As a key member of the senior leadership team, the highly entrepreneurial Head of Marketing will drive the development and execution of a comprehensive marketing plan and growth strategy to align with the company’s objectives. The position oversees the organization’s branding, digital & traditional marketing, partnerships, event planning, public relations, community outreach programs, and customer experience group.
Your interest and referrals are welcome.
I would be happy to discuss this opportunity with you. Shall we schedule a call to share information? Here’s my calendar link to make finding time easy.
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The title of Mark’s discussion is “Build Extreme Wealth.” – “Free time seems so limited. Work a lot. Pay bills and more bills keep coming. Sit to rest, but hear and see the meanness of social media or any media. Seems everybody is complaining and taking. Let’s take a moment to really discuss what is important at home, at work, and in society. Break free from the “domestication” caused by modern life. See how to truly experience life and receive daily joy. Take time to fill in the holes in your life.” (see attached three pages) Speaker Mark Grace experiences life as a corporate executive, a sports coach, an entrepreneur, a consultant, a writer, a traveler, a cook, a healer, a spiritual leader, and more.
Mark Grace leads the delivery of larger customer experiences that organize selling more products and services together. Much higher profits result and lead to more enhanced customer relationships and experiences. Examples of newly created and led multiproduct customer experiences: Smart Grid in utilities, Alive Spaces in construction, Smooth Operations in Retail, Perfect Food in QSR eateries, and Visual Talking in media. Quickly build new divisions, ventures, or businesses and coordinate the eventual sale or corporate integration. Close major industry customer and partner deals while building a decisive protected competitive advantage. Over thirty years leading the development of larger customer experiences and successfully receiving higher profits.
The Holiday Season is upon us as 2021 rapidly comes to a close. It’s been a crazy year but thankfully, not as much as 2020. Business is bouncing back. Those furloughed in 2020 are probably back at work. And, our children are back in school. That is not to say that we haven’t faced continued challenges created by the pandemic. There is a lingering imbalance in the supply and demand equation for labor. Supply chains are struggling to recover, and inflation is driving up prices. It is safe to say that we are in a better place than last year. I think next year will be better still.
The holiday season isn’t necessarily an ideal time to close deals or land a new job. People are distracted by other matters. They are busy closing the books on the fiscal year, on vacation, or engaged in their social calendar. Typically, this is the time to reflect on the year to determine our progress and prepare for the New Year.I have learned that, like me, most of my colleagues have a year-end closing routine. It is what successful people do. They think in a systematic way, planning, evaluating and adjusting. Share on XThey are accustomed to setting goals and measuring their results. This year, I decided to check in with a few of my colleagues to gain insight into their year-end closing routines. I was interested to hear their ideas. I knew that I would learn something useful.
It came as no surprise that everyone I talked with has a year-end closing routine. My colleagues talked about taking stock of their results compared to their professional and personal goals. They all talked about taking inventory of their accomplishments and shortfalls. Lessons learned and things to improve are memorialized. It is their first step in preparation for a prosperous new year. They use this process to determine goals and priorities for the New Year.
I noticed a few differences among them, however, mostly related to areas of emphasis. Some talked about a final push to maximize revenue and minimize accounts receivable. Others spoke about pushing income into the following year. They all spoke about accounting for expenses in the current year. It makes sense, of course, as professionals understand the importance of accurate accounting.
Year-End Closing Routine
Close the Financials
Recognize Employee Contributions
Evaluate Results/make plans to Close Gaps
Express Appreciation to Clients, Vendors, Mentors
A notable difference in approaches to the year-end routine seems to be between corporate employees and their entrepreneurial cousins. Corporate employees seem more internally focused, whereas entrepreneurs have a broader perspective. Also, there is a different focus between employers and those in private practice. Employers spoke to showing appreciation to their employees with year-end celebrations and financial rewards.
Still, others talked about reaching out to their clients to express gratitude for their business and check-in with prospects. The most exciting feedback was from those keen on expressing gratitude to customers, vendors, and mentors. One of my colleagues, Barry, said that he makes a point to call each of his clients and vendors to express his gratitude. He also calls prospective clients to remind them of his interest in helping them. Another talked about reaching people who had made significant contributions to their success. Recipients of such calls have said the impact is powerful! I like a personal touch, especially in an age when it is easier to send a fruit basket or an email. A personal phone call is much more meaningful.
Year-end closing routines are an essential component of sound business administration. Accurate accounting for the year’s results sets the baseline for planning and budgeting. Additionally, it reduces the risk that a spotlight will illuminate your business by the taxing authorities. However, this time also presents an opportunity to focus on key relationships and networking. Jobseekers should continue their networking efforts at an elevated activity level, while employers should recognize their employees’ contributions. Business leaders could thank their vendors and customers. Strengthening relationships may be your most crucial year-end activity. We should express our gratitude to key constituents who have contributed to our success. Consider making a personal call. It will make an enormous impact.
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Mark Fonseca will present “Customer Loyalty/Retention Post Covid “
Jim Borum is our Spotlight Speaker.
Mark Fonseca has over 20 years of experience in consultative sales, sales management, and client relations. As a top producer at Lanier Business Products, he sold document management solutions to a range of businesses and was prolific at establishing long-term relationships. Mark consults one on one with the most successful CEOs and Executives in Atlanta and has interviewed thousands of Executives and Business Professionals. He has experience in Sales, Sales Management, and Sales Training Best Practices. Currently, Mark is the owner of his own private men’s custom clothing and executive image consulting business. He has developed strong business relationships with heads of state, CEOs, top-level executives, and successful entrepreneurs, through one-to-one consulting and exceptional customer service.
As a Partner in Pragmetrix, Mark is responsible for Client Relations, Business Development, and conducting interviews within the Pragmetrix Customer Loyalty Assessment process.
I am a long-time LinkedIn user. According to LinkedIn, I was one of the earliest adopters. It is a powerful tool that I use extensively in my executive search business. I use it exclusively to promote my brand and to find candidates for my searches. It is an excellent product that is easy to use and has enhanced my productivity. It has become more valuable since the Microsoft acquisition, until recently at least. However, it’s not perfect.
Over the years, several distasteful trends have appeared on my LinkedIn feed. My favorite is the one I call the “Russian Bride Scam.” That was crude, comical, and so transparent. I almost miss that trend. Even now, I am approached by women allegedly looking for a romantic partner. At my age, those solicitations are more annoying than flattering. They are easy to spot as their profiles are sketchy and their photos are inappropriate. There is the “agent for an international corporation” scam. I am not clear how this scam works, but I am confident that the objective is to separate me from my money. I have had recommendations from contacts to become a mystery shopper for a legitimate company. Message to those scammers, I had extensive experience with mystery shopping programs during my corporate career. I’ve got your number! And, of course, the “Nigerian Scam” is still out there in one form or another. It is so sad that people still become entangled in these scams at a rate sufficient to keep the grifters in business. More recently, insanely aggressive appointment-setting pitches have bombarded my inbox. These pitches may not be a scam, but they are undesirable. During the 2020 Election Cycle, I found more political content on my feed. Political posts are particularly annoying to me.
Many solicitations are the result of someone hacking into the account of a legitimate user. Fortunately, most are obvious and ignored. However, dealing with unwanted solicitations consumes time, which one cannot recover. I do not appreciate distractions on my feed that cost additional time and energy better used for my goals.
Receiving messages better suited to Facebook, Instagram, or some other social media platform is frustrating. Share on X Now, don’t misunderstand. I appreciate compelling human interest stories. People that have beaten cancer give me great hope. I am a sucker for stories about your pet. I get a warm, all-over feeling inside when I see a video of veterans returning from overseas combat assignments. I am a military brat, after all. And, I enjoy seeing your accomplishments, beating the odds, ascending to new heights in your career. Notwithstanding suspicions to the contrary, I am a human being. Nevertheless, I believe one should post human interest stories on some other social media platform.
I am not the only user who has become increasingly annoyed by people using LinkedIn as if it were Facebook. I am not alone in my belief, as I have talked to many people, including LinkedIn gurus, who share my angst. Some say that the Covid-19 lock-down is partially to blame. I believe that to be true. In an article published in Inc. Magazine, Chris Dessi noted that LinkedIn is evolving, so I must adapt. That may be correct—I plan to adjust to this evolution by navigating around the not-so-professional aspects of LinkedIn. I have begun blocking people whose content is not relevant to me, and I have changed my Account Preferences to eliminate political content. Hopefully, LinkedIn will create new filters to make eliminating unwanted content easier.
I believe that LinkedIn is an important application that helps me achieve my career goals. I use LinkedIn to build my brand recognition. That is why I am a subscriber. I find it well suited to making new connections. It has improved my effectiveness in finding candidates for my search assignments. I don’t believe you should use LinkedIn to convey human interest stories. If you continue to use LinkedIn like Facebook, don’t be surprised if people begin blocking your posts. Your brand will suffer.
I recommend that LinkedIn creates more rules and filters so we can achieve peak productivity. That is the evolution I can embrace.
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So, you want to own a business. You have an idea for a product or service that the market needs. You want to be rich. You have studied other successful startups and understand the factors for success. You have moved past friends and family who have tried to dissuade you from your goal. You have the funds and a plan to get your business off the ground. You are confident of success. But have you considered everything you need to know?
Many successful entrepreneurs begin by forming a Board of Directors. An Advisory Board will provide a broader perspective, improving the effectiveness of your decisions. The advice you receive will minimize costly mistakes which could otherwise doom your business. Board members may receive a stipend, or they may be volunteers. Voluntary advisory boards have become commonplace for many startups. Talking with organizations like Score and finding a mentor are additional resources to consider.
Find Low-Cost Ways to Advertise
Getting the word out about your business doesn’t need to cost much money. Begin by establishing an online presence. Potential customers will want to visit your website. Be proactive. Provide answers to common questions, making it easier to convert their interest into sales. If you have not done so already, create social media channels for your brand. Facebook and Twitter are popular places to start. Depending on the demographics of your target market, you may want to try others, too. If you are targeting older individuals, a direct mail campaign could be the most cost-effective solution.
Consider Running a Special
To increase the probability of generating a sale, offer a special one-time deal, like a two-for-one promotion or a gift. You might do the same for current customers who refer friends or family members. When someone purchases your product or services, please give them a reason to continue trading with you. Consider offering discounts for future purchases. These sales tactics can kickstart your business and give you the financial boost you seek.
Determine Which Functions to Outsource
Savvy entrepreneurs know that managing labor is a critical component for success. They live by the principle of “do what you do best and let others do the rest.” We are fortunate to live in a time when we can contract relatively inexpensive outside resources. To ensure accuracy and minimize risk, outsourcing financial management and payroll is advisable. Outsourcing recovers time to focus on more urgent tasks. Using an automatic payroll solution provides other benefits, like automatic calculations and paying taxes. Payroll apps are available for both iOS and Android. Taking on too much responsibility can lead to burnout and costly mistakes. Think about outsourcing to reduce stress and improve your productivity.
Improve Your Business Acumen
As your business grows, your focus will shift to your management and leadership skills. Taking college-level business courses or earning an MBA could be a difference-maker. Unlike a traditional college experience, online degree programs make it easier to maintain your business while you learn. Continually update your skills to ensure long-term success.
Financial setbacks can happen to anyone. They can be incredibly distracting when you are trying to establish a new business. You may feel discouraged and lose confidence in yourself. Well-meaning family and friends may pressure you to get a traditional job and forgo your dreams altogether. Don’t let setbacks discourage you from pursuing your dreams of entrepreneurship. Expect to suffer difficult situations. Build contingencies into your plan to weather challenging times.
New Century Dynamics provides excellent executive search and management consulting to the service industry. To learn how New Century Dynamics can help your business, contact James E. Weber at JimWeber@newcenturydynamics.com.
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The title of his presentation is Customer Loyalty/Retention Post Covid. What You Don’t Know Can Hurt You.
Mark B. Fonseca is the owner of his own private men’s custom clothing and executive image consulting business. He has developed strong business relationships with heads of state, CEOs, top-level executives, and successful entrepreneurs, through one-to-one consulting and exceptional customer service. As a Partner in Pragmetrix, Mark is responsible for Client Relations, Business Development, and conducting interviews within the Pragmetrix Customer Loyalty Assessment process.
As a small business owner, you are constantly alert for new ways to grow and improve your company. You know that your business success depends on your ability to plan well and wisely and stave off potential problems. So, what are the guiding principles you should follow to maintain optimal performance? In this article, Jim Weber, Managing Partner of ITB Partners, reveals how successful entrepreneurs stay ahead of the game.
Be a planner.
Good business management is a continual cycle of planning. Before you even launched your company, you had to draw up a comprehensive business plan. And planning needs to be ongoing. Even if it feels as though your company can run on autopilot, it does not mean that you discard sound management practices. Your management system should include periodic financial forecasts with appropriate adjustments to remedy deficits to the plan. As Zenbusiness explains, failing to have a good plan in place is a common mistake that small businesses frequently encounter. So, avoid this pitfall by having everything organized and mapped out.
Be a Leader.
Your leadership skills may be the most critical part of successful management. No matter how great your vision, no matter how positive your workplace culture is, it is not possible for a company to thrive in the long term if it lacks clarity, discipline, and recognition. Poor leadership tends to trickle down from management into every part of a business, with devastating effects. You can maintain a high level of performance by using business technologies that help you schedule tasks, manage projects, keep track of inventory, communicate with team members, and recognize desired behavior.
Be a listener.
Have you ever had the experience of dealing with someone who didn’t seem to be listening when you spoke with them? Or someone who never seemed to embrace your message? If so, you know how frustrating this can be, whether in business or your personal life. Don’t be that person: make a point of listening to what your partners, advisors, clients, and team members have to say. Practice active listening, addressing their questions or observations directly. Active listening fosters a culture of creativity and responsibility. Make a sincere effort to hear, respect, and understand your team’s concerns.
Be flexible.
The logical progression for a leader is the willingness to change when necessary. Share on X Change can be difficult when you are committed to a belief system or a particular course of action. And no, you shouldn’t deviate from your plan for just any minor issue. When it becomes clear that your goals are at risk, altering your plans is good management. Remember, good leadership means owning and correcting your mistakes.
Be current.
Good management also means staying abreast of current trends in finance, marketing, and technology. Business intelligence must be a team effort. As professionals, each of your department heads should be current in their field. They should share their learning, and you should update the company’s plans accordingly. As their leader, you must ensure that your team has access to high-quality information and resources to perform at peak capacity.
Be a good Corporate Citizen.
Failure to follow the laws and regulations that govern business activity can be costly. As a leader, you must work within the framework of employment law, permitting, licensing, taxation, among others, to ensure the success of your business. One area where new business owners risk expensive fines and penalties is in payroll tax compliance. Minimize this risk by using a sound payroll system with competent oversight. It’s also essential to choose the proper legal structure for your business. For many small business owners, a limited liability company makes the most sense, as it reduces paperwork and may yield tax savings. Save time and avoid added expenses by having an online service register your company as an LLC. Your lawyer and accountant can guide you in this area.
Think of good business practices as pillars supporting your business. Make sure your whole company understands and embraces these principles. By doing so, you will improve the likelihood of continued success and increased profitability.
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While gainfully employed, we are comfortable using systems, processes, and procedures to accomplish our work. We use CRM systems to help us build and maintain our customer base. We have applications to help us with project management and to improve the quality of our teamwork. We use calendars to plan our work by day, week, month, and even year. We have systems to communicate with our customers and prospects, known as marketing. We are comfortable working in a structured environment for a paycheck. However, I find it interesting that many job seekers don’t have a system to manage their job search efforts. As you can imagine, they spend more time in a job search than their better-organized peers.
I am a big fan of Scott Adams. Surprisingly, many people don’t know that Scott Adams is the creator of the Dilbert comic strip. Those that know of Scott’s connection to Dilbert may not know that he earned an undergraduate degree in Economics from Hartwick College and an MBA from UC Berkeley. Scott is an author, an entrepreneur, and an investor. He has written non-fiction books on satire, persuasion, political commentary, and business. Before becoming a cartoonist, he worked for major telecommunications and banking corporations. Scott believes in systems. He has said that goals without supporting systems are useless. I agree. Achievers always use a system to deliver the results they seek. I like his message so much that I recommend his books to my coaching clients and those looking for advice on a job search. I recommend that you become familiar with his work too.
I assume that you know the exact parameters of the job you seek. You know what you want to do, where you want to do it, and your compensation requirements. You have an excellent resume, bio, cover letter, and business card. Your elevator pitch is exciting and provocative. You understand how to make a helpful connection using your conversational skills. You continue to receive referrals to people who can move you closer to meeting with a hiring manager. Now, how do you manage all of that activity and maintain momentum? Let’s consider the fundamentals of an effective job search management system.
Your Job Search System Tools
CRM Program – Gmail, Outlook, LinkedIn, etc
Email Marketing List – Your Network
To-Do List/Follow up assignments
Expense tracking/mileage
Your most relevant job-search tool is your email management program. Share on X Every personal meeting or phone call will result in follow-up actions that must be captured and tracked. There are many options to consider, but I am most familiar with Outlook and Gmail. Gmail or Outlook provides you with the CRM components you will need for your job search. Outlook offers all the power I need from a CRM system. In my business, I use the address book to categorize my contacts as clients, or search assignments, active prospects, and the candidate’s job function, among others. As it is a database, I can query my address book and print reports as needed. Job seekers may want to use a similar method. I make good use of the “Notes” block on each, and there are many additional data categories that you can use.
Secondly, to maintain contact with your network, I recommend a subscription to an Email Marketing Service (EMS). Services like MailChimp and Constant Contact provide you with a professional image while minimizing the risk of losing your email privileges. Most of these services are free until you have 1000 email addresses in their system. Most job seekers will not reach that limit. Use your EMS to check in with your network, at least every other week. Advise them of your progress. Remind them of your ideal situation and any additional information that will help them help you. Similarly, LinkedIn is a powerful application to use in tandem with your EMS.
Your calendar application is an obvious requirement to ensure you are always where you need to be. It helps record reminders and follow-up items. I synchronize my laptop to my iPhone and iPad, so my calendar is always with me, one way or another. I use the Calendly app to make it easier to schedule appointments. Calendly ensures that I do not waste time trying to schedule a meeting. It has proven to be an excellent productivity tool. Your calendar function has the additional capability to improve your productivity. Add links to your appointment to allow you to access files or pull up the LinkedIn profile for your meeting counterpart. I also use MileIQ, which automatically tracks and reports my automobile mileage.
While you are in job search, proceed as if you are gainfully employed, full time. Much of your effort will be communication with your network to expand your reach and eventually talk with hiring managers. Organize and structure your activities as you would if you were employed. Take full advantage of your email management program to keep track of your activities and plan follow-up actions. Use LinkedIn heavily, to enhance these efforts. Subscribe to an Email Marketing Service to keep your network abreast of your progress and remind them how they can be helpful. Track your progress and adjust accordingly. Plan your work and work your plan. Create a system to support your work and evaluate your progress. Enjoy becoming employed again.
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Darryl Jackson is an interim and on-demand senior executive providing general, strategic, and operational leadership to create enterprise value and next-level performance. As a C-Suite executive and partner in two Big Four Consulting firms, Darryl has led transformative initiatives for mid-size public and private companies resulting in over $2.5 billion in economic value. His experience spans manufacturing, telecommunications, financial services, professional consulting firms, transportation, IT and SaaS/PaaS Solutions, B2B services, commercial/retail, and legal services. His approach energizes the organization to operate seamlessly from order to cash through a unique combination of shared vision, executive team building, accountability, process improvement, and technology enablement. This accelerates competitive capability, increased margins, improved valuations, and lasting change. Past Executive Positions include Milliken and Co., Accenture, Deloitte, The John Harland Company, MS Carriers, Several Mid-Size Private Companies, and ODI International. Accomplishments with the value created in each company can be found on the Linked In site below.