UNITE: “WEE WILL…” EXPERIDIGM Enable “E”cosystems; by Mark Grace

Overview

We humans and “E”cosystems (Es) must unite as WeE to preserve and foster the ability to joyfully experience a natural and healthy life. “Es” sustain We with natural air, water, soil, and healthy food, but “Es” are dying from human poisons/pollution and intentional “T”yrant taking. WeE must unite and build meaningful WeE experidigm group rights to ensure WeE ability to survive and pursue healthy experiences. Learn how to create lasting WeE experidigm group rights. Unite and joyfully WeE experidigm together. Live healthy and experience Amness joy. Use Part 4 as a Field Guide to help WeE and “E” successfully survive and experidigm together.

Description

The future of humanity depends on the human ability to better live together and do activities together – I call this experidigming. Our future does not depend on how well we work together in business. We are pretty good at that now. We are poor at living together with and supporting all living entities in ecosystems (“Es”). Over 7.8 billion people are consuming “Es” at an unprecedented rate. Left unmanaged and unchecked, people may consume all “E.” Our future depends on how well We humans respect, steward, and support all living entities in “E.” This book describes how to have We humans and “E” living entities experidigm together as WeE, building a sustaining and thriving relationship for all within the WeE experidigms. One fact is certain – humans cannot survive without the life giving power of “E” to deliver clean air, water, alive soil, and trillions of living entities that share healthy food with humans. WeE experidigm groups can protect, sustain, and foster “E” while defending WeE using experidigm group rights. We and “E” must unite as WeE to sustain life and create the necessary balance of life to sustain daily living. Join a local WeE experidigm group to do activities and receive joy. This book describes how to UNITE and participate in the joyful experience of We and “E” combined WeE.

About The Author

Mark Grace

Described as a rainmaker and innovation leader, Mark Grace lives by the adage, “Aim higher, achieve more!” For Grace, “There will be setbacks, but the good side just points upward and you go upward to better. You might not see better right away, but better is there if you keep looking and seeking. You can avoid, deflect, and ignore the bad people who try and stop your growth.” As an inventor, Grace has received over 18 patents, many trademarks and has been honored with international technology awards. He is the author of a series of personal and corporate “how to grow” opportunity books: 1) Elements of Visual Talking, 2) Soaring to Awesome-Turd Throwers Beware, 3) Choosing Up, 4) Avoid Takers, 5) NEXT: “I Am…” Experidigmer 6) MORE: “We Am…” Experidigmers, 7) GO: “We Will…” Experidigm, and 8) UNITE: “WeE Will…” Experidigm. Grace earned his MBA from Washington University and Chemistry degree from St. Louis University. He is the founder of the growth advisory firm, Beyondvia Technologies. Beyondvia.com offers practical better ways to liberate individuals and organizations to grow and evolve their visions and value. Grace regularly advises global organizations and contributes to leading journals across a myriad of industries. Experidigm.com is the signup gateway to participating in Applied Experidigm Zones (AEZ) and building personal experidigms.

Contact:

Starbucks Meets WeWork at the Automobile Service Center

By Jim Weber and Mark Grace

i’ve learned that it is a big mistake to ignore my automobile’s  ‘check engine’ light.  I’ll admit, there was a time when I viewed the indicator light as a suggestion.  Not anymore.  I respect the ‘Check Engine’ warning light and take immediate action.  Often, a failed sensor is the problem. Sometimes, when a sensor fails it cannot provide the automobile’s onboard computer with the information required to ensure the proper functioning of the engine.  In other situations, the issue may be more serious. In any event, it means a trip to the service center.

Two weeks ago, a few indicator lights activated on the dashboard of my Nissan 350-Z, including a Check Engine light.  The Z was a little difficult to start and the engine was operating below par.  Of course, I took the car to the Nissan dealership for service.

As I was the first person in line when the service center opened, my need was processed immediately.  In addition to the ‘Check Engine’ light, I asked them to check my air conditioner, as it wasn’t cooling properly.  The service attendant was courteous and efficient.  He printed a list of items to be investigated with a cost estimate for the diagnostics.

After completing the service order, I was directed to the customer lounge to wait for their evaluation.  The owners of this Nissan Dealership had recently completed a major remodel.  I suppose, remodel is not entirely accurate as they razed the old building to be replaced with a modern facility.  I was not prepared for the utility of the waiting room.  It is easily four times larger than the original.  The adjacent restrooms are larger and more presentable.

The new lounge is more like a WeWork or Industrious office center.  There are workstations and comfortable pit groups with over-stuffed chairs.  The dealership offers free Wi-Fi and an ample number of electrical outlets for computers or to recharge smartphones.  It is comfortable and well lit. An ample assortment of free beverages and snacks are provided.  They offer single-serve coffee service, with a wide selection of flavors.  There is juice, water and soda, packaged snacks, power/breakfast bars, and fresh fruit.  At some point, a few dozen fresh donuts arrived.  I passed on the snacks but enjoyed several cups of French Roast Coffee.  There is a big-screen television tuned to HGTV and another screen for viewing the work in the garage.  I was blown away by the new lounge.  It’s like a combination of Starbucks and WeWork. If I had known about the amenities available, I would have brought my laptop and stayed in the customer lounge until my car was ready.

Almost immediately after my experience with Regal Nissan, I called my friend and colleague Mark Grace. Mark is an industry expert and guru on customer experience. He has trademarked a term for customer experience called Experidigm (see experidigm.com and his eight books).  An experidigm is not just the product or service, but all the actions and feelings the customer might have related to the experience now, later, and as the product is integrated into their lives.  It was my intention to share this experience with Mark to learn if the Nissan Dealer is providing a competitive customer experience.  Also, as I thought it make an excellent blog post, I wanted to enlist Mark’s contribution, which follows.

Mark Grace

This is a great example of the shift from selling a product or service to delivering a complete experidigm of related customer activities. Yes, customer waiting is a major activity in the car repair business. Waiting is part of the experience. We’ve all waited for hours in a cold, damp, smelly, repair place staring at an ugly, cracked linoleum floor.  Compare that to Jim’s waiting, or should I now say, productive working experience. Jim might come back for more activities. The dealer could schedule quarterly events, to showcase new cars, accessories, or services.  There is a large list of activities the dealer can consider, some of which could become profit centers.

Today, consumers can choose from over a billion products.  The opportunity is integrating products and activities into a complete experience or experidigm. Brands that create experidigms, will acquire lifelong customers. Think Airbnb for staying overnight or Uber/Lift for getting from here to there – the complete experience is covered and growing larger.  Any product can be made into an experience. Customers create eperidigms by integrating the product into their lives. Brands can take the lead, increasing their profitability by enhancing the customer experience.  Let us show you how.

Thank you for visiting our blog.

Jim Weber – Managing Partner, ITB Partners

Jim Weber – Managing Partner, ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me so; please leave a comment.

Jim Weber – Managing Partner, ITB Partners

 

 

Go! “I will…” Experidigm

Mark Grace 7th Book Launch

Ignore Tyrants

by Mark Grace View author’s profile page

“I Will…” Experidigm
Overview
Break free by ignoring “You will…” Tyrants. Break free by pointing up and going to your NEXT experidigm. Claim ‘I will…” Experidigm! Claim the right to experidigm. Read Go: “I will…Experidigm; Ignore Tyrants.
Description
Break free by ignoring “You will…” Tyrants. Break free by pointing up and going to your NEXT experidigm. Claim ‘I will…” Experidigm! Claim the right to experidigm. Read Go: “I will…Experidigm; Ignore Tyrants. Tyrants are using an established moral infrastructure to brainwash and control people. Social, religious, business, educational, and governmental Tyrants are so common that many people are unaware that they are being programmed to follow “You will…” (subtle instructions and, sometimes, outright commanding “You will…” orders). A Tyrant is anyone who wields “You will…” orders. The author’s stance is to not tolerate the “You will…” propaganda robbing individuals of freedom and destroying experidigm ecosystems. “You will…” manipulation dominates all facets of life, especially any form of communication or connection. Social media opinions, preposterous ads, and “fake” news control the “mass” consciousness. All this communication is created and paid for to manipulate the listener to buy, to vote, or to just do what the Tyrant “You will…” wants. If people spend all their waking hours working or doing what the messages say, they are being controlled by Tyrants. “You will…” Tyrants and their administrators do not allow free will, true choice, or NEXT experidigming.  Break free by ignoring “You will…” Tyrants. Break free by pointing up and going to NEXT experidigm. Claim ‘I will…” experidigm. Go! Claim the right to experidigm. Read Go: “I will…Experidigm; Ignore Tyrants.

About the author

Mark Grace

Described as a rainmaker and innovation leader, Mark Grace lives by the adage, “Aim higher, achieve more!” For Grace, “There will be setbacks, but the good side is to just point upward to go upward to better. You might not see better right away, but better is there if you keep looking and seeking. You can avoid, deflect, and ignore the bad people who try and to stunt your growth.” As an inventor, Grace has received over 18 patents, many trademarks and has been honored with international technology awards.

He is the author of a series of personal and corporate “how to grow” opportunity books: 1) Elements of Visual Talking, 2) Soaring to Awesome-Turd Throwers Beware, 3) Choosing Up, 4) Avoid Takers, 5) NEXT: “I Am…” Experidigmer 6) MORE: “We Am…” Experidigmers, and 7) GO: “We Will…” Experidigm. Grace earned his MBA from Washington University and Chemistry degree from St. Louis University. He is the founder of the growth advisory firm, Beyondvia Technologies. Beyondvia.com offers practical ways to liberate individuals and organizations to allow these entities to grow and evolve, to realize their visions and value.
Grace regularly advises global organizations and contributes to leading journals across a myriad of industries. Grace has coined the term “experidigm” to articulate to readers and followers his philosophy of achieving personal joy. Experidigm.com is the signup gateway to participating in Applied Experidigm Zones (AEZ) and building personal experidigms.

Mark Grace

https://store.bookbaby.com/profile/markgrace

amazon.com/author/markgracepath

experidigm.com

beyondvia.com

https://www.linkedin.com/in/markgracebeyondvia

Mark Grace awarded patent on “how to design experiences

ITB practice leaders make a difference. Here is a case in point.

 

 

 

Mark Grace is an ITB practice leader on Customer Experience for businesses and consumers.   

He sees society at a new inflection point, building to a new level of achievement. Just as Thomas Kuhn coined the word “paradigm” to explain the scientific revolution and its impact, Mark coined the word “experidigm™” to describe the all-at-once consumer experience revolution and its future direction.

The experidigm inflection point means that the economy and associated consumer actions are moving beyond a product centered world to buying a complete experience universe. BtoC and BtoB now buy whole experiences potentially made up of hundreds of products and services (i.e. Utilities buy all the products of the Smart grid all-at-once). To support the buying of an entire experience, businesses are organizing in new, non-silo product ways to manage the logistics, marshalling, and delivery to these experience buying consumers (ie Uber, Airbnb, etc.). Consumers are intentionally integrating the new experiences in to their lives in new ways.

Recently, Mark was awarded a patent on “how to design experiences” (https://www.linkedin.com/in/markgracebeyondvia). He has created “Applied Experidigm Zones” where you can go to learn how to experidigm. To learn how to offer experidigms to consumers, Click Here.

Mark Grace holds six additional patents on how to visually communicate and steward the creation of experiences. Mark has published six books (amazon.com/author/markgracepath) describing “how to experidigm,” teaching consumers and groups how to integrate products and services into joyful experiences. Mark regularly offers seminars for corporations and consumers.

For further information about Mark Grace, review his ITB profile at (www.itbpartners.com). Get a free assessment to design your all-at-once customer experience.