“Three Pillars For Success” Webinar
ITB Partners – Management Consultants
Our Business is Your Success
I landed a new client this week, referred to me by another of our coaches. The client, John, had recently purchased a franchise for an online business. He reached out to us because he’s having trouble generating revenue. John’s an occupational therapist. This is his first experience as an entrepreneur; however, he has the presence of mind to know that he needs help. As we were getting to know one another over the phone I asked about the training he had received from the franchisor. He provided a brief overview but admitted that he wasn’t comfortable with some aspects of the Brand’s training, especially regarding customer acquisition. That revelation gave me a clear direction for our first meeting. There is obviously a disconnect between John’s desire to have a business and his willingness to follow the franchiser’s model for success. To be helpful, I must understand his rationale for acquiring the franchise compared to his personal strengths and interests.
After reflecting on our conversation, I thought of another friend and former colleague, Susan. I recall that Susan and I left a previous employer at the same time. She immediately signed up for a seminar to help her chart her next career move. One important topic of the seminar was achieving self-awareness. After the seminar, she told me that her biggest revelation was that she was not meant to be in sales, that she should look to further her career in a staff function. That made sense to me. Later, she told me that she had taken a position with a major financial services company as a Financial Advisor, a euphemistic term for sales. Of course, she wasn’t happy in that role and soon moved on.
You’ve probably noticed that people employed in the same occupation have similar personalities and interests. The differences become more evident when one considers vastly different occupations, like engineers and people engaged in the performing arts. Consider the personalities of salespeople as compared to librarians or academics. Or, more to the point of my work, employees compared to entrepreneurs. The most significant attributes of entrepreneurs include creativity, passion, persistence, optimism, and decisiveness. They are also independent, confident, and disciplined. These attributes make sense to me given the risks assumed by entrepreneurs. Any given line of work will have the greatest appeal to a specific type of individual. To the extent that you “know yourself,” you will be in a better position to choose an appropriate career path.
It is said that knowing who you are, self-awareness, is of critical importance for a successful life. So, what does one need to know about oneself to achieve self-awareness? In business, companies begin their strategic planning cycle by conducting a SWOT Analysis. SWOT is an acronym for strengths, weaknesses, opportunities, and threats underlying the planning process. These four areas of interest are evaluated against the competition. They may continue their internal assessment by evaluating their capabilities, i.e. market penetration, distribution network, financial resources, adaptability, intellectual capital, R&D, etc. The evaluation of these attributes and issues will result in strategic options to consider and ultimately a three to five-year plan.
Achieving self-awareness for an individual involves a similar process. Taking stock of one’s skills, strengths, and weaknesses is easily understood. What are you good at doing? Additionally, one should be familiar with their belief system, including values, interests, and the general direction you want to take in life. What is important to you? What motivates you to get out of bed in the morning? Understanding the personality types that give you energy as opposed to those that zap your energy may be important. What situations do you find stressful and try to avoid, compared to those you find exhilarating and attractive? Fortunately, there are diagnostics to help you understand yourself, such as the Myers-Briggs Type Indicator (MBTI), Predictive Index Behavioral Assessment, Birkman, and Minnesota Multiphasic Personality Inventory (MMPI). One of the benefits of these diagnostics is that they provide general guidelines as to occupations that align with your personality and interests. To the extent that you are aligned with your work’s occupational requirements and skill set, you will have a greater likelihood of success and happiness. If you haven’t had an opportunity to take one of these diagnostics, or if significant time has passed since you did, I recommend that you do so. In doing research for this post I found several articles that present thoughtful questions to help you better understand yourself. Links to some useful articles are included hereinbelow.
In “The Art of War,” Sun Tzu restated the already established axiom, “Know yourself, know your enemy, and you shall win a hundred battles without loss.” Socrates said that the unexamined life was not worth living. When asked if he could be more specific, he replied: ‘Know yourself.’
Articles of interest:
https://learnoutlive.com/sun-tzu-didnt-invent-know-yourself-know-your-enemy/
https://www.essentiallifeskills.net/knowyourself.html
https://www.prolificliving.com/get-to-know-yourself/
https://www.aconsciousrethink.com/7419/get-to-know-yourself-better/
https://www.aconsciousrethink.com/7419/get-to-know-yourself-better/
https://www.wikihow.com/Get-to-Know-Yourself
https://www.theschooloflife.com/thebookoflife/know-yourself/
https://studentaffairs.duke.edu/career/know-yourself
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Jim Weber, Managing Partner ITB Partners, founder of New Century Dynamics Executive Search and the author of “Fighting Alligators: Job Search Strategy For The New Normal” presented “The Three Pillars For Success” to The BENG Atlanta Chapter in August.
This discussion is meant for career-minded professionals who are gainfully employed, or between situations, and independent business owners looking to become more successful.
To view this presentation, Click Here!
Thank you for interest in ITB Partners.
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The Problem
We recently spent 2 hours explaining to two business partners what their business was worth and why. They were disappointed but excited to understand the value and how they would manage the business going forward.
Buying or selling a business is not easy, even for professionals who spend all their time evaluating deals. Granted, professionals have a far better understanding of the market, the supply and demand for businesses. If they specialize in a specific industry, as many do, they have an even better perspective on the market and the competitive dynamics for that sector. They understand the challenges of that line of business, including the anticipated cost of innovation required to remain competitive.
Even so, the professional must deal with challenges unique to each individual deal. Depending on the strategies employed by competing buyers, whether they’re strategic or financial buyers, the professional may be at a competitive disadvantage for the same acquisition target. In other words, buyers seldom have the same cost of capital. For any given transaction this dynamic will work in the favor of one or the other buyer. There are no guarantees as to an outcome.
For someone looking to sell their business, the challenge becomes monumentally greater. It is likely that these owners have been completely focused on their day-to-day operations, probably paying little attention to the details of merger and acquisition activity in their industry. As a result, they are not savvy sellers. They must learn as much as they can as quickly as possible to realize the most value from the sale of their company.
When we present a valuation to our clients, they are usually horrified. The value is most often nowhere near their expectations or needs. The disbelief and devastation are apparent. Why is this? Business owners do not have a full understanding of what drives business value.
Ultimately, the value of a company depends on internal and external factors to the enterprise. Clearly, internal factors are more straightforward. Most people understand that sustained revenue generation is a key driving force, along with the margins generated on that revenue, and non-cash expenses, i.e. depreciation and amortization.
External factors in play include the overall state of the economy and the attractiveness of other businesses for sale in the same industry segment. This will provide an indication as to the interest level for the business and other potential sellers. Whereas buyers may be active in a depressed economy when prices may be lower, sellers are less motivated. On the other hand, the least competitive companies may be forced to sell during a recession.
Research says that 4 million businesses will be sold over the next 5 – 10 years. If that’s even close, you know that most will be selling for well under what their value could have been…IF THEY SELL AT ALL.
When is the Best Time to Get on The Value Track?
The ideal time to begin building value is the moment you start your business. But most of us are scrambling to get going – and then get so busy with growth – that we delay focusing on building value and exit planning. We are caught up in putting out fires, it remains a lifestyle business, value suffers.
The Value Track – 7 Steps in the Process
The Value Track is a proven, 7-step process of improving profitability and building the transferable value – the real value – of your business. Embracing the Value Track approach will help you exit ownership on your own terms, create your best possible future and improve your quality of life.
Whatever stage you are at in your business’ lifecycle, this process gets you beyond all of that and onto a serious Value-Building track for your company. Click here for 3 client stories at three stages.
Are You on The Value Track? Learn More About the 7 Steps here: The Value Track
David Shavzin, CMC
Founder & President, The Value Track
770-329-5224
david@GetOnTheValueTrack.com
Succession Planning / Exit Planning, Building Transferable Value for Sale
Our BLOG // LinkedIn // www.GetOnTheValueTrack.com
Tags: exit plan, Exit Planning, exit strategy, transferable value, value, Value track
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ITB PARTNERS
Have you ever had one of those weeks where your conversations all seem to be about the same type of issue, converging on one theme or course of action? Well, I just experienced one of those weeks. Then again, it could be the way my mind works, as I continually look for links and connections. Whatever the case, I experienced a very interesting convergence of situations which I believe is was worth sharing. The week began by talking with one of our consultants, Stan. He is working with a client that helps companies optimize the benefits of SharePoint. We are helping this client on several fronts, so the conversation lasted a little longer than usual. Before he signed off, Stan told me how impressed he is with SharePoint‘s ability to improve communication, collaboration, and productivity for the enterprise.
A few days later I was talking with another consultant, Paul, regarding his progress marketing an integrated program/project management software product. This SAAS product provides a comprehensive solution for franchisers to better manage its business development program. The program enables management to easily determine the company’s progress toward meeting their goals and gaps at every stage in the process.
Convergence occurred when I remembered a conversation the prior week with another consultant, Faith. She had told me about an adverse situation created when a patient received a new heart, but the system hadn’t been updated to reflect the candidate’s eligibility for a transplant. That breakdown in the process created a question as to who’s responsible for the $1.4 million approximate costs of the procedure. Faith explained that this glitch was an administrative error as the candidate still needed the heart and was qualified to receive the transplant, however, an updated authorization wasn’t secured. I can only imagine how bad the situation could have been if the patient had died, prevented from receiving the transplant due to an administrative mistake. It occurred to me that the system has a fundamental flaw that can be mitigated with a technical solution. Faith continued by providing an overview of additional risk and complexity created by Federal Agencies and Laws regulating the Health Care Industry.
Federal Agencies and Laws regulating the Health Care Industry
The mandate of the EEOC is to facilitate good management by ensuring that employment decisions are unaffected by discrimination. Toward this end, hiring decisions, performance reviews, pay and benefits packages, and other employer offerings should exclude consideration for race, sex, age or religious affiliation (Gómez-Mejía, Balkin, & Cardy, 2016).
The Department of Labor (DOL) mandates that employers are responsible for scheduling, recording and reporting hours worked; including pre- and post-shift duties, scheduled travel time from job site to job site, or travel time related to training or on-site client meetings. Wages and deductions for all hours worked must be monitored and reported. Overtime must be paid for hours worked exceeding 40 hours in a 7-day workweek.
The American with Disabilities Act (ADA) prohibits discrimination against individuals with disabilities. The original bill was passed in 1990 and amended in 2008 with clarifying definitions. If the applicant or employee is qualified for ADA purposes, reasonable accommodations must be made for the employee. ADA provides guidance as to when and how applicants or employees may be asked about their medical condition or requirements for a medical examination.
Homeland Security relies on the health care community’s readiness to respond to disasters, natural or man-made. Preparedness depends on staffing and training.
The Occupational Safety and Health Act, (OHSA) was passed in 1970 in response to the deaths of 78 coal miners working under questionable safety conditions. Medical practitioners are exposed to a wide range of workplace hazards. Today, the health care and social assistance sectors experience more worker injuries and illnesses than any other industry.
These regulatory requirements, whatever the justification or good intentions, have injected additional complexity and risk into the Health Care Industry. Failure to comply with these regulations may result in fines, litigation costs, lost contracts, and damage to brand equity. Proactive expenses include continuing education to help employees stay current with relevant changes in laws and regulations. Ignorance is no excuse for non-compliance and it can be costly.
In years past, we were left to devise elementary processes to ensure compliance with legislation and its mandates. Today, however, we have powerful technological alternatives. More to the point, technical solutions are readily available to help minimize risk and ensure compliance. Share Point is one of several tools worth consideration. The question is how to know which application to select? This is where professionals can be of tremendous value. Credentialed, seasoned experts are available to advise us on evaluation, selection, and the implementation of alternative platforms. A professional fee for services is much less costly than a civil crime for a legislative error.
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ITB PARTNERS
It was my kind of week! I was busy, but I enjoyed a lot of variety and entertainment. I had a productive meeting with one of my consultants, Paul, over cigars and brews; a conference call with my Latin America Managing Director; coffee meetings with two prospective new consultants; and a luncheon meeting with a potential client. I even had time to complete a few administrative tasks and worked on strategic issues. My visit with Paul took an unexpected turn (it became even better) when Jeff, an alumni buddy joined us at the bar. What a lucky break! I couldn’t have been happier to see him. Jeff is a master licensee developing a non-food franchise concept in the state of Florida. He is an excellent connection for Paul, given that Paul is selling an integrated project management software package for franchisers. It was great to catch up with Jeff, and even better because Paul was able to make an excellent new connection. Connecting great people is my favorite part of work.
The highlight of the week was meeting with my turnaround client to discuss the next phase of our work. The first item of discussion was her update on the remaining contract in Florida. She told me she had successfully ended that contract and helped her employees land jobs with the new contractor. She said that she secured the equipment and supplies at a Lakeland, Florida-based storage facility. She went on to say that she plans to move this equipment to Atlanta when she finds an appropriate local storage facility. This last point gave us an excellent opportunity to talk about coordinating Strategy with operations. I reminded her that the equipment left in Florida was purchased to support her employees. And, she has no further need for that equipment as she will be using subcontractors going forward. I applauded her for successfully extricating herself from her expiring contract. However, I advised her not to spend anything further on that equipment except as required for its sale. She took my recommendation to heart and will work with her attorney to ensure compliance with the bankruptcy court to dispose of that equipment. Resolving that issue, we moved on.
The first phase of this assignment resulted in clarification around my client’s business strategy going forward. Now, the client will use subcontractors to execute her contracts, to minimize her reliance on full-time equivalents. Making this change will increase margins, reduce risk, and result in the more effective use of her time. The client also agreed to move away from the public sector (State and Local Government Accounts) to focus on the private sector, both business-to-business and the consumer market. The next phase of my work is to rebuild the client’s business development function. This change in strategy requires an updated positioning statement and value proposition, key tools for generating new business. My responsibility is to help her grow the business through new channels, promoting existing products and services.
During our meeting, we discussed the importance of leveraging our efforts to ensure that we are generating the maximum benefit for the time allotted to that effort. We discussed following the Pareto Principle to guide our work. In other words, to concentrate on the 20% of the activity that generates 80% of the output. To transition out of Chapter 11, one cannot waste their time. My client must ensure that she is getting the maximum payback from her work.
One of the most significant benefits provided by outside consultants is to use us as sounding boards to work through issues big and small. As we have vast experience in various situations, we help our clients make sound decisions in real-time. For questions requiring further consideration, we understand the analysis needed to find the answers. The most important benefit we pass along may be our knowledge of the fundamental principles for setting priorities and managing time.
Thank you for visiting our blog.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
ITB PARTNERS
If you’ve dismissed franchise ownership because you don’t want to flip burgers or make sandwiches, you’re missing out on a vast world of opportunities.
Yes, the number of franchises in quick-service restaurants continues to grow, but these are by far not the only successful option. According to FRANdata, an independent research company for the franchising sector, there are more than 230 different industries represented in franchising; and, additionally, 200 new brands enter the market each year.
You may think most of these businesses are run by small independent owners or large corporations. Not true. Let’s take a closer look at 10 out-of-the-box categories crushing it in franchising.
1. Coworking Spaces
Responding to the increasing trends toward shared services, remote working, and short-term fractional work, more small businesses, and larger companies are opting for co-working environments over traditional brick and mortar leases. Can you say, “recurring revenue?”
2. Yoga and Dance
The boutique fitness industry is exploding and now yoga and fitness dance concepts are making their mark. Drivers include the demand for fun fitness activities in a community setting coupled with the high costs of healthcare.
3. IT Services
From cyber-security to strategic growth initiatives, managing your company’s IT services can be a huge headache. Outsourcing overseas often provides lackluster service. Businesses want trusted, local expertise they can count on for the long-term.
4. Drug Testing
It’s hard to imagine a private or public-sector employer without a substance abuse policy. The demand for reliable, fast, accessible testing options is intensifying.
5. Swim Lessons
When I was a kid, my parents taught me how to swim by tossing me in the neighborhood pool. Times have changed and parents are demanding more effective and healthier methods. Not just about learning to swim, the franchises in this category are addressing a safety need in underserved communities.
6. Nail Salons
Perhaps the best example of an industry once dominated by small, independent shops is nail care. The demand for more sophisticated, experienced-based nail care is driving growth. Franchising has nailed this industry with clinically clean, semi-absentee, multi-unit opportunities.
7. Retail Resale
We’re not talking consignment shops. Franchising is transforming the resale market by offering gently used specialty items at affordable prices. The sweet spot of this niche lies between expensive retail stores and low-quality, second-hand thrift.
8. Music Instruction/Enrichment
Music is more accessible than ever; yet, traditional schools are still reducing fine arts programs, thus, driving the demand for quality music instruction and enrichment. Gone are the days of the old-lady, piano teacher. Franchising has turned up the volume on music instruction, making it fun and cool to learn.
9. Tree Removal and Care
In my neck of the woods, trees are everywhere. Care and removal of trees is no longer a business for “Chuck in a Truck” (with a chainsaw) in this $17-billion industry. This is a classic example of franchising bringing professionalism and systematization to a fragmented, high-demand service…and reaping the rewards.
10. Digital Marketing Consulting
The majority of businesses in America are small businesses with a small marketing staff and even smaller marketing budgets. It’s no wonder B2B franchise models exist across the globe to assist businesses with their online marketing strategy and execution.
Because there is such an abundance of profitable franchise ownership opportunities that exist outside of fast food, me and 14 of my friends got together to dispel that myth in the Amazon bestselling book, More Than Just French Fries.
You too can grow a profitable business through the franchise model and it doesn’t have to cost a fortune or take up all your time. Semi-passive business ownership is accelerating as families look to side-gig options for a more secure future. I recommend that anyone exploring franchise ownership keep an open mind and consider a variety of different businesses in different industries, even the ones that surprise you.
Leslie Kuban is a nationally recognized franchise industry expert, CFE (Certified Franchise Executive) and Market President of FranNet in Atlanta; a locally owned and operated franchise consulting firm. Leslie and her team have helped close to 500 individuals and families achieve their dreams of business ownership through a no-cost, extensive educational and coaching process.
Connect with Leslie online or call 770-579.3726 to start the conversation today.
Thank you for visiting our blog.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
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ITB PARTNERS
We have advisors and coaches in all facets of life. But in this most important area for our future, for our family and for our retirement, most business owners are pretty much just “winging it”. Oh, they may have an accountant but not much more of a team to focus on exit planning in all its complexities. An advisory team is critical for successful succession planning.
Business owners start their companies to create their future. But they often lose sight of the key to making that future happen – building value. They get caught up in the day-to-day and don’t get to implementing the sustainable, positive change that allows them to transition on their own terms.
Consider: “…78 percent of small-business-owner clients plan to sell their businesses to fund their retirement. The proceeds are needed to fund 60 percent to 100 percent of their retirement needs. Yet, less than 30 percent of clients actually have a written succession plan…”
http://www.cnbc.com/2015/04/13/ew-small-biz-have-an-exit-plan.html [I would suggest that 30% is generous, and even if accurate, that those plans are not very effective, for growth or for exit planning.]
When I speak on exit planning/succession planning/transition planning, I outline a proven 7-step process. Forming your advisory team is one of those steps.
Build a Team of Advisors.
Nobody knows everything. Many of my clients are in creative industries, designing, creating, building. You don’t want me in that role. But I have worked with many organizations and have a different experience and skill set than my clients. I bring ideas and experience from many industries and many client engagements. The other critical exit planning team members bring their own expertise to the table. These should include:
When I work with a client, we build this team. The players may already be in place. Or, we may bring in advisors where there is a gap. Either way, we need this core team working with the owner. A business is complex. A marketing action impacts finance, HR, and more. Big decisions need to take into account the effect on the whole organization and should support clear goals focused on building value.
The client receives much better advice and guidance with this approach.
This does not mean that you are going to start hiring all of these people and employing them full-time as you work toward your transition…especially if you have a few years to go. But, you should use them strategically as you build your business/succession plan. For major decisions on growth, expenditures, hiring, exit-readiness, business value, deal structure…engage their expertise!
The Bottom Line
Find advisors who understand what you are all about, your growth and exit planning objectives. More importantly, find advisors with whom you feel comfortable. Make sure that they can work together and collaborate on your behalf.
********************************************************************
David Shavzin, CMC
770-329-5224
david@GetOnTheValueTrack.com
The Value Track
Succession Planning / Exit Planning, Building Transferable Value for Sale
Thank you for visiting our blog.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
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ITB PARTNERS
This past Wednesday I had the pleasure of enjoying a fine cigar and a few beers with my friend and colleague, Paul. I haven’t seen much of him lately as he has been traveling. Our cover story was to discuss his August presentation to ITB Partners and to update one another on our activities. Well, we did all of that of course, but the real mission was to introduce Paul to my favorite cigar bar. As a subscriber to my blog you already know that I strive to mix business and pleasure whenever possible.
I arrived a little early and noticed that Paul was already there, still in his car talking on his cell phone. Later, he told me that he was finishing a business call. Life in the digital age. I continued inside and went straight for the humidor. Although it was a bit understocked, I found a favorite brand and paid the attendant. Paul entered the humidor at that time, so I showed him around. He made his selection then we lit up, found seats at the bar and ordered our drinks. After exchanging a few pleasantries, I told him the history of the establishment. I pointed out that the venue is designed to accommodate people who come in during the day to enjoy a cigar while working. They offer WIFI and provide ample outlets to charge electronic devices and to power laptops. In addition to seats at the bar, there are several workstations and a private room suitable for meetings. I went on to say that I am there at least one afternoon each week, usually working on my blog post. I confessed that I have branded those visits as “going full Hemingway.” That elicited a hearty chuckle from Paul. He was impressed with the venue, including the humidor, and the layout. We were off to a good start.
As the primary business reason for our meeting was to discuss his presentation, we got right into that topic. Paul wanted to know how to position his talk as the audience wouldn’t be his typical prospects. I told him that there were two main points to consider. First, the members want to learn about him. They want to know his background and how he came to be involved in his current situation. Secondly, they want to know about his employer and the product he’s selling. I said, “keep the discussion at 40,000 feet.” They don’t need to get into the details, they just need enough information to make good referrals. Also, I told him that I had adopted the Guy Kawasaki 10-20-30 rule for presentations. Ten slides, twenty minutes, using a 30pt font. As our members don’t need to hear a lecture or an infomercial, I advised Paul to facilitate a discussion. He agreed to send me his draft and I offered to help arrive at the final product. I noticed that his stress level had dropped significantly. That could have been the effect of the cigar and beer. Who knows?
We moved on to chat about his progress. He is selling an innovative, one might say disruptive, integrated software package. Paul began by telling me about a major QSR brand that contacted him to complete a request for proposal, (RFP). I asked if an internal contact had provided the invitation. He said no, but that it came by way of an obscure article that spoke well of his product. I felt instant validation for my resent admonition on the importance of writing articles to leverage one’s brand. He went on to say that his team built a solid relationship with the client by demonstrating their familiarity with franchising and the challenges of store development. Apparently, his competition was represented by technicians who lacked knowledge of or an appreciation for the requirements to manage the challenges of a growing franchised restaurant brand. I said that closing this deal should propel his business to a whole new level. He agreed and moved on to talk about his negotiations with a non-food franchising concept.
Having heard of Paul’s recent successes, I reminded him that we are prepared to leverage his efforts through our social media and public relations platform. He said he had forgotten about those benefits. So, I spent the next few minutes reminding him about our capabilities. He was sold. My thoughts moved to other possible referrals. By the end of our conversation, I had a long list of connections to make on his behalf.
Paul and I had a productive meeting, as I knew we would. I have long understood the boost I get from spending time with friends and colleagues in a relaxed, fun environment. If you don’t enjoy your work, you are probably pursuing the wrong career. Your job should be fun, so find every opportunity to work in a place that stimulates your creativity and provides personal satisfaction. You will be glad you did!
Thank you for visiting our blog.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
ITB PARTNERS