficiently, securely and in a verifiable and permanent way.
Some of the key elements of Blockchain were explained by Iansiti and Lakhani in a recent Harvard Business Review piece:
Users of a Blockchain have access to all the data so that no one person has control over the information
Each record is linked to the ones before it, once entered any alteration would create a snowball effect in the blockchain. Algorithms are employed to ensure the accuracy of the data.
There is no need for a centralized entity, for example, a bank, individual transactions can be executed directly.
Each user has a password to access the blockchain, each user can share their personal information or remain anonymous. (Ed. I differ with this last point because, in my opinion, and as explained above, we need a full audit trail on each transaction).
So, let’s focus on the transactional work-flow process side initially, the Distributed Ledger. Transparency is becoming increasingly important for retailers; more and more people want to know how and where goods are made. This goes hand in hand with ethics and sustainability. For retailers to understand if they are operating in the most sustainable way, if the products they buy are made in the factory they believe it to be, they need to know information about the supply chain. Blockchain can help with this type of data tracking. When transactions occur along the supply chain, a digital record occurs at each step, thus providing a full audit trail.
Consider how business works today. Keeping ongoing records of transactions is a core and necessary function of any business. Those records track past actions and performance and guide planning for the future. They must, however, operate as an event manager and keep a fully detailed history of who made changes and when. Many organizations have no master ledger of all their activities; instead, records are distributed across internal units and functions. The problem is reconciling transactions across individual and private ledgers takes a lot of time and is prone to error.
In a blockchain system, the ledger is replicated in many identical databases, each hosted and maintained by an interested party. When changes are entered in one copy, all the other copies are simultaneously updated. So as transactions occur, records of the value and assets exchanged are permanently entered in all ledgers. There is no need for third-party intermediaries to verify or transfer ownership.
“Smart contracts” may be the most transformative blockchain application. These automate transaction approvals as negotiated conditions are met. For example, a smart contract might send a payment to a supplier as soon as a shipment is delivered, and the 3-way match is completed. If the product had a GPS beacon, it would automatically log a location update that, in turn, would trigger receiving data. Some IoT devices can even record if there was a change in temperature or shock damage.
When the Internet cloud emerged and started achieving widespread use, technologies like XML were predicted to replace EDI. Rumors of the death of EDI have been greatly exaggerated. The short answer is that EDI works. Companies have invested in it over many years. It may well have been moderately painful to get it up and running, but now it works. Even today, a certain set of core EDI messages (around the buy-sell-ship-pay transaction lifecycle) have and continue to enjoy widespread adoption and are almost universally required by major retailers and manufacturers. It is very prevalent in the Freight Forwarder community. The good news is that Blockchain feeds of all of these data sources.
Consider the situation today with B2B networks: Suppose a given supply chain process involves a buyer, seller, and third-party logistics provider. Today, information flows between these entities are typically one-way and point-to-point, either through EDI or XML-based messages or other mechanisms, such as API-based interactions. It is often the case that a buyer and seller might exchange certain messages, but an intermediary logistics service provider doesn’t see those messages. Or a seller and logistics provider might exchange certain messages not exchanged with the buyer. Events representing the exchange of B2B documents, for example, could be recorded on a blockchain and made visible to all participants in a supply chain process. In addition, blockchain could record supplemental events, such as those provided by IoT and smart devices, providing a more detailed synthesized record of all information flows. The actual exchange of B2B documents that occurs today can continue to operate as is, and a blockchain could simply provide a shared visibility “overlay.”
Such platforms will save the global shipping industry billions of dollars a year by replacing the current EDI and paper-based systems, which can leave containers in receiving yards for weeks. What if tariff codes, classification data, origin information, import and export certificates, customs values, clearance status, and all further required information about goods were available for all involved parties to access and complete through one unique ID, anywhere and anytime, and protected against manipulation thus delivering the same significance as certificates, seals, and signatures?
Permissioning inside blockchain gives you the confidence that you can control your information and grant access only to those you want to grant access to.
Lakehill Partners has a long history of systems integration and business process redesign. Let us help you manage the way forward.
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I swear, I must have been transported into an alternate Universe this week, where I was an actor in a sitcom. Something resembling “I love Lucy.” You know how sitcoms are written, there is always the main plot with a few sub-plots working. By the end of the show, all the plots converge on one common theme. Yes, I was living through a sitcom episode in my alternate Universe.
It began a week ago Friday evening when my wife’s car wouldn’t start. She was at a job site which required the car to be towed to the nearest Dealer. It sat there until Monday when the Service Department opened.
As she is a residential contractor, she rented a car to keep her projects on track. Unfortunately, she fell in love with the rental and decided it was time for a new car. It must have been the electronics package. Naturally, I protested! Her car is ten years old but hasn’t even cracked 100,000 miles. In fact, it is very reliable and has had few problems. From my perspective, the car isn’t even broken in. We have been married for 43 years, so I knew how this would unfold. My best logic would be deployed to no avail. I could only hope to minimize my losses by working at the margins. By the beginning of the week, we weren’t speaking much. Houston, we have a problem!
I realize that most purchases are made on emotion and later justified by tortured logic. Surprisingly, I have come to believe that is not limited to the consumer world. All too often I have seen that scenario play out in the business world. This is was our sub-plot.
Monday, I met with a senior consultant for the local office of a National outplacement firm. He invited me to explore an opportunity to collaborate. I told him how we help our members understand and adapt to the new employment paradigm. I explained my view that we are all ‘free agents’ in a dynamic environment. Professionals will move between W-2 and 1099 status as tenures become shorter and shorter. We have little control over the employment situation created by the digital transformation of the economy. He invited me back to speak to his clients.
Tuesday, I moderated the monthly meeting of the BENG Atlanta Chapter. Our featured speaker, Erica McCurdy, a Master Coach, and ITB Partner facilitated a discussion entitled “Not every problem has a solution.” The gist of her message was don’t confuse situations with problems. There is a difference. A situation is a state of being; a confluence of events beyond one’s control. Situations require one to adapt whereas problems require solutions. Was it merely a coincidence that I was hearing this message from Erica?
It’s useful to know the difference between problems and situations to focus your energy on things you can change. If you try to change things that cannot be changed, your state of mind will suffer. By resolving things that can be changed, you will reduce stress and improve your life, especially if you eliminate unproductive effort.
Successful people view problems as opportunities to grow, improve, and adapt. For them, problems are a part of life. Their positive attitude toward problem-solving improves their outcomes.Experience makes future events easier to traverse. We should accept problems as a normal, unavoidable condition of life.
I spent the rest of the week evaluating situations and problems. As I dissected what I assumed were problems, I realized that some were situations. In these cases, I found opportunities to employ my leadership skills.
This week unfolded within the context of my wife’s desire for a new car. I had a situation. She had a problem. When she sets her mind on a course of action, I become a spectator. During our marriage, I can’t remember winning a major battle, but I’ve had success at the margins. Guys, I think you know what I mean. While I became more obstinate, digging in my heals, she negotiated a better deal. I lost, of course. I knew I would. My life was imitating art. Today, she is very happy with her new car. I live on to fight another day.
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I am up to my neck at work. I have a full-plate of search assignments and a consulting gig. I have a major presentation to deliver in September. I am talking with a client about beginning a C-level search. That is the good news! The bad news is that I am six months behind on some tasks, like completing my expense reports, and three months behind in balancing my accounts. Am I worried? No! I learned a valuable lesson (not sure when) that eliminates the stress of dealing with past due work. Now, don’t misunderstand, these tasks are not customer related. They are merely administrative; important, but not urgent. The secret I learned and came to embrace is that a little effort, over time, can support big results. By investing just ten to twenty minutes a day, I will be back on schedule.
You may be wondering why I am completing expense reports given that I own my business. Well, honestly it is a hold-over from my corporate career. It is a useful discipline that I have maintained in my executive search business. Quick Books allows me to print out weekly expense recaps which make it easier to compile my expense report. Of course, those reports do not include cash expenses or mileage.
I have learned that investing a few minutes a day on important but not urgent tasks improves my effectiveness. It might not seem like much, but, I continue to become more productive. It is far better than procrastinating until one is forced to make an investment in time to tackle the issue. When I look back, I am reminded of a habit I developed early in my career. I began each day by reading a chapter of a non-fiction business book, or the Wall Street Journal. That practice helped me steadily advance my career.
Not long ago, I took some advice from Bill O’Reilly, the host of The Factor on the Fox News Network. Mr. O’Reilly caught my attention when he suggested that a glass of water with a lemon wedge before every meal would help prevent overeating. It was not the first time I had heard that, but I was receptive to the idea. I had lost control of my weight and knew I must make some changes. I tried it, and it worked. Creating that habit was a small step. It led to additional dietary changes. Over time I shifted toward more fruit, vegetables, and protein. These adjustments have allowed me to maintain my weight without spending time in the gym or on crash diets. Significant changes begin with a single step.
Last week I met a CMO, who noted that I had recently published my first book. He asked me how long it took to write. Somewhat tongue-in-cheek, I told him that it took five years of weekly blog posts. The book did grow out of my Blog, so my response wasn’t entirely facetious. My colleague Stan, and I have a running joke about ideas for his book. I ask him why he doesn’t start by writing a blog. He tells me that his working style is to sit down and bang it out all at once. I just laugh. We both know he is too busy to block out that amount of time, so I keep poking him.
In my view, productivity improvement is all about replacing less than optimal work habits with more productive behavior. Technology is very helpful. The voice to text service on my landline eliminates the need to check my voice mailbox. Using the “rules” option in Outlook helps me organize my email by topic, client, and assignment. It is another valuable time saver. My iPhone has been a major productivity enhancer. I even found an app (MileIQ) to automate the capture and documentation of my automobile mileage. It is a fabulous tool which eliminated that irritant. Well, you get the idea, on to the elimination of the next irritant.
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