Consider a Finished Basement

New Shower and Tub

Recently, I have noticed increased homeowner interest in finishing basements.  For example, YouTube offers many channels devoted to this subject.  That would be a relevant indicator of subject matter interest.  Those videos now refer to a finished basement as ‘The Lower Level.’  It must be ‘a thing.’  Although most of my business involves remodeling Kitchens and Baths, I have experience in other areas, including finishing and remodeling basements.  I just completed a basement remodel, and I am in the final stages of finishing the walk-out basement in our home.

The rationale for finishing a basement varies from adding bedrooms for a growing family to creating lavish Bars and Home Theaters in larger homes.  The former adds low-cost living space, while the latter provides highly specialized space for entertaining.  Some make apartments to generate rental income and living space for aging parents or adult children.   Creating a home office in your basement becomes more important as more people work remotely or have home-based businesses.  Additionally, as apartment rents increase in major urban areas, a basement apartment may be an investment opportunity worth considering.

Investing in one’s home is generally a good idea.  It has created a lucrative income for me.  However, some expenditures have a better payback than others.  Remodeling a kitchen or a master bathroom is your best investment.  Conversely, a finished basement is not among the best home improvement options.  That line of reasoning may be changing as new lifestyle trends emerge.

Viable Reasons to Finish a Basement.

    • Bedrooms for a growing family
    • Private space for aging parents
    • An apartment for an adult child
    • Space for entertaining, i.e., a home theater or bar
    • Home office or studio
    • Gym
    • Playroom for young children
    • Space to accommodate a hobby, like a wine cellar, cigar bar, or workshop.
    • Self-contained space for visiting family and friends
    • A man cave, a gaming area, etc.

Many homes in our neighborhood have created a Lower Level.  On one side, our neighbor finished their basement to provide an apartment for their parents.  Our neighbor across the street finished their basement by adding a wine cellar, a wet bar, a gaming area, and a home theatre.  The homes in our neighborhood were designed to make it easier to finish a basement.  Most have walk-out basements, making a finished basement more useful.  Our builders provided rough-in plumbing, and the basements were framed identically to the first floor.  The basement framing supports the load of the primary and second floors.  So, much of the initial work was already done.

As I said, my husband, Jim, and I are in the final stages of creating a basement apartment in the home we built in 1996. Recently, we recognized a compelling reason to consider finishing our basement.  We are empty nesters with far more space than we need.  However, we have three daughters with families, i.e., grandchildren, who visit from time to time.  A furnished apartment would provide utility for visiting friends and relatives.  There are other lesser reasons we considered, of course, like adding a place where Jim and his friends can enjoy a cigar while watching college football when it’s too cold to entertain on the deck.  Considering all the potential benefits, we were convinced to take the plunge.

We decided to improve 750 square feet, about half the basement’s total square footage.  That is enough room for a comfortable apartment.  Our floor plan includes a large living/family room, a bedroom, bathroom, kitchenette, and a fully functional laundry room.  This apartment has a private entry into the family room from the concrete patio under the deck.   The area to remain unfinished includes a utility room, storage area, and a large area that is Jim’s workshop.  The shop area also has a private entrance.  That area has excellent potential for future consideration.

Creating our Lower Level has been a learning experience and fun.  So much so that it is worth sharing; suppose you have thought about finishing your basement; this series of articles will help you determine if it is a viable option for you, how to plan the project, and what to expect regarding cost.  I invite you to stay tuned for posts exploring this topic over the next few months.

For more information about Kitchen Connections, LLC and what we can do for you, visit http://kitchenconnections.biz
Jill Weber, Owner and President of Kitchen Connections, LLC

770-650-0632

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

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Take Your Business to the Next Level With These Strategies

Image: Freepik

 

The idea of expanding your business may seem overwhelming and impossible at times, especially if you’re on a tight budget and fairly new to entrepreneurism. However, there are several simple things you can do to make growing your business easier, and you’ll have peace of mind knowing that these are tried-and-true methods that business owners have been utilizing for years. Here are a few of the best, courtesy of ITB Partners.

Prioritize Innovation

As you chart the course for your company’s expansion, embracing innovation becomes a critical piece of your growth puzzle. Imagine reshaping your operational landscape by harnessing new tech and methodologies, thus catapulting efficiency and slashing overhead. Envision cultivating a workspace where every voice can spark change, breeding ground-breaking ideas that may pivot the direction of your entire sector. Your pursuit of this path doesn’t just keep your offerings fresh; it propels you to the forefront of your industry, making you the standard others strive to emulate.

 Recruit New Personnel

As your business grows, you may need more staff members in order to keep up with demand. When hiring new employees, consider not just their education or experience, but also their flexibility and whether they show grace under pressure. Make sure all necessary paperwork is completed and filed properly before bringing them on board so there will be no stressful loose ends for you to tie up down the road.

 Modify Your Marketing Approach

As you expand your business, it’s important to consider how you can reach new customers or clients. Take some time to review your current marketing strategy and determine what changes need to be made in order for it to be effective in reaching a larger audience. This could include revising your content strategy, creating social media accounts, utilizing SEO strategies, or investing in targeted advertising campaigns.

If you’re going to expand into a new country, change your market research accordingly. You could also start spreading the word by holding raffles and giveaways. For easy-to-use gift card APIs that can make great incentives to lure in potential customers, use this option to easily reward respondents.

Invest in Customer Retention

Keeping your current clientele loyal is as vital as drawing in new patrons to your venture. Think of your relationship with your customers as a journey where consistent satisfaction is key. Engage them with personalized attention and rewards that acknowledge their importance to your enterprise. Listen attentively to their feedback, acting upon it to demonstrate that their voice shapes your business.

Such strategies not only solidify the bond with your existing base but often transform them into advocates for your brand. After all, when your patrons feel valued and understood, they become the most persuasive ambassadors, sharing their positive experiences far and wide. This allegiance not only sustains your existing revenue streams but also cultivates an environment where organic growth is inevitable.

Provide New Goods or Services

Adding new products or services can help provide customers with an expanded selection of options. Careful research into what existing customers want and need is essential in order to identify potential products or services that could be fit for the business. Before investing too heavily in any one product line, you need to make sure that there is enough demand for it.

Use a Cloud-based Project Management Platform

Using the right tools to expand your business is helpful, especially in regard to project tracking options and having an organized project management platform to help teams stay productive. Cloud-based platforms allow teams to collaborate more easily and efficiently than ever before. Investing in the right tools can ensure that projects stay on task and teams remain organized while working remotely.

Invest in New Signage and More Office Space

As your business grows, investing in larger office space is essential. It not only provides room for expansion but also gives customers and clients an impression of professionalism. To make sure your customers know exactly where to go, you should consider installing metal signage outside of the building. This will ensure that customers can locate your business, and it also adds a professional touch.

Grow Your Business with Solid Planning

Preparation is key when it comes to expanding a business, but the rewards can be worth it! From recruiting new talent to investing in a cloud-based project management platform proper preparation can ease the transition and make sure that expansion goes as smoothly as possible. Taking the time now to consider concrete steps will pay off in the long run and can help prepare for any future changes.

 If you’re looking for experienced independent management consultants, reach out to ITB Partners today!

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

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How to Grow a Small Business in 8 Steps

Image: Freepik

The modern business landscape is dynamic and fraught with challenges. Achieving enduring expansion isn’t just a matter of increasing sales figures for a few quarters but requires a well-thought-out strategy that adapts to changing market conditions.

From identifying novel ways of growing to adopting robust digital engagement tactics, the need for a multifaceted approach is more crucial than ever. In this article, courtesy of ITB Partners, we offer insights on proven techniques that can catalyze business growth, catering to both fledgling startups and seasoned corporations.

Investigate Untapped Market Potential

The initial step in fostering business growth involves a deep dive into market research to ascertain unexplored opportunities. Using robust analytics tools, businesses should identify gaps in the market, upcoming trends, and consumer behaviors.

This information becomes invaluable when contemplating diversification of product offerings or entering new markets. Coupling this with keen observation of industry-specific trends ensures a proactive strategy rather than a reactive one, setting the business on a trajectory of sustainable growth.

Outline a Plan for Growth

Following the identification of new growth avenues, it becomes imperative to align these opportunities with the overall vision of the business. Creating a roadmap that outlines milestones and key performance indicators (KPIs) provides not just focus, but also a sense of direction.

A well-crafted plan becomes the rudder of the ship, steering efforts toward the larger picture of sustainable business growth, ensuring that every action taken contributes to long-term objectives.

Secure Financial Documents

In the midst of aiming for business growth, maintaining a well-organized set of financial records becomes crucial. Utilizing advanced security features like PDF encryption not only safeguards sensitive information but also makes it easier to retrieve data for making informed decisions. Keeping financial records organized adds another layer of robustness to the business, making it more resilient to unforeseen challenges.

Amplify Digital Engagement

The next logical step is to strengthen the digital footprint. From creating a website that offers an intuitive user experience to implementing comprehensive search engine optimization (SEO) techniques, an impressive online presence becomes a significant asset. Coupling this with an active social media strategy can transform online platforms into powerful tools for brand awareness, customer engagement, and ultimately, business growth.

Strengthen Cybersecurity Infrastructure

Safeguarding your business against cyber threats is paramount. As a small business owner, enhancing your cybersecurity infrastructure not only protects your assets but also builds trust with customers. Begin by implementing multi-factor authentication, frequently updating software, establishing firewalls, and routinely backing up data.

Given the ever-evolving nature of cyber threats, investing in continuous education is beneficial. Taking cybersecurity courses or even pursuing a degree,  cybersecurity programs equip you with up-to-date knowledge and skills. Such dedication not only fortifies your business against potential breaches but also positions it as a trustworthy entity in the eyes of clients and partners.

Utilize Web-Based Marketing Resources

As the digital presence begins to take shape, utilizing online resources for marketing becomes crucial. From crafting high-quality content that educates and entertains to employing targeted email campaigns, the possibilities are limitless. For example, you can find resources and insights on how to develop a winning content marketing strategy. By attracting new customers and keeping existing clients engaged, you can foster a community around the brand that contributes to sustainable business growth.

Engage in Beneficial Collaborations

Building strategic alliances with like-minded businesses opens up new horizons. Whether it’s tapping into new distribution channels or leveraging combined resources for R&D, such collaborations amplify potential and reach. It’s a mutually beneficial arrangement that allows companies to share risks and rewards, fostering an environment conducive to growth.

Emphasize Exceptional Customer Service

Last but not least, investing in unparalleled customer service can set a business apart from its competitors. Staff training programs aimed at enhancing customer interaction, along with feedback systems, help in the continuous improvement of service quality. A strong reputation for excellent customer service is often the cornerstone for repeat business, referrals, and long-term success.

Navigating the complex terrain of today’s business world requires more than just a good product or service. Strategies like amplifying your digital presence, bolstering your cybersecurity, and safeguarding your financial documents can fuel enduring business growth. By adhering to these steps and executing them proficiently, companies stand a strong chance of not just surviving but thriving in the contemporary market landscape.

Give your business an extra level of support by connecting with experienced consultants at ITB Partners. With a multipronged effort, we can help you pave the way for healthy and long-term business growth. Reach out today!

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

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Revolutionizing the Workforce: Twitter’s Rebranding and Manpower – By Angela Harmon

Companies are constantly looking for novel approaches to adapt and prosper in today’s ever-changing digital landscape. One such transformation that has attracted the attention of business professionals and job seekers is Twitter’s daring rebranding to “X.” This change has profound implications for the workforce, particularly in workforce provisioning, e-commerce, and marketing. This in-depth study will examine Twitter’s rebranding and its wide-ranging effects on the labor market and corporate environment.

 

The Evolution of Recruitment Marketing: Leveraging Twitter’s Rebranding

The rebranding of Twitter to X has been instrumental in the considerable change in recruitment marketing in recent years. With its large user base and improved functionality, X offers a unique platform for connecting recruiters and job searchers in a way that has never been possible before. The platform is a powerful tool for recruitment specialists because of its algorithm-driven job recommendations and redesigned interface.

 

As Twitter repositions itself as X, it opens up exciting possibilities for recruitment marketing. Employers can now leverage the platform’s enhanced targeting capabilities to reach a highly tailored audience. This shift allows for more efficient and effective recruitment strategies, ultimately benefitting job seekers and employers.

 

Diversity, Equity, and Inclusion in the Workforce: Twitter’s Impact

The project’s commitment to diversity, equity, and inclusion (DEI) stands out among its features.

The new name represents Twitter’s commitment to building a diverse staff and user base. This commitment extends far beyond the company’s internal practices; it sets a powerful example for other organizations.

 

Twitter’s “X” regularly advertises DEI activities on its platform and inside its ranks. This approach could be advantageous for the entire corporate world. Employer diversity is becoming more widely acknowledged by businesses as a source of innovation and a competitive advantage, as well as a moral requirement. Not only is Twitter’s active strategy for dealing with DEI commendable, but it also encourages other businesses to give priority to these urgent issues.

 

Professionals seeking to enhance diversity in their organizations can benefit from tools like Squadhelp, which enable them to research names at Squadhelp to create more inclusive branding and messaging. This synergy between social media impact and resourceful platforms like Squadhelp can drive meaningful change in the workforce.

Twitter’s Content Strategy: New Approaches and Challenges

With its rebranding as X, Twitter has also introduced fresh content creation and consumption approaches. The platform’s emphasis on visual storytelling and interactive elements has profound implications for content creators and marketers.

 

X encourages brands to think creatively and engage with their audiences innovatively. Companies must adapt to these new paradigms as content strategies evolve to remain relevant and competitive. However, this shift also presents challenges, as brands navigate the changing landscape of social media marketing and audience engagement.

 

Innovations in Remote Work: Twitter’s Influence on the Virtual Workforce

The COVID-19 pandemic accelerated the adoption of remote work, and Twitter’s rebranding reflects this ongoing shift. X empowers businesses to embrace remote work and leverage it as a strategic advantage.

 

Twitter’s embrace of remote work and flexible arrangements is a blueprint for other organizations seeking to modernize their workforce practices. By offering employees more flexibility and autonomy, companies can attract top talent from diverse geographical locations and adapt to the evolving expectations of the modern workforce.

 

Revolutionizing HR Practices: Twitter’s Influence on Talent Management

X transforms external recruitment and revolutionizes internal HR practices. The platform’s advanced analytics and data-driven insights enable HR professionals to make informed decisions about talent management.

 

HR teams can now harness X to identify skills gaps, develop personalized employee growth plans, and foster a culture of continuous learning. This data-driven approach to talent management aligns with the broader HR trends, where organizations increasingly prioritize employee development and well-being.

Twitter’s Rebranding: The Rise of Agile Workforce Strategies

The rebranding marks a significant change in how companies address several issues, including people management, diversity and inclusion, content strategy, and workforce provisioning. This move has an impact beyond just Twitter; it catalyzes change in the larger corporate environment.

 

Organizations can embrace more flexible and inclusive workforce strategies as they adjust to the exciting developments brought about by Twitter’s rebranding. By utilizing the power of X, companies may put themselves at the forefront of innovation and cultivate a future workforce that is more alive, flexible, and resilient. The transformation of Twitter from a dominant social media platform to one that embraces X is a perfect example of how the business world is constantly changing and how innovation and flexibility are the two main factors that determine success.

 

Conclusion

With the launch of X, Twitter signals a dramatic change in the digital world and how it will affect the workforce. Beyond simply changing the name, this rebranding represents a dedication to innovation, diversity, and the future of work.

 

Businesses can change their recruitment methods, embrace diversity and inclusion, adjust to new content trends, and use remote work as a competitive advantage as X continues to evolve. The platform’s data-driven insights also enable HR professionals to make knowledgeable choices about personnel management.

 

The rise of X signals the use of more adaptable and inclusive hiring procedures. Businesses may position themselves as innovative leaders and develop a dynamic, responsive, and resilient workforce for the future by leveraging the revolutionary changes brought about by Twitter’s rebranding.

 

The transition of Twitter serves as a potent reminder of how important creativity and adaptability are in today’s continuously changing environment. Businesses can learn from Twitter’s development as they navigate the shifting digital environment and make the most of X to significantly transform their business.

Angela Harmon is an integral member of Squadhelp’s creative powerhouse. Passionate about storytelling and word crafting, Angela brings a special blend of creativity and strategic thought to her role. Devoted to exploring branding-storytelling relationships online for businesses of all kinds. Her innovative ideas and ability to bring brands alive make Angela an invaluable addition to the Squadhelp team.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

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Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

 

Navigating the Quiet Quitting, Hiring, and Firing Trends

You may have noticed #QuietQuitting all over social media, or heard about a TikTok video by Zaid Khan, an engineer in his twenties, who discusses the trend of those who feel that life is more than the hustle of working long hours and going the extra mile. Instead, he expresses the view that it’s okay to show up and simply fulfill the requirements in your job description and then leave, as we aren’t defined by our work.

This philosophy isn’t just being adopted by twenty-year-olds and TikTokers, however. Over 50% of American workers could be called quiet quitters, according to Gallup, and though many are under 35, as many as 18% of workers of all ages are disengaged.

The quiet quitting trend started in 2021, after the pandemic and at the beginning of the great resignation. At the same time, quiet firing and hiring have risen.

What Are Quiet Quitting, Firing, and Hiring?

Quiet quitting is also sometimes called soft quitting. Though someone isn’t quitting, they begin putting in the minimum effort to be considered doing their job. They only attend mandatory meetings, don’t work late or on the weekends, and don’t reply to phone calls or emails in their off time. In other words, they aren’t putting in extra effort to be a team player and are unwilling to make personal sacrifices for their job.

Quiet firing is what happens on the other end, and maybe a response to quiet quitting at times. A manager or company may create an environment or conditions that are unreasonable or overly taxing to try to get someone to quit, instead of just firing them outright. This can save them money or legal hassle, and be a more passive-aggressive tactic so that the employer still has leeway to deny their part.

Quiet hiring, on the other hand, is when a company tacks on responsibilities that go beyond employees’ job descriptions. They could be given new types of projects, a new position, or be required to perform certain tasks that require them to learn a new set of skills. This saves the company, time, money, and resources that would otherwise be needed to hire someone to fulfill these responsibilities.

Why Are These Trending?

But why have these trends arisen? Like the TikTokers who advocate for quiet quitting, many are striving for a work-life balance, while others are dissatisfied with their job and work environment.

any of these quiet quitters have similar motivations to those who have been actually quitting since 2021: low compensation, little growth or opportunities, and feeling undervalued or unappreciated.

These employees usually don’t set out to underachieve. Instead, they feel they are being expected to go beyond their job description and work outside their normal hours to an unhealthy extent, which detracts from their rest time and personal life. In return, these employees don’t feel supported, respected, or rewarded for their efforts. It’s no wonder they feel the need to create firm boundaries.

Quiet hiring has arisen as organizational needs change. As a healthy company grows, new tasks or projects will naturally arise, and it can feel natural (and more efficient) to assign these to current employees instead of creating new jobs. This can be a smart business practice, but keep in mind the worker needs to see some kind of fruit of their labor: an increase in pay, a new title, more paid time off, or some other reward to feel that their extra work is being valued. Additionally, they need support to learn new skills or to have the resources required to fulfill their new responsibilities with confidence and not get burnt out.

Quiet hiring can help an employee grow and learn, but be careful that their job isn’t straying too much from what they signed up for or feel comfortable and skilled to do.

How They Intersect

If organizations aren’t careful and they overly burden their employees with quiet hiring, it could lead to ‘quiet quitting.’ And quiet quitting, as previously alluded to, can lead to quiet firing if leaders begin to feel their employees are underperforming.

How HR Can Help

HR can help to regulate job creep to prevent employees from getting burnt out.

Jim Cichanski, Founder & CHRO of Flex HR, a top HR outsourcing firm, shares some of the signs that HR can look for that signal an employee might be quiet quitting: taking time off, coming in late and or leaving early, underperforming, not going the extra mile like they used to do, cutting conversations short or avoiding conversation.

Phil Davis, Senior Vice President of Flex HR shares that senior leaders can help to prevent quiet quitting by holding monthly luncheons with a cross-section of employees to stay connected with employee needs.

Instead of quiet firing, Phil Davis advises that leaders “develop and institute a “discipline without punishment” program and stay positive and respectful in communications to employees. Frequent, frank, and constructive communications with employees with issues are always appropriate.”

Jim Cichanski similarly suggests a gentle “check-in with the disengaged employee by asking them what is going on. Try to get to the employee’s main concern and see if you can put them on a route back to working and being engaged: Perhaps a change in schedule or not working with a specific employee.”

Contact us now to discuss your HR needs.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

Taking Control of Your Finances: Tips for Small Business Owners

As a small business owner, you have to wear many hats. You are the CEO, the CFO, and the HR director all in one. It can be overwhelming if you don’t know how to manage your finances effectively. New Century Dynamics has put together some tips to help make financial management easier for small business owners.

Set Your Target Business Growth Goals

In addition to creating a budget, it is important to set specific goals for your business growth. Think about where you want your business to be one, two, and three years down the road. Create short-term and long-term goals for revenue growth, profitability, cash flow, and other areas of your business that need improvement. Make sure that all of your goals are measurable and achievable. Once you have set these goals, it will be easier to develop a budget plan for achieving them. This will help you prioritize certain investments or areas of focus that will help propel your business forward.

Planning a Budget and Evaluating it Regularly

Creating and following a budget is essential for any small business owner. This will help you manage your cash flow and ensure that you are making appropriate investments in your business. Be sure to reevaluate your budget regularly so that it is up-to-date and reflects any changes in your financial situation.

Choosing a Dependable Accounting Platform

Having an accurate accounting platform is key when running any type of business. This will help you manage your finances and track business performance. Consider choosing software that is easy to use and integrates with other tools for data analysis. Investing in a reliable accounting platform that integrates with other platforms will save time and money while also helping ensure accuracy when it comes to managing finances.

Selecting a POS Platform to Aid with Inventory Management

If you run an eCommerce store or retail space, then investing in a good POS system is essential as well. A POS system can help you manage inventory and streamline the checkout process for customers. This will in turn make your business more efficient and increase sales. Look for one that includes features like inventory management so that tracking items in stock is easier while also highlighting which products need restocking or adjusting pricing based on current demand levels.

Partnering with an Accountant

Managing financial matters can often be quite challenging, so having the experienced guidance of an accountant at your disposal is invaluable. Their expertise allows for a thorough check that income and outgoings add up correctly while providing valuable advice on how to make the best use of market conditions to improve profitability. Furthermore, as they are well-versed with all necessary taxes regulations related to running a business where you operate, employing their services during tax season could prove essential.

Get Organized with Project Management Software

Investing in cloud-based project management software can be a game-changer for businesses looking to stay on top of their necessary tasks and projects. With the ability to access project information from anywhere, team members can collaborate and communicate more efficiently. Cloud-based project management software also offers real-time updates, task scheduling and tracking, and automated reporting. By implementing this technology, businesses can streamline their workflow and increase productivity. Check this out for more info on how cloud-based project management software can benefit your business.

Being successful as a small business owner requires financial expertise, organization, and strategic planning skills — but luckily there are tools available today that make managing finances easier than ever before. With careful preparation such as setting clear goals, using dependable accounting software, choosing suitable POS systems, partnering with reliable accountants, and investing in automated project management platforms, small business owners will find it easier than ever before to take control of their overall finances.

By following these tips, you can get a better grip on your financial situation and make decisions that position your company for success. With the right preparation, small businesses can achieve their goals and grow with confidence.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

Five Reasons to Conduct Marketing Research

Large consumer companies like Coca-Cola, Proctor & Gamble, and Unilever spend millions of dollars each year on marketing research to gain an edge in a competitive market. They have large staffs of people with PhDs, MMRs, and MBAs creating and managing complex research studies to provide data and insights to support business decisions.

But what about small or medium-sized businesses? Are the insights leveraged by big companies beyond their scope because of a lack of resources and personnel? Should they depend on guesswork and intuition to drive marketing decisions? The answer is an emphatic NO!

Attaining insights to drive your business is within the reach of any business. The scope and scale may differ, but the focus should be on five key learnings.

    1. Know Your Company
    2. Know your Customers
    3. Know your Prospects
    4. Know your Competitors
    5. Know your Communications

Know Your Company

The first maxim inscribed in the forecourt of the Temple of Apollo at Delphi is “Know Thyself”.  Organizations of all sizes must develop detailed strategic plans that describe their mission, goals, and objectives and define key strengths and weaknesses. A foundational marketing research study will develop a greater understanding of the marketplace dynamics and consumers to identify your unique selling proposition and better target your organization’s goals and objectives to the needs and characteristics of the marketplace.

Know your Customers

Customer retention is critical to the success of any business. Current customers are easier to engage, cheaper to retain, more likely to spend more dollars with you, and can recommend your products and services to others. But, to retain customers, you first have to know and understand them. Marketing Research is critical to understanding how your current customers perceive and engage with your products and services. Customer experience and customer satisfaction studies conducted on a regular basis measure change in customer perceptions due to marketing programs and tactics deployed by your company and competitive activity.  Regular Awareness, Attitude, and Usage research can help you further understand the needs and wants of your customers and the characteristics of their lifestyle, media consumption, and demographics that you can leverage to better meet those needs and wants.

Know your Prospects

Like a shark that must swim forward to stay alive, a business organization must grow to survive. Marketing Research is necessary to learn about the differentiating characteristics of your non-customers and your prospects. Deploy research among prospective customers to measure attitudes and usage of your competitor brands as differentiated from your customers.  Additionally, a Market Segmentation study can be used to group prospects into homogenous segments that can be differentially targeted with specific marketing.

Know your Competitors

In his famous treatise, “Art of War”, Sun Tzu says, “If you know the enemy and know yourself, you need not fear the result of a hundred battles.” Having insights about your competitors can identify gaps in their product and service delivery to exploit in your tactical marketing. The starting point is to gain a relative measure of brand awareness for your company and that of your competitors. Interviews with your competitors’ customers can identify competitive brand positionings relative to your own and their strengths and weaknesses. Ultimately, your analysis should “map” or compare your brands’ strengths and position versus those of your competitors.

Know your Communication

George Bernard Shaw is quoted, “The single biggest problem in communication is the illusion that it has taken place.” In a world overrun with messaging, how do you get your messages to stand out? Marketing Research is the vehicle to provide feedback about how successful your marketing campaigns are in building awareness and supporting your brand positioning.  Attitudinal information will also help guide the development and structure of your advertising and promotional messaging to effectively break through the clutter, clearly communicate, and support the positioning and unique selling proposition of your products and services.

Therefore, don’t avoid conducting marketing research because you feel that it is out of reach due to cost, complexity, or relevancy.  You need to know your company, your customers, your prospects, your competition, and your communication to be successful and thrive in the marketplace. Marketing research can provide you with the answers you need.

 

Carl Fusco

Carl Fusco is an accomplished Marketing Research Consultant who helps businesses more effectively solve problems by applying research techniques and data-based insights.  For more information, reach out to Carl at fuscoresearch@gmail.com

 

 

 

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

Jim Weber Lands VP Marketing Search

Jim Weber – President
New Century Dynamics Executive Search

New Century Dynamics Executive Search is pleased to announce that Jim Weber has landed an Exclusive Search to find a VP of Marketing for a Midwestern-based Casual Dining Brand.  This is an established, but growing franchising company looking for a seasoned Restaurant Marketing Professional to lead the Marketing Function.  This position reports to the CEO.

Position Summary

The VP/Director of Marketing will direct and oversee the Marketing department.  The role reports to the CEO and serves as the Brand Leader for The Brand. This role has oversight responsibility to design, implement and monitor effective marketing strategies that align with our business goals. The Successful Candidate plays a significant role in shaping the company’s strategic marketing planning and ensures strategies contribute to the company’s long-term success.

 

Essential Functions

    • Leads overarching brand strategy and initiative calendar of consumer-desired programs to support strategic goals and increase brand awareness.
    • Defines brand positioning in the marketplace, brand objectives for short- and long-term growth, and strategies and tactics to achieve growth.
    • Has a clear vision for the business; maintains a strategic perspective for concept development and enhancement. Generates and encourages breakthrough ideas to promote the development of the organization and its team members.
    • Uncompromising commitment to the guest experience; consistently seeks to improve guest satisfaction and understand core customer needs. Conducts consumer research and utilizes feedback to increase guest experience and identify challenges and opportunities for growth.
    • Skilled at the development and implementation of alternative strategies when faced with challenging environments; capable of completing key assignments and devising effective alternatives when roadblocks appear.
    • Ensures effective and efficient marketing, branding, and communications strategies across all channels.
    • Drive marketing ROI and performance through a result-driven approach, continually testing and evaluating new modern marketing opportunities and reporting results of programs.
    • Maximize marketing results across a variety of channels and vehicles. Utilize data/analytics to understand customer behavior, determine customer personas, and develop a comprehensive set of marketing programs.
    • Generate a clear view of our competitive landscape and positioning strategies. Identify opportunities to reach new market segments and expand market share.
    • Owns brand framework and visual identity.
    • Leads menu innovation strategy and menu engineering.
    • Conducts consumer research and understanding of core customer needs. Identifies challenges and opportunities for growth.
    • Prepares regular reports and presentations on marketing metrics for the CEO.
    • Oversees marketing team including team development. Sets current and long-term goals for the marketing team.
    • Designs and reviews the Marketing department’s budget.
    • Prioritizes marketing projects and allocates resources accordingly.
    • Forecasts hiring needs for the Marketing department
    • Participates in the quarterly and annual planning of the company’s objectives
    • Oversees Marketing expenses/allocations and regularly updates monthly projected sales.

Qualifications and Experience: 

    • Proven work experience as a VP of Marketing, Marketing Director, or another senior role.
    • Demonstrable experience designing and implementing successful marketing campaigns.
    • Experience with Google Ads, Facebook, Instagram YouTube, and other social platforms.
    • Experience with SEO marketing and optimizing content for landing pages.
    • Experience with content management software and digital marketing tools and techniques.
    • Strong leadership skills.

Please contact Jim Weber with your interests or referrals.

All communication, whether written, oral, or electronic should be addressed to:

 

Jim Weber – President
New Century Dynamics Executive Search

 

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-354-2817;

jimweber@newcenturydynamics.com

 

 

7 Questions Customers Will Ask About Sustainability

Consumers are at the forefront of the eco-friendly revolution. Multiple studies have revealed what many business owners already know — customers prioritize sustainability. For aspiring entrepreneurs, this means you need to prioritize sustainability, too. You also need to be prepared for the questions that customers might ask about your sustainable business practices. Today, New Century Dynamics Executive Search goes over seven important points that will reveal your business’s commitment to sustainability.

 

  1. “Where is this product sourced from?”

Where a product comes from often determines whether or not it is sustainable. Products that are delivered via long-distance shipping, for example, contribute to carbon emissions. You can avoid this by sourcing products from local suppliers.

 

  1. “How does your business benefit the ecosystem?”

Some customers care about specific elements of sustainability, such as the ecosystem. You can answer this question with marketing materials that highlight how your business practices are benefiting the environment. Be specific when you describe and market these benefits.

 

  1. “Does your business use sustainable products?”

Customers know that sustainability requires a long-term commitment from a business. They want to know that you’re using sustainable products in your daily operations. These products might be pricier than traditional items, but they’re a worthwhile expenditure — and customers will be reassured to know that your business’s commitment to the environment includes sustainable purchasing practices.

 

  1. “How are you reducing paper waste?”

Paper waste is a major cause of pollution, and well-informed customers will want to know that you’re actively fighting this problem. You can address the issue by replacing your paper invoices with electronic invoices. An electronic invoice system will also allow you to create an invoice with a premade template. Simply customize it with your logo and add any text or colors that you’d like.

 

  1. “Was your business founded on sustainable business practices?”

You might be asked whether your company has always maintained sustainable business practices. It’s okay if the answer is no — it’s better to dive in and start your business than it is to waste time and aim for perfection. If you’re ready to get started, establishing an LLC is a great place to start. You can start yours with help from a formation service, and you’ll be able to take advantage of less paperwork and minimized liability. However, not all formation services are the same, so check BestLLCServices.com reviews to make sure you’re getting the best deal available.

 

  1. “How did you learn about sustainable business practices?”

Your successful implementation of sustainable business practices might inspire others to start their own sustainable businesses — and they’ll likely have questions. You can help other entrepreneurs by sharing the resources and research that helped you learn about sustainability.

 

  1. “How do you balance profit with sustainable practices?”

Balancing sustainability and profit is often a concern for new business owners, and customers who are interested in your business model might ask about it. You can tell them that sustainability often helps businesses grow and generate greater revenue.

 

Have Answers Ready and Have a Plan for Sustainability

Building genuine connections with your clientele is the key to ensuring your business’s long-term success. Customers who are invested in your business will want to know more about it, and they may ask any of the aforementioned questions. You can strengthen customer relationships by answering honestly and maintaining sustainable practices such as electronic invoicing.

New Century Dynamics Executive Search is focused on providing Retained Search for the Service Industry: Segments of interest include Food Service Distribution, Restaurant and Hospitality, and Retail. Call 770-354-2817.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

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FRONTLINE LEADER DEVELOPMENT AND COACHING

 

Mike Perkins

ITB partner, Frontline HR Solutions, offers an exciting new lineup of Manager/Supervisor Development, Coaching, and Training Programs.  Mike Perkins, President, announced, “With the addition of two outstanding leadership development experts, we can offer an expanded menu of customized leader development and coaching programs for businesses that understand the value of investing in their first and second-level leaders.”  Leading the enhanced development programs for Frontline HR Solutions are Rodney Atkins, former Director of Talent Management for Progress Rail, a Caterpillar Company, and Dr. Colby Jubenville, Professor and Director of the Center for Student Coaching and Success at Middle Tennessee State University. Atkins has over 30 years of manufacturing and professional services experience with Fortune 500 Companies.  Jubenville is a popular public speaker and success coach, and author of Zebras and Cheetahs: How to Look Different and Stay Agile to Survive the Business Jungle (Wiley) and Me: How To Sell Who You Are, What You Do & Why You Matter to the World.  

Studies show that frontline leaders are the number one factor in employee turnover, productivity, and engagement.  Businesses and non-profit agencies that have traditionally promoted employees to supervisor and management positions without providing leadership training and coaching have discovered that investing in the development of these leaders pays huge dividends, especially in the retention and success of the employees they manage.

“Frontline’s leadership development programs are specially-tailored for our client’s specific needs, schedules and budgets,” said Perkins.  Frontline offers over a dozen training and development options ranging from fundamental programs like The Basics Every Leader Should Know, Do and Avoid; Discrimination and Harassment Prevention; Conflict Resolution; and Effectively Holding Employees Accountable to higher-level 360 evaluations, executive coaching, employee focus groups, and personal strength and communication assessments for individual and teams.

Contact Haley Ryan at hryan@frontlinehr.com, 833/FRONTHR for more information.

 Mike Perkins, President

Frontline HR Solutions

850/291-7070

www.frontlinehr.com