Tag: James E Weber

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Installing Drywall – Your Basement Finishing Project

Hanging Drywall

Good work! You have framed the area you are finishing. The walls and ceiling have been packed with soundproofing, fire retardant, insulation, or some combination thereof. Electrical outlets, overhead lighting, surround sound speakers, etc., have been installed. Now, you are ready to hang the drywall. Hanging and finishing drywall is the topic of this post. As with earlier posts, I refer you to videos on YouTube to help you understand the basics of hanging and finishing drywall. This post will present thoughts and considerations you may not find in those videos. Probably the most important point to consider is that the fewer joints to mud and tape the better.

Key Discussion Points

    • Plan out your cuts (fewest joints to tape)
    • Which size sheets can you accommodate?
    • Finishing corners
    • Taping
    • Hanging sheets, vertical vs horizontal
    • Fixing damaged sheets (torn paper)
    • Benefits of Expansion Foam

Your first task is to determine the optimal drywall sheet size to purchase. Our basement is a walk-out with three access points and relatively high ceilings. If you have a captured basement with lower ceilings or tight stairwells you may be restricted on the sheet size you can use. Otherwise, you may have to cut your sheets before moving them into the basement. So, ceiling height and accessibility must be evaluated before a buying decision is made. Try to purchase the largest sheet size possible to minimize cuts, The determining factor will be the type of basement you are finishing.

When my husband was ready to install drywall, he was confident he could hang and finish the walls. He was uncomfortable with the ceilings, so he hired professionals to tackle that task. In effect, he did that job backward, walls first then ceiling. The recommended installation process is ceilings first. The outcome was fine. No problems were encountered following this sequence. As most of the construction area has nine-foot ceilings we used nine-foot sheets hung vertically. The remainder of the area had eight-foot ceilings so we could place 8-foot sheets horizontally.

Corners can be tricky. External corner joints can be managed using corner beads, but they can be challenging, depending on the connection. Internal corners may have gaps that need to be corrected. If Internal corner gaps are large, expansion foam can be the solution. The foam will fill the gap and provide a base to add the joint compound. My husband had to deal with both situations. For an amateur, he did well. However, he plans additional work on one external corner.

Exposing electrical outlets is your next task. From my experience, one achieves the best result by using a drywall router tool. This tool rides along the exterior of the outlet box as it cuts away the drywall. If you don’t have a drywall router tool, you can measure and mark the outlet box location on the drywall. You can cut before or after the drywall is hung. Of course, this method requires meticulous measurements to ensure the cut matches the outlet’s location. My husband found this method more challenging. It required additional time and effort to correct errors in the cut.

Many YouTube videos describe how to mud, tape, and finish your drywall. Again, I refer to those videos for a better understanding of this task. I want to emphasize our learning to ensure a smooth, attractive joint. The first consideration is the joint compound to use. My husband used a premix joint compound for our basement finishing project. If you ask him today, however, he will say he wished he had purchased a dry product to mix himself. His thinking is that the premix resulted in too much sanding and was more difficult to achieve a smooth finish. The other point he makes is to wet the tape before its application to the joint. Many videos he watched did not emphasize this point, possibly because they used a wetter mix. He quickly learned that wetting the drywall tape was mandatory when using the premix joint compound. Not doing so resulted in bubbles and separation of the tape from the drywall.

Summary and Conclusion

Begin your drywall installation with a plan. Know the square footage you intend to cover and your options for different sheet sizes. Determine if you have any constraints moving drywall sheets into your work area. That information may determine the size of the drywall sheet you must buy. Remember, you want to minimize the number of joints to finish. The joint compound you choose is an important consideration. Finishing internal and external corners can be improved using corner beads and expansion foam. Making the cutouts for electrical outlets is best done with a drywall router. That tool will give you a clean and accurate cut, and minimize any further work on outlets.

Jill Weber, Owner and President of Kitchen Connections, LLC

For more information about Kitchen Connections, LLC and what we can do for you, visit http://kitchenconnections.biz

770-650-0632

 

Thank you for visiting our blog.

 

Jim Weber – Managing Partner,  ITB Partners;

President, New Century Dynamics Executive Search

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is important to me, so please leave a comment.

Installing Drywall – Your Basement Finishing Project

Good work!  You have framed the area you are finishing. The walls and ceiling have been packed with soundproofing, fire retardant, insulation, or some combination thereof. Electrical outlets, overhead lighting, surround sound speakers, etc., have been installed. Now, you are ready to hang the drywall. Hanging and finishing drywall is the topic of this post.

https://wp.me/pa0WEz-33B

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So, You Want to Go Big Time? Systems, Processes, and Procedures in Place?

This post is the third installment for entrepreneurs considering putting their small business on a bigger stage.

Success or Failure

Scaling your business requires a platform to build upon.  That platform comprises your business operating systems, processes, and procedures.  Your foundation must be strong enough to support your growing business, flexible enough to accommodate current expansion plans, and functional enough to support further growth.  You must be confident that operating systems, processes, and procedures are in place and functional.

You cannot just flip a switch and start growing!

One can build a solid foundation for growth while outsourcing some functions.  Functions often outsourced include Real Estate, Construction, Human Resources, Legal, and Marketing.  For Example, Paychex offers a 45% discount on payroll administration, HR, and PEO savings.   Operations and Accounting should be insourced, depending on the situation.  The entrepreneur must determine and prioritize functions to be managed internally or outsourced.  Whether the function is insourced or outsourced, trusted advisors and employees must oversee the outsourced resources.

I am often called upon to serve on advisory boards and to conduct searches for companies engaged in rapid growth.  Advisory Boards can be fun and exciting.  You will enjoy interacting with friends and colleagues.  Participating on an Advisory Board is more about ‘giving back’ than monetary compensation.  However, a fine meal and good fellowship are the rewards for attending each meeting.

When executives need help building a team to scale their enterprises, they call me.  They have determined the company needs more expertise to manage rapid growth.  The search is frequently for senior-level Operations Executives, CFOs, or Marketing Executives.   In these assignments, I look for executives who have worked for major brands, followed by success working in a smaller, entrepreneurial company.  This combination of experience positions these candidates for success with my clients.  This type of search has become my specialty.

Recruiting CFOs ensures the accounting system can support a growth-oriented business.  The accounting function must process and document transactions from additional points of distribution.  This function is critical from my perspective.  Too many companies failed because they needed to have appropriate accounting controls.  Poor controls led to the mismanagement of costs and expenses.  You must be confident that your accounting system fully aligns with your objectives.  If not, you need to rethink your plans.

Expanding your business requires hiring personnel to generate more revenue.   Expansion in the service and manufacturing sectors means opening more plants or retail outlets.  Expansion requires accelerated recruiting, selection, and training.  These are separate processes that require different skills.  Recruiting is about attracting interest.  Recruiting is a selling function.  Selection is about identifying the best applicants to hire.  Selection is a buying function.  Training is about teaching new hires to perform their jobs effectively.  Continuing developmental training provides new skills to ensure employees maintain their competitive advantage.

Key Components – Systems, Processes, and Procedures

    • Accounting Systems and Controls
    • HR – Employee Policies and Procedures
    • Culture-Values and Mission
    • Operating Systems

As the leader, the successful entrepreneur must create and maintain a culture that consistently delivers value to the customer.  A viable culture must have a value system and a code of conduct to guide employee behavior.  Corporate values should be documented and faithfully executed!  Maintaining the integrity of the culture during rapid growth is critical.  Employers must choose new hires based on compatibility with the company value system.  The Chief Executive must reinforce the Company Culture.  If the CEO is not confident that the culture and values are strong and healthy, growth may not be appropriate.  Management must address their culture before they consider significant growth.

Integrated computer software is the heart of contemporary operating systems.  These systems support the requirements for accounting and control for cash and credit, inventory management, employee payroll, and management reporting.  Documenting company policies and procedures and creating an employee handbook are integral components.  Safety and Security policies and procedures are also critical operational systems.  Business owners contemplating rapid growth must have complete confidence in their operating system.

Growing your business requires moving into new trade areas.  Your supply chain and logistics system must be capable of expanding service into new markets.  I witnessed one company selling franchises in markets beyond their distribution capabilities.  That created an undue burden on the new Franchisee until the Franchisor could serve that market.  It was an operations problem for the new Franchisee and an embarrassment for the Franchisor.  This logistics disconnect is not viable for successful expansion.  Regrettably, I have seen this mistake continually repeated over time.  Most small, local companies use third-party wholesale distributors, making the logistics challenge easier.  Even so, planning and coordination is required.

Summary and Conclusion

Every structure requires a foundation for support.  A large structure needs a strong foundation.  Organizations are the same, especially ones anticipating rapid growth.  The foundation of a business is its systems, processes, procedures, and culture.  When planning for rapid growth, the CEO must evaluate the integrity of the business foundation.  The CEO may proceed confidently.

Thank you for visiting our blog.

 

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

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Introverted Leadership: Mastering the Art of Quiet Influence

Elevate your leadership and transform your organization with New Century Dynamics Executive Search. Start your executive search today!

Introverted Leadership: Mastering the Art of Quiet Influence

Photo by Freepik

In the vibrant tapestry of leadership, introverts often shine with a distinct, understated brilliance. Traditionally overshadowed by their extroverted counterparts, introverts possess unique qualities that can transform the very essence of leadership. This article from New Century Dynamics Executive Search explores how introverts can embrace their natural inclinations and step into leadership roles authentically to redefine what it means to lead and inspire in today’s dynamic world.

Know Thyself to Lead Others

Understanding who you are is your first step toward leadership excellence. Reflect on your internal strengths and areas for improvement, pinpointing how these can influence your leadership style. Recognize the value of your quiet contemplation and thoughtfulness, which can be your greatest assets. As you become more attuned to your own tendencies, you’ll find it easier to navigate complex interpersonal dynamics and make informed decisions, laying a strong foundation for your growth as a leader.

Embrace Lifelong Learning

The business landscape is perpetually changing, and staying updated with the latest trends and skills is crucial. Maven suggests committing yourself to lifelong learning by enrolling in workshops, seminars, and courses that enhance your expertise. These continuous learning opportunities keep you relevant and enrich your understanding of diverse business scenarios, which is invaluable for a leader.

Build Strong Communication Skills

Effective communication is essential, especially for introverted leaders who may prefer fewer but more meaningful words. Develop your skills in active listening and clear, concise communication. These practices ensure that you articulate your vision effectively and understand your team’s feedback, which is critical for fostering an environment of trust and cooperation.

Empower Yourself Through Entrepreneurship

Initiating a side business can significantly enhance leadership skills and increase self-assurance. A well-crafted business plan and a strategic marketing initiative are crucial for laying a solid foundation and reaching potential customers. Raising sufficient capital is essential to cover startup costs and maintain business operations. Registering as a limited liability company offers benefits like asset protection and tax advantages, and you can start an LLC in with zenbusiness.com to take advantage of these perks.

Lead with Empathy

Introverts naturally excel at introspection and understanding, qualities that translate into empathetic leadership. You create a supportive atmosphere that encourages innovation and collaboration by genuinely engaging with your team and acknowledging their viewpoints. Their keen listening skills allow them to gather diverse ideas and feedback, which can be pivotal in developing well-rounded and inclusive strategies. This empathetic approach not only helps in resolving conflicts but also strengthens team loyalty and morale.

Network on Your Terms

Traditional networking can be overwhelming for introverts, but adopting strategies like one-on-one meetings or small group interactions can be more comfortable and effective. These approaches allow for deeper, more meaningful connections without the pressure of large crowds. By focusing on quality over quantity, introverts can build stronger professional relationships that feel authentic. Additionally, preparing conversation topics in advance can ease anxiety and help introverts feel more confident during interactions.

Delegation Is The Introvert’s Secret Weapon

Delegation is not just about offloading tasks but empowering your team. By assigning responsibilities according to each member’s strengths, you free yourself to focus on key leadership duties and enhance the team’s efficiency and morale. This strategy allows you to manage more effectively, playing to your strengths as an introvert and demonstrating trust in your team’s capabilities.

As an introvert, you have unique qualities that can make you a formidable leader. By confidently embracing your inherent traits and strategically developing essential skills, you can lead your team to success while staying true to yourself. Remember, leadership isn’t just about being at the forefront; it’s about guiding, empowering, and inspiring others to achieve collective goals. Embrace your journey, and watch as your quiet influence speaks volumes.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

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Framing Your Basement Finishing Project

View from Basement Great Room toward Stairway and Kitchenette
Kitchen Connections, LLC
JDW@kitchenConnections.biz
(678) 410-0483

You have finished planning your project, and financing is in place.  You have completed some of the preliminary work, and you are now ready to begin the actual work of framing your new living space.  Regarding your stud walls, I refer you to YouTube, which has many demonstration videos for your review.  There is no need to cover that material in this post.  Instead, I will focus on essential but lesser-discussed issues for your consideration.  Remember to ensure your new walls are plumb, square, and level.

Remember, the walls you are building will be the support system for drywall, maybe shelving systems, televisions, etc.  That means your walls must be solid enough to accommodate the loads they will carry.  To illustrate this point, the closet we built for the bedroom space addresses this issue.  We added horizontal cross members at the appropriate height to ensure the strength and stability of the closet clothes hanger-shelving system.   We did the same for the wall planned to accommodate the big-screen HD Television.

Installing Drywall

The first significant framing activity we tackled was to lower the ceiling for about 30% of the space.  We lowered the ceiling because the HVAC ducts and major drain lines ran through this area.  To cover these utilities, we dropped the ceiling by 12 inches.  As the overall height from the basement floor to the first-floor joists is over nine feet, dropping the ceiling 12 inches in a small area was not an aesthetic issue.  The area where we lowered the ceiling is at the landing for the stairway, the transition space to the Great room, and the kitchenette.  Even so, we maintained a nine-foot transition height at the very foot of the stairway.  It created an exciting architectural feature.

We installed drywall ceilings throughout the Terrance Level.  To accommodate a drywall ceiling in the space above, we attached 2X4 ladders to the first-floor joists overhead.  This task was time-consuming and physically challenging, but it was worth it.  Before putting up drywall, we photographed all walls and ceiling areas for future reference if issues arise or we want further modifications.  This documentation is a valuable activity.

Framing Considerations

    • Ceilings and soffits,
    • Square, plumb, level
    • Think about hanging the drywall, Shelving, Televisions
    • Take pictures to document hidden utilities for future reference
    • When two doorways enter a room
    • Soundproofing, insulation, etc.
    • Anchoring your walls
    • Is the floor level

Even with a good plan guiding your work, you will encounter problems.  One issue we found was the doorways into the bathroom.  One doorway enters the bathroom from the bedroom, the other from the main living area.  The two doorways are too close.  They are so close that the trim on the bedroom entry had to be modified where the two doorways meet.  It isn’t an awful situation, as most people would not notice the issue.  My Husband believes it is not aesthetically pleasing.  We should have moved the doorway from the main area six Inches to the left.  I expect he will correct the issue by moving that door.  We have ample space to make that correction.

You must ensure that the basement floor is level.  If areas need to be leveled, you must do so when appropriate.  Even if the floor is reasonably level, you should still take floor-to-ceiling measurements to ensure that each wall segment is a snug fit.  Leveling the basement foundation floor will be a significant consideration when installing the finished floor system.

When your stud walls are up, square, plumb, and level, you must anchor them to the basement foundation floor.  My Husband rented a nail gun from Home Depot to complete this task.  This gun uses a .22-caliber blank cartridge to drive a concrete nail through the base of the wall into the concrete floor.  This is an effective way to anchor your walls.  Home Depot sells the nails and cartridges.   YouTube has videos available to help people understand the proper use of nail guns, including safety features.  Remember to use ear protection as the discharge is rather loud.

My final point for your consideration is soundproofing insulation and fire retardant.  Depending on your geographical location, basement insulation may be an essential consideration.  Many recent new builds include insulation and vapor barriers on basement walls.  If your basement walls don’t have insulation or a vapor barrier, you should consider that seriously.  You should consider insulation, fire retardant, and soundproofing for your stud walls.  We packed Rockwool in our stud walls and overhead in the space between the exposed first-floor joists.  Although Rockwool is not the most effective insulation or soundproofing solution, the fire retardant benefit was determinative.

Summary and Conclusion

When you are ready to begin framing your basement’s walls and ceiling, begin by viewing YouTube videos on this subject.  The key is to make your walls square, plumb, and level.  Add strength to areas supporting wall-mounted shelving, televisions, cabinets, etc.  Anchor your stud walls to the basement floor using concrete nails.  If your basement floor needs to be level, correct the problem as appropriate.  Understand that problems will arise.  Anticipate issues to address.  Make a photographic history to document your project.

Jill Weber, Owner and President of Kitchen Connections, LLC

For more information about Kitchen Connections, LLC and what we can do for you, visit http://kitchenconnections.biz

770-650-0632

 

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

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Improve Your Profitability – Savings Today!

Improve Your Profitability and Get More Savings TODAY!

ITB Partners clients are successful business owners-operators. Their aspirations are admirable. We work for you to give you the saving resources today.

Our objective is to help today with Cost-Saving programs. Get ready now to reduce your expenses without compromise!

 

Current actual savings results:

    • Paychex offers a 45% discount on payroll administration, HR, and PEO savings.  Current REAL savings with a 20-unit franchisee client on their retirement plan administration, etc.
    • Champions “Life & Health” SAVINGS offer (for Business owners): Save $537 PER EMPLOYEE per year and increase the team member’s take-home pay and benefits.
    • Utilities cost savings on Natural gas and electricity (in deregulated states) have been proven to save 10-20%. These savings are also available to share with Team members/employees.
    • Connectivity SAVINGS on Cellular, Satellite, Cable, Internet, Satellite, Burglar Alarm Monitoring, and Health Sharing Plans. Proven savings of 40-50% of current plan) and more!  

Steven Seibert:  founder@usfsba.org

404-239-2233; Old Roswell Rd.  Suite 348;  Roswell, GA  30076

 

ITB Partners is a Consortium of independent management consultants providing high-value-added solutions to your problems. We want to hear from you. Would you like to receive quarterly business savings costs? Let us know! We have more.

Jim.Weber@itbpartners.com | 770-354-2817

New Century Dynamics Inc. || Johns Creek, GA 30022 US

 

 

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So, You Want to Go Big Time! Know Thyself!

This post is the second in a series of articles about planning to scale a small business into a larger enterprise.

Board Meeting

I am acutely aware of many budding entrepreneurs who failed to scale their prototype concept successfully.  Many were aspiring restaurant chain Executives.  I have had a few clients who failed to achieve their goals to build a larger company.   In every case, a skills deficit and lack of relevant experience contributed to their failure.   These entrepreneurs were competent small business managers but needed more capability to move to the next level.  They needed a clearer understanding of the requirements to build a large company and the mindset for long-term planning.  Some hired qualified Executives but did not give them the responsibility to perform.  As a result, their ‘hired guns’ did not stay as they could not abide the owner’s management style.  This post aims to provide insight to business owners without experience scaling a business.  It may be helpful to entrepreneurs with some experience who are looking to improve their growth and development.

One client engaged me to find a COO to facilitate their growth aspirations.  The owner knew that to build his company, he needed help from the executive level.  However, he failed to determine how his role would change.  He did not clarify the change of responsibilities or the lines of communication for the existing business.  As a result, the owner did not understand the desired role and responsibility expected of the COO.  Without a proper understanding of the role, any candidate they hired would probably lack the skills for success.

Entrepreneurs need an appreciation for their skills deficiency.  I mentioned this issue in my last post about development-related failures.  I have seen too many failures where the owners’ Ego prevented them from addressing their weaknesses.  They did not have the experience or management skills to scale a business.  Additionally, they needed to gain the skills to lead a growing concern.  More to the point, they could not acquire the necessary skills before their business failed.

If one needs prior experience building a larger enterprise, one should begin with a comprehensive self-assessment.  By ‘comprehensive,’ I recommend seeking input from others and using trusted diagnostic assessments.  You need clarity about your strengths and weaknesses to realize your dreams.  A good starting point is to complete a Personality Assessment.  Consider completing a Myers-Briggs Type Indicator, a Disc Assessment, or The Birkman Method; all are well-known and respected tools.  These diagnostics will help you understand your personality type, leadership strengths, and weaknesses.  You can compare your results to the profiles of successful business developers, guiding your development needs.   You can mitigate your weaknesses through personal development and hiring professionals whose strengths complement your weaknesses.  Consider forming a Board of Directors or an Advisory Board.  Remember, you will build from your strengths.

You will want to assess your business skill set and that of your team, I.e.  Sales and Marketing, Product Development, Accounting and Finance, Human Resources, etc.  Do you employ competent managers who have the capability to help you scale your business?

The business planning process can proceed when your self-assessment and personal development plan are complete.  I recommend a Professional Coach to help ensure your continued personal development.

Planning Overview

Set SMART Goals and Objectives for One, Three, and Five Years

(Specific, Measurable, Achievable, Relevant, and Time-Bound)

    • Establish Target customers, product(s), markets, technology
    • Evaluate and Strengthen Systems, Processes, Procedures
    • Determine Recruiting Needs (Probably need Outside Resources)
    • Determine Financing Needs, Long-term Capital, and internal cash flow
    • Establish Key Performance Indicators for Significant Metrics
    • Establish Annual Budget with Permanente based on results

Moving your small business to a bigger stage is a high-risk, high-reward proposition.  It isn’t much different for a large regional brand planning to go National or International.  However, the risk of failure may be more significant in the latter example.  For example, a common mistake for growing retail brands is a failure to effectively penetrate their home market.  In the retailing sector, penetration is leverage.  Penetration creates cost efficiency across Sales and Marketing, Purchasing and Logistics, and other General and Administrative Expenses.  Penetration equals competitive advantage.  The lack of optimal penetration will guarantee failure.  Often, one can trace the failure to scale by flawed assumptions and strategies established to guide growth.  Careful planning is the only way to mitigate risk and create a better opportunity for success.

Conclusion

Scaling a business requires careful planning.  Analysis drives planning.  Create and closely monitor Key Performance Indicators (KPIs) and adjust your activities accordingly.  Entrepreneurs should hire executives with experience scaling a business and respect their counsel.  Establish a process for Quarterly and Year-end Reviews to assess and revise the effectiveness of your Strategy and Objectives.  Perform Employee Performance Evaluations to ensure accountability for key staff members.  Establish Next Year’s Budget.  Rinse and repeat.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

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Your Basement Electrical Plan

Great Room looking out toward the terrace

Our last post was about understanding the plumbing needs of your basement, especially drainage.  The plumbing plan for your project is essential.  However, a comprehensive electrical wiring plan may be more critical.  This post focuses on understanding the requirements and options for electrical components.  You should complete an electrical plan before you begin finishing your basement.    The first step to developing your electrical wiring plan is to secure the Residential Electric Code from your municipality’s building department.  Consider the additional load from appliances and electrical components that facilitate your lifestyle.  The added electrical load will likely require the addition of a sub-panel to service your basement.   Most existing homes need sub-panels for expansion.    You may benefit by consulting with an electrical contractor.

When we built our Atlanta-area home 28 years ago, we made a point to add as many electrical upgrades as possible.  We wired for telephone service with outlets in every room.  Additionally,  we wired cable service for twelve rooms, which included all bedrooms, two Family Rooms, the Master Bath, the Kitchen, the Bonus Room, and the Basement.  In retrospect, I wish we had wired the house with Ethernet cables for enhanced PC connectivity.  WiFi is OK, but we would have enjoyed the benefit of direct wired connections for computers and audio-visual components.  There are many more options today, from high-tech safety and security features to audio-visual, lighting, and smart technology.

Electrical Plan:  Things to Consider

    1. HVAC
    2. Outlets and fixtures
    3. Smart Tech
    4. Audio Visual
    5. Switches
    6. Lighting
    7. Safety & Security

The layout of your basement, captured vs walkout, will determine your heating and cooling needs.  Our basement remains relatively comfortable throughout the year, requiring minimal additional heating and cooling capacity.  For that reason, we decided on a mini-split system.  Your needs may differ based on the square footage you want to finish.  One could also install an in-floor heating system in a part of the basement.  Nevertheless, you will need to factor this electrical demand into your planning.

Refer to your municipality’s building codes for guidance on the minimum number of outlets required and the placement of smoke detectors.  The standard for placing outlets is usually no more than 12 feet apart in living areas and 6 feet apart in kitchens and bathrooms.   Your building codes also cover halls, doorways, and other areas. If you want to add wall-mounted televisions, plan for additional outlets where you want to hang the television(s).  These outlets will facilitate the concealment of electrical cords and other wires.  You may want to add additional outlets to accommodate Smart Technology solutions, including USB Enabled Outlets, Touchless Taps, or Concealed Outlets.

Much of our Smart Technology is WiFi-compatible.  It is convenient and provides a lot of flexibility.  WiFi connectivity can become overloaded, requiring booster systems or added routers.  I expect that, eventually, we will need to add another modem and router to accommodate the increased demand.

A primary objective for finishing our basement was to make a desirable retreat for our teenage Grandchildren.  That means accommodating electronic gaming systems, HD Televisions, and a great sound system.  We planned accordingly.  We installed two wall-mounted televisions with all cables and plugs hidden in the walls or behind the televisions.  We installed ceiling-mounted speakers connected to a state-of-the-art stereo receiver.  The audio-visual installation has been tested by the grandkids and given a big “thumbs up.”

We extensively used LED flush-mounted lighting throughout the finished area. We wired for ceiling fans in the Great Room and on the Patio. We added a wall-mounted, two-light fixture over the bathroom vanity. We wired the kitchenette for full functionality, including task lighting. The remainder of our lighting plan relies on table and floor-mounted lamps. Your plan might also consider under-counter/skirt board/task lighting, closet/cupboard lighting, and motion-sensitive lighting.

Switches and outlets are another essential consideration. There are many options for size, style, and functionality. We used dimmer switches to control all of the lights. Our electrical contractor added GFCI outlets in the bathroom and kitchenette. A third GFCI outlet was part of the original construction. GFCI outlets are an essential safety consideration covered by your Building Codes.

Summary and Conclusion

When developing your electrical wiring plan, begin by understanding the building codes.  You may want to engage an Electrical Contractor to help with this task.  As you start your work on your electrical plan, think about how you will use the space now and in the future.  The significant issues to address are Safety and security, HVAC, and lighting.  Aesthetic features like audio-visual, Connectivity, and Smart Technology offer many opportunities for your consideration.

JIll Weber, Owner and President of Kitchen Connections, LLC

For more information about Kitchen Connections, LLC and what we can do for you, visit http://kitchenconnections.biz

770-650-0632

 

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

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So, You Want to Go Big Time

ITB Partners Logo

This post is the first in several articles about planning to scale a small business into a larger enterprise.

ITB Partners Members Meeting

My wheelhouse is working with emerging companies.  My clients are successful business owner-operators seeking a bigger stage.  Their aspiration is admirable.  Notwithstanding their ambition, moving onto a bigger stage requires preparation.  It may include personal growth and development and work on the business.  Entrepreneurs need a strong Ego to become successful.  However, ego is not enough to build a more prominent company.  One must check one’s ego, listen to others, and ask thoughtful questions.  You need a roadmap.  A team of your peers with relevant experience can be helpful.  One should consider an Advisory Board or a more formal Board of Directors.  Some hire a Coach.  A serious focus on one’s transition will help ensure success. 

A former client provides a Case Study of failure to scale a business.  The client thought their successful restaurant concept had legs.  The three owners were an odd mix.  Two were entrepreneurs who created one-off restaurants.  The third was a former major chain restaurant icon.  Regrettably, the former big brand icon was out of touch with the industry.  However, they were well connected.  Their connections helped them raise capital to support their plans.  Their fundamental problem was that they were not a viable team.  They were at odds with one another, each working on their agenda.  They had a Board of Directors, which was equally divided.  They hired a competent CEO who soon left because he could not work in that environment.  They experienced a similar situation with their first CFO.  Their ultimate failure was an inability to execute their development strategy.  This dysfunctional client was beyond salvage mostly because they refused to listen to their advisors.  It was a sad, magnificent failure.

Your Foundation:

    1. Know Yourself: Personal Transformation from Small Business Owner to Business Executive
    2. Processes, Systems, and Procedures (including vendors, professional services, and supply chain) are in place with flexibility to grow and expand
    3. Financing is in place:  Stable internal cash flow, retained earnings, and outside financing.
    4. Know Your Customer in depth:  Demographic Profile, Frequency, Check Average, etc.
    5. Development Strategy:  Think Penetration; Your Home Market first

You must understand your customers and why they trade with you to expand your business.  You must know their disposable income, how often they visit your business, and how far they are willing to travel, among other relevant statistics.  This information is necessary to determine which trade areas to target.  You will need a Local Store Marketing Program, possibly a Loyalty Program, and likely, a Cause Marketing Strategy. 

Considering your workforce, can you answer the following questions in the affirmative?  Do you have a stable workforce?  Do you attract high-quality employees?  Do you have a healthy culture that rewards performance and is flexible to accommodate your plan?  Are job functions clear and understood?  Do your employees have the tools to perform their jobs at the highest level?  Do your policies reward results and ethical behavior?  Are you developing leaders?  Are your security policies, procedures, and systems up to par?  Is your compensation program competitive?  Negative responses provide a clear direction for further development.

This client’s Development Strategy was ill-conceived and poorly executed.  The first was to create a strategy based on the success of their original location.  It would make sense if their first location were not in a historic building.  Historic buildings are notoriously problematic as every area is a new adventure.   There is no learning curve, and the development costs are unpredictable.  This flawed strategy set the stage for all the problems that followed.  The second major development mistake was their failure to penetrate each market before moving into a new market.  Instead, they went for a ‘one-off’ strategy, building a single restaurant in markets across the Southeastern U.S.  This strategy failed to leverage their resources.  They incurred unnecessary logistics, operations management, and marketing expenses.  They did not meet the development timeline and unit-level cash flow plan and lost control of their overhead costs.  This client had excellent counsel, which they ignored.  Ultimately,  their assets were sold when they ran out of money.

This sad case provides valuable learning about how not to build a more significant business.  In the following weeks, I will flesh out the issues presented in this post.  Our objective is to provide a clear path to scale your business.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

 

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Create Competent Customers

 

Building Productive Relationships

We’ve all heard the adage that the customer is always right. That’s mostly true; however, sometimes the customer is not right. But the customer is still the customer.  Sometimes, the vendor or service provider cannot satisfy the customer regardless of the effort invested.  This is unproductive for both parties and may derail current and future possibilities.  The best time to mitigate a faltering business transaction is at the beginning.

Last year, I observed a very instructive situation. It involved my client, a third-party manufacturer’s representative, and his customer. My client’s customer had experienced a massive flooding event.  He was anxious to mitigate the situation and return to the pre-event status.  Post Covid, vendors were still dealing with supply chain and labor issues.  Supply chains were sluggish in this industry segment, and companies were having difficulty with staffing and labor productivity. It was not an ideal situation for a smooth transaction.

The customer’s anxiety factored mightily into the conflict that followed.  His life had been turned upside down by the flooding event. Understandable. He wanted to return to normal and cut corners to accelerate the process.  He set a hard deadline to execute the contract the day before he went on vacation with his family.  I remember a flurry of activity that evening.  Emails going back and forth between my client and his customer required changes to vocabulary and schematics, which were difficult to decipher.  I viewed that evening as ridiculous.  My client did his best to incorporate all the required changes.  Eventually, the agreement was finalized.  The cost of the terms was accurately reflected in the project’s final scope.

The relationship was stressful from the beginning of the project. The customer did not want to honor payment terms, wasting time and fighting with my client. This infuriated the manufacturer.  The customer only relented when the manufacturer threatened to stop the project and sue the customer.

Keys to Creating a Competent Customer

    1. Maintain Clear and Open Communications
    2. Check References Before Closing a Deal
    3. Don’t Make Assumptions regarding Policy
    4. Talk with Other Knowledgeable Customers
    5. Review key terms of the agreement in advance.
    6. Understand your contract fully before you enter into an agreement

He made an issue of discussed components that did not make it into the agreement. Those costs were not added to the terms of the agreement, however.  Said components could have been added to the project at any time, but the customer decided against it.

The manufacturer had production problems related to internal issues, including labor. This further antagonized the customer, who vented his frustration at the manufacturer. The manufacturer retaliated by slowing down the process further.

My client had worked desperately to accommodate the customer’s need to complete the agreement before his vacation.  In hindsight, he should have forced the customer to slow down the process to ensure a better understanding.  There was no need to work so fast.

Ultimately, the project was completed,, albeit later than expected. Nevertheless, that did not delay the overall project, as other vendors were still engaged to complete their work. However, many relationships were affected.

Normal business practices were significantly disrupted by the COVID-19 pandemic, and in many cases, companies have not fully recovered. It was a challenging time as firms were fighting to recover and survive, and hard lessons had to be relearned.

The larger the transaction, the greater the customer’s responsibility to understand and be fully versed in delivering the product or service. In other words, the customer must be confident that rough spots won’t become significant issues.  As vendors or service providers, we should be sensitive to pressure points that create problems.  We should address those points, verbally and in writing, with the customer before executing the agreement.

Creating a competent customer requires the vendor or service provider to educate the prospective customer. The customer must know how the relationship will work, how problems will be resolved, and how and when payments will be made.  Key points in the agreement should be reviewed and understood by the customer.   Investing time to clarify the mechanics of the pending relationship is well advised.   Doing so will help ensure a healthy and productive working relationship.

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.

 

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Validate Your Basement Finishing Project

“When do you plan to retire fully,” I asked Stan, my semi-retired friend.  Stan had just called to check-in.  He was on the road, driving from a client meeting to his home office.  “Soon, I hope!  I have things I want to do,” he said.  Naturally, I asked him to tell me more.

View from Basement Great Room toward Stairway and Kitchenette
View from the Basement Great Room toward the Stairway and Kitchenette

Stan said that he had a 300-square-foot space in the basement that he would like to turn into a Cigar lounge.  That piqued my interest.  He said he wanted a place to enjoy a cigar and a whiskey while listening to his favorite music.  Much of his basement is finished and dedicated to his wife’s arts and crafts.  It is a walkout basement with plenty of natural lighting and easy backyard access.  As described, his idea seemed perfectly reasonable to me.  Three hundred square feet is plenty of room for a manly retreat.  It would easily accommodate his adult sons, friends, and brother-in-law.

We are Cigar aficionados.   We often enjoyed fine cigars and Bourbon together.  That was before he moved back to the Chattanooga area.  Now, during pleasant weather, Stan smokes on his deck.  I am curious to know how he manages during foul weather.  A Cigar lounge would become a trendy addition to his home.  It would be handy during the college football season.  I told Stan that I liked his plan.

This project is relatively simple.  He said that a demising wall is needed.  He also mentioned that the distance to the first-floor joists is relatively high, so he plans to install a drop ceiling.  Otherwise, it’s just basic wiring for electrical and then putting down a floor.  It is not a big project.  We did not discuss an elaborate Bar setup or Cigar Humidor, so I assume a mini refrigerator would satisfy his immediate needs.  We discussed HVAC only as it regards a smoke evacuation system.  However, Stan did not think that would be necessary.  There is a need for at least one register and a return air vent.  He is not interested in doing the work so he will hire a contractor.  He asked if I thought $10,000 would cover the cost.  I told him that was doable.  Stan can easily afford the cost of finishing this space.

Stan’s Cigar Lounge is less complicated than it would be for most.  Finishing this space is entirely discretionary, solely for his enjoyment.  He is on the cusp of full retirement and will spend more time at home.  He and his wife have a large house and don’t need additional living space for a growing family.  His home office is upstairs, and most of the basement is finished.  The space will be an easy buildout.  He would enjoy relaxing in his cigar bar but could live without it.

Stan’s situation is an easier decision than most.

    1. He has a particular need
    2. It is a relatively small area
    3. The basement is already mostly finished
    4. The construction cost is not an issue
    5. The value of his home and neighborhood can easily absorb the investment.

Deciding to finish a basement or add additional living space is more complicated for most people.  The questions the homeowner must resolve in a typical situation include:

    • Is the need for additional space mandatory or discretionary?
    • If it’s mandatory, is the cost-benefit analysis favorable? i.e.,
    • Is it better to sell the current home and move into something larger?
    • Will you live in the house long enough to get a return on your money?
    • And, of course, do you have the funds or the ability to finance some or all the costs?

Regardless of the scope of your project, whether it is mandatory or purely discretionary, you must begin with a plan.  Create a floor plan and a materials list, and itemize labor costs.  Consider furniture, fixtures, and equipment as appropriate.  You may be required to obtain a permit, so consider having professional drawings developed, including input from structural engineers or architects if necessary.  Factor the cost of those drawings into your budget.  Calculating project cost is the starting point for all your decisions as you progress your project toward completion.

Once you establish a realistic project cost, you can determine if it is affordable and a good investment.  Your most important consideration is the relative value of the homes in your neighborhood and the length of time you plan to live there.   If the cost of your project does not significantly increase the basis in your home, and you have enough time to recover your cost, investing is probably a safe bet.

Creating a new living space in an unfinished basement can be a good investment and increase the enjoyment value of your home. However, it requires thoughtful analysis.

 

Thank you for visiting our blog.

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.