We humans and “E”cosystems (Es) must unite as WeE to preserve and foster the ability to joyfully experience a natural and healthy life. “Es” sustain We with natural air, water, soil, and healthy food, but “Es” are dying from human poisons/pollution and intentional “T”yrant taking. WeE must unite and build meaningful WeE experidigm group rights to ensure WeE ability to survive and pursue healthy experiences. Learn how to create lasting WeE experidigm group rights. Unite and joyfully WeE experidigm together. Live healthy and experience Amness joy. Use Part 4 as a Field Guide to help WeE and “E” successfully survive and experidigm together.
Description
The future of humanity depends on the human ability to better live together and do activities together – I call this experidigming. Our future does not depend on how well we work together in business. We are pretty good at that now. We are poor at living together with and supporting all living entities in ecosystems (“Es”). Over 7.8 billion people are consuming “Es” at an unprecedented rate. Left unmanaged and unchecked, people may consume all “E.” Our future depends on how well We humans respect, steward, and support all living entities in “E.” This book describes how to have We humans and “E” living entities experidigm together as WeE, building a sustaining and thriving relationship for all within the WeE experidigms. One fact is certain – humans cannot survive without the life giving power of “E” to deliver clean air, water, alive soil, and trillions of living entities that share healthy food with humans. WeE experidigm groups can protect, sustain, and foster “E” while defending WeE using experidigm group rights. We and “E” must unite as WeE to sustain life and create the necessary balance of life to sustain daily living. Join a local WeE experidigm group to do activities and receive joy. This book describes how to UNITE and participate in the joyful experience of We and “E” combined WeE.
About The Author
Mark Grace
Described as a rainmaker and innovation leader, Mark Grace lives by the adage, “Aim higher, achieve more!” For Grace, “There will be setbacks, but the good side just points upward and you go upward to better. You might not see better right away, but better is there if you keep looking and seeking. You can avoid, deflect, and ignore the bad people who try and stop your growth.” As an inventor, Grace has received over 18 patents, many trademarks and has been honored with international technology awards. He is the author of a series of personal and corporate “how to grow” opportunity books: 1) Elements of Visual Talking, 2) Soaring to Awesome-Turd Throwers Beware, 3) Choosing Up, 4) Avoid Takers, 5) NEXT: “I Am…” Experidigmer 6) MORE: “We Am…” Experidigmers, 7) GO: “We Will…” Experidigm, and 8) UNITE: “WeE Will…” Experidigm. Grace earned his MBA from Washington University and Chemistry degree from St. Louis University. He is the founder of the growth advisory firm, Beyondvia Technologies. Beyondvia.com offers practical better ways to liberate individuals and organizations to grow and evolve their visions and value. Grace regularly advises global organizations and contributes to leading journals across a myriad of industries. Experidigm.com is the signup gateway to participating in Applied Experidigm Zones (AEZ) and building personal experidigms.
Growing up on a small farm in South Georgia, I learned at an early age there were laws that governed the growth of crops and animals. Now as an adult I hear everyone talking about growing a business, growing a family, growing a political party, growing a church – it seems like everybody is trying to grow something!! It has occurred to me that the Laws of Growth I learned on the farm about growing an organism might also apply to grow an organization.
The First Law of Growth is that Growth is the NATURAL RESULT of a healthy organism. We did not go out every morning and wake the cows up and encourage them to grow! We kept them fed and watered and they just grew! For those of you who have children, you never had to go in the baby’s room and tell Junior it was time to start stretching so he would grow! You just had to keep him fed and watered and he grew!
May I be so bold as to suggest that if we have a healthy organization, it too will naturally grow? If we build an organization where people want to work and contribute, they will not want to leave and will become a brand ambassador for other people looking for a healthy work environment. And our clients and customers will benefit from their loyalty and will want to purchase as many of our products and services as they can use, and they too will become brand ambassadors for others needing what you provide!
So how do you go about creating that healthy organization?
The Second Law of Growth is you must Plant the Seeds to Reap a Harvest. You can’t just lay the seeds on top of the ground and expect to reap anything on the farm, and you can’t just talk about what you’re going to do, you must actually DO something!
You have to break up the fallow ground, plow it up, loosen the soil, allow it to breathe and accept rainwater! When is the last time you took a long, hard look at how you do what it is that you do? How long have you been doing the same old thing the same old way? Are there parts of your organization that needs the refreshing of a good plowing?
Now, this is not the “just change something to be changing” mantra, but would any of your key people benefit from some additional training or a motivational seminar? Are there processes that could be changed to produce better outcomes? Would it help to have a consultant or outside advisor come in and give your organization a complete evaluation top to bottom? What would happen in your organization if you pulled your salespeople into work in operations and sent your operations people out to make sales calls – even for a short period of time?
It has been said that a RUT is just a grave with the ends knocked out and ruts can be deadly in an organization if not plowed up!
The Third Law is you REAP what you SOW! This could be a book in itself! You will reap the ATTITUDE you sow! You will reap the employees you hire! You will reap the character you develop! You will reap the policies you implement!
On the farm, it didn’t cost much more to purchase the BEST seeds, and, in the long run, they always gave the best yield. Might I propose that hiring the best people will, in the long run, be your best bargain? Hiring less than the best is a false economy – you will always get what you pay for!
The Fourth Law is that your Harvest is directly proportional to the care you provide your crops. You have to make sure your plants are receiving adequate water and fertilizer, and your employees must be receiving adequate compensation and training! Your clients and customers must be receiving high-touch relationships and quality products and services! Start being stingy and your organization will react.
The Fifth Law is you must PULL the WEEDS! If there is someone in your organization that is not contributing, either motivate them, train them or fire them. If there is anyone sowing discord, fire them immediately. Crops cannot compete with weeds for water and fertilizer and your employees are not going to thrive with negativity in their world. And dare I say sometimes a client or customer can become a weed. Don’t be afraid to fire one of them if they are creating more problems than they are worth.
The Sixth Law is you will always reap MORE than you sow! For every seed of corn you plant, you will reap 2 to 4 EARS of corn come the harvest! There should be a positive ROI on every employee and every customer, and that ROI is going to be influenced by how well the leader leads. Unfortunately, this law also works in the negative – reaping more grief than was sown.
The Seventh Law is you reap LATER than you sow! There is no magic wand to instantly create a healthy organization. It takes time for the efforts you put in to produce the results you are wanting, but don’t let that discourage you from starting the process. Consider it motivation to start NOW! Get a sense of urgency about creating a great organization.
So, in closing, I recall the words of Kevin Costner in The Field of Dreams, you build a healthy organization and they will come! Employees will come! Clients and customers will come! Profits will come!
Ralph Watson
Ralph Watson has a varied and extensive career spanning 45 years of increasingly responsible positions in both sales and operations in a very diverse mix of industry specialties, including food processing, textile and apparel, financial services, and professional management consulting.
Ralph served as a Senior Executive Analyst with a number of international consulting companies focused on the family-owned, privately held market where he distinguished himself as one of the top analysts in a highly competitive field. In early 2014, he personally coached 10 businesses in Europe.
Ralph C. Watson, Jr. 404-520-1030
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The current COVID-19 crisis is already changing the economy in extraordinary and unexpected ways. But there are steps private equity firms can help their portfolio companies make to help weather the storm, and recover when the clouds lift, according to Doug Reifschneider, a CMO with Chief Outsiders.
The world’s best epidemiologists only have models to predict the full depth and breadth of the COVID-19 pandemic, but companies are already feeling the weight of the economic fallout. They’re scrambling to find the best way to respond, and in many cases, survive, all the while being rightly concerned for the health of their families and communities. It’s not easy, and this is no time to pretend otherwise.
Some enterprises might be dusting off contingency plans for downturns or large-scale threats, but this moment requires more than that. It demands a resiliency program, one that’s clear-eyed and proactive. If the outlook is too bleak or too rosy, the result can be the same dangerous inertia. But Doug Reifschneider, a CMO with Chief Outsiders, has a series of initiatives that can counter that.
Building off his extensive experience in the retail and restaurant industries, Reifschneider has devised what he calls the “7 Rs of Resiliency Programs.” It’s a checklist that can help frame and direct the efforts to respond to COVID-19. “It’s based on a mental framework from the US Marines that is centered on three steps in coping with a crisis: improvise, adapt and overcome,” says Reifschneider. “Plenty of people are improvising at this point, but it’s time to look at more constructive ways to adapt and plan for recovery.”
Private equity firms would do well to look within each company of their portfolio and help guide them in executing each one of these steps.
Review costs. “Most people are already doing this, as they’d have to be asleep at the wheel if they weren’t,” says Reifschneider. Still, beyond canceling recurring services that are simply irrelevant, like window washing, it can involve hard calls about labor and supplies. A lot of restaurants, retail brick & mortar and even brand HQ’s are furloughing employees and the current stimulus will help alleviate that pain, but those cuts need to be executed without crippling the resiliency program.
Reassign tasks. Sometimes the best thing a company can do is focus on what it can give back. In the short term, that can be repurposing the business for strictly philanthropic purposes. He cites one restaurant that used its parking lot for a Red Cross Blood Drive. “It doesn’t address the bottom line, but it establishes the business as a partner in the community,” says Reifschneider.
Rethink offerings. For restaurants that never considered takeout or delivery options, this is the time to launch those. For retailers, this can involve more online ordering and curbside pick-up. But creativity is key here. Brazilian steakhouse chain Fogo de Chao was centered around its all-you-can-eat in-house dining experience. “So they became a butcher shop, offering their unique cuts of meat so folks could cook them at home,” says Reifschneider. “It’s a savvy way to redeploy inventory and keep sales from cratering completely.”
Another example is the company Wow Bao, that created a special licensing deal to allow other restaurants to produce and sell its dumplings by selling the ingredients and a few pieces of equipment to do so.
Reconsider sacred cows. As businesses rethink their offerings, they can run smack into certain “sacred cows” that seem to be integral to their identity. That high-end eatery may balk at delivery options since that fish dish might be ruined in the thirty or forty-five minutes it takes to deliver it. “This is no time for those kinds of pretensions,” warns Reifschneider. “Find a way to make a meal pack, which are popular now, or focus on offerings that can be delivered successfully.” Several restaurants have created pop-up drive-throughs, with no more than a tent and a landlord’s blessing. And the likes of Home Depot have shifted to curbside pick-ups even as it prided itself on counseling customers in the store.
Reschedule Initiatives. Retailers and restaurants that had planned remodeling projects could move those up, but only if they have the resources to do so. “It would take only the best-capitalized businesses to embark on such remodeling projects, but if they can, it’s worth doing,” says Reifschneider. “Instead of closing for that week in August to remodel, do that now.” Of course, such initiatives can still be hindered by government directives that limit non-essential work.
Reconnect. Communication matters more than ever. “We may be keeping our distance physically, but we’ve never been more social,” says Reifschneider. “We have regular Zoom happy hours and contact clients regularly.” B2B companies will have closer relationships since they sell directly to their clients, but B2C companies shouldn’t go quiet either. They need to reach out every few days, so long as they are mindful of tone and content.
Reifschneider cites a recent study by Edelman that surveyed over 12,000 people across 12 countries on brand trust in the wake of COVID-19, which finds that 71% of respondents would lose trust in a company forever if that company is seen as putting profits before people right now.
“Every enterprise should take that 71% seriously, and make sure their communications are exclusively about how they’re helping their communities, their customers and their employees cope with the situation,” says Reifschneider. “Striking a tone of generosity and support is crucial.”
Ready the relaunch. There is no reliable guidance for when any company will return to normalcy. However, Reifschneider notes this shouldn’t prevent companies from planning the steps for a reopening. Employees will need to be retrained with new procedures for interacting with customers, and in the restaurant business, there are likely to be new protocols for food prep and increased sanitation. Dining rooms and showroom floors will get dusty during the shutdown, so time needs to be allocated for a deep clean. “This also might be a great time to retrain employees in customer service, stocking shelves, or getting CPUs in line,” says Reifschneider.
However, no one should take any of these steps in a vacuum. Each needs to be tailored to the market reality facing a given enterprise. “At Chief Outsiders, we vet all assumptions, with hands-on research initiatives that capture how customers and peers are thinking and acting,” says Reifschneider. “And we do this even when the market is stable and growing, let alone during a crisis that can change everything overnight.”
So perhaps the first step in any resiliency plan is for a business to get its bearings, and understand exactly where it stands at the moment. It might be all the more important to listen before speaking, to ask, and use that feedback to gauge what to do next. The best private equity firms will already have open channels with their portfolio companies and that level of candor and sense of collaboration should be extended to all stakeholders.
In times like this, humility might be a secret weapon, provided it doesn’t stop a company from acting. Fortune may still favor the bold in times like these, but only if the bold is informed and willing to help.
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There was a time, generations ago, when buyers didn’t venture too far from their home to satisfy their basic needs. Today, most consumers don’t think twice about using a few keystrokes to get the necessities shipped from some distant warehouse to their front door.
Despite this phase shift, “buying local” remains a relevant concept and even a source of pride for communities that rally around the brick-and-mortar businesses that still dot the landscape.
So, in the face of Amazonian-sized efforts to get consumers to do otherwise, how can you, as a multi-unit CEO, provide the necessary marketing support to your local units to keep the lifeblood flowing?
Local store marketing, or LSM, though not easy, isn’t really that hard. Once you commit to a strategy, the actual motions can be exceedingly easy. Nonetheless, LSM requires patience, commitment and resources; and execution can be time-consuming and tedious. And unlike online marketing, where data flows in both directions, many LSM efforts are still measured by feet (the human kind), and not 0s and 1s.
So, how do we define LSM, and what are some key considerations to foster success?
LSM – A Definition
First, let’s consider the following examples:
• A local restaurant drops off a catering menu to your office.
• You notice that a little league baseball team is sponsored by the local hardware store.
• You encounter three dry cleaners within a mile of where you live, each with a sign that promotes their price or extra benefits.
Of these, which would you consider to be LSM? If you answered “all,” you would be correct. Whether you know it as guerilla marketing, shoe-leather marketing, neighborhood marketing or even just plain old “local marketing,” all of these fit the definition of LSM – marketing and advertising for a small business location to augment other national or regional marketing, IF the small business is part of a larger brick-and-mortar chain.
Lather, Rinse and Repeat
To be effective, LSM has to be executed every week, all the time. Sponsoring a little league team once, or replying to online reviews twice per year, or buying an ad in the local shopper twice is what we at Chief Outsiders call “Random Acts of Marketing” – those sporadic and non-strategic one-offs that do little to move the needle.
To be truly successful, LSM needs to be a fixture of every local store’s marketing plan – in the words of Vince Lombardi, “it is not a sometime thing, it is an all the time thing.” The best way to make this happen is to commit resources to it as part of your overall marketing mix. Since it typically comprises but a small percentage of your chain’s overall marketing budget, it is built for endurance – not speed – so you need to be patient with the outcome.
Site Awareness is as Important as Brand Awareness
I’ll share a true story about an experience I had when I was at Firehouse Subs. The story takes place several years ago, when online reviews weren’t yet a big thing, and mobile didn’t have the pervasive influence that it does today.
It was at a time when Firehouse Subs had about 300-400 restaurants, and we determined that, without the air cover of regional or national advertising, we had to do something to jump-start sales and get franchisees engaged.
One way we did this was by conducting “Founder’s Tours.” The co-founders, COO and many of the rest of the HQ staff went on bi-weekly road trips, known as Founder’s Tours. On one trip, we pulled up to a restaurant in central Florida and clamored out of the bus. There were 12 of us on the bus that day and when we arrived at the restaurant at around 9:30 a.m., we were given a map of neighborhoods and businesses to visit and bags filled with catering menus, courtesy cards, cookies, and chips. Of course, one person had to remain behind to be the sign waver.
That’s right – the sign waver. That’s because the two primary LRM tactics we were modeling for the franchisee were:
1. Neighborhood canvassing to get to know your neighbors
2. Sign waving to draw attention to the location
Sign waving in the rain
While I waved a large sign with a Firehouse Subs logo on it, six teams of two people each went into the trade area and visited as many other local businesses as they could in about two hours. When everyone returned to the restaurant, we debriefed.
Here’s what we learned:
• Each team covered a distance of about ¾ – 1 mile from the restaurant
• Most businesses were happy to receive the “free” goodie bag
• About 75 percent had heard of Firehouse Subs (Brand awareness, yes!)
• Over half of those visited did not know of the specific location of this restaurant
I’ll let that last bullet point sink in for a moment. Over 50 percent of the people we talked to within a mile of the restaurant had no idea they were less than a mile from the restaurant. Had this been a new location, site awareness would have been expected to be low. Unfortunately, the business had been open and operating for more than 4 years at the time of the Founder’s Tour visit.
That’s when we realized that brand awareness is one thing, and site awareness is another. Having brand awareness without site awareness is worthless.
How can a small business let potential customers in their trade area know where it is located?
Be active in the community, get to know your neighbors — and be visible.
In other words, commit to local marketing for your locations, and be found.
About the Author
Doug Reifschneider is a dynamic marketing leader with 30+ years of experience in the restaurant industry and a demonstrated history of driving growth through the creation and delivery of unique, creative brand strategies enhancing customer affinity and market position.
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Susan Knox of Corporate Connections is a tenth generation Georgian, with an exceptional reputation and network. I am so pleased to have her on the ITB Partners Team as her business is unique and her personal story is compelling. In fact, I thought you would find her story so interesting, I convinced her to sit for an interview. This is the fourth and final installment of our discussion.
Jim:“What do you recommend keeping one’s network alive and active?”
Susan: “I say to make a list of people in your network. People you know from the PTA, your CPA, your Lawyer, someone in the church, your neighbor, or your kid’s baseball coach/parents. Literally, anywhere you have relationships, make a list of them. Include people that you know who are either influencers or high-profile people who are actively networking.
“One of the biggest deals I ever got was from a dentist. I went to a new dentist and he asked me what I did. I told him that I connected companies with capital. His next patient told him that he had started a new company and that he was looking for money. The dentist made the connection and I landed a great deal. It’s because I visited him (dentist) and told him about my business. You would be amazed where new deals and new clients, or new employees can come from.”
Jim: “Absolutely. As I tell folks, Executive Search is like pure marketing, as everyone I talk with is either a potential client, a potential candidate, or a referral source to a potential client or candidate.”
Susan: “That is so true! ”
Susan went on to say that it is important to “say yes to new networking opportunities.” She said that to build your reputation as an influencer you must be visible so people will include you in their events. She mentioned that she attends seminars and summits, not so much for the value of the content, but to meet the people that attend those events.
Jim: “What is the next thing you see for Corporate Connections?”
Susan: “Okay! Great Question.
“At the moment I am overwhelmed with new clients, and I am so grateful for that. But I think I need to start conducting professionalism workshops. Because, as you said, people often don’t know what they don’t know. A lot of them grew up behind a (computer) screen and they don’t know the social graces. They don’t know how to shake someone’s hand, to look them in the eye, or how to dress. I tell people that you are the CEO of your life. You are your brand, regardless of where you are. So, you had better protect it (your brand). You must know what you are doing. “
Jim: “Yes, if you step it up, and wear a jacket you can stand out.”
Susan: “I remember a time when I represented a Wealth Management Firm. The Managing Partner asked if I would talk to one of the younger guys, a real ‘up-and-comer.’ He was a runner and wore a sports watch. The Managing Partner wanted him to wear a dress watch. Another situation was with a female who wore (gaudy) colored nail polish. I helped them learn the value of proper attire and etiquette. I tell people, ‘when you walk into a room, you notice people who are very well-dressed and put together. They just stand out.’ People are attracted to successful-looking people.”
“I say the more high-tech we go, the more ‘old school’ I get. People really appreciate a handwritten note or a phone call. I have started working very hard to have more personal connections. But you know, Jim, I’ve always been about my clients and my members. I have focused on helping my clients with their social media, but not for mine (social media). I can use social media to showcase the value of my network. Going forward I aim to be more visible on LinkedIn.”
Jim: “Thank you so much, Susan!”
Susan: “Oh, thank you! It was fun.”
Thank you for visiting our blog.
Jim Weber – Managing Partner, ITB Partners
Jim Weber – Managing Partner, ITB Partners
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
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Wendy Ellin is a Workplace Productivity Consultant, International Speaker, & Author of Enough Is Enough, Get Control of Your Stuff. Her insights into living an organized life are shared in her presentations with irreverence, humor, and a level of passion that motivates her audience to TAKE IMMEDIATE ACTION!
Wendy talks about real-life challenges that we all experience such as email overload, being on time (or not), reasonable expectations for getting things done, and much more. It is from Wendy’s 20 plus years in the corporate arena that she drew from her own successes by working smart, not hard—that inspired her to develop the tools and techniques for increasing workplace productivity and ultimately a renewed sense of peace of mind.
“It’s one thing to love what you do, and another to LOVE THE WAY YOU DO IT!” Wendy Ellin
Susan Knox of Corporate Connections is a tenth generation Georgian, with an exceptional reputation and network. I am so pleased to have her on the ITB Partners Team as her business is unique and her personal story is compelling. In fact, I thought you would find her story so interesting, I convinced her to sit for an interview. This is the third installment of our discussion.
Jim: “What is your motivation? What gets you out of bed every day?”
Susan: “Number one, I love having great people around me. When I say great people, I mean people with integrity, who are smart, and ask ‘how can I help you first.’ They aren’t takers. They check their egos at the door; men and women, who are genuinely good people. I love having that as my nucleus and I thrive on meeting new people. The capital of my company is my relationships. I think that relationship capital is under-valued currency.”
Jim: “So you wouldn’t call yourself an introvert.”
Susan: “No! I could not do what I do if I were an introvert.”
Jim: “You said you have three brothers, older, younger?”
Susan: “All are older, I am the youngest. I learned a lot from them. My dad treated me like a little princess. He also taught me to be fiercely competitive. I could outrun them, swim across the lake underwater, and not come up (for air) because I was not going to disappoint them.”
“I have a very competitive spirit. I like to win.”
Jim: “How would you describe your clients, is there a common denominator? Industry segments for example?”
Susan: “No, there isn’t. It’s really across the board. I have three companies raising capital, a very big software development company, and a marketing company. My clients also include a Law Firm, a Bank, and a CPA firm. My Network and my clients are much the same. I work with them on retainer until they feel they have gotten what they need and then flip them into the Network, my board. My clients are a feeder system for my Network. I want to make sure the members of my Network, work well together. When I started my network membership, almost two years ago, I did not want to become industry-specific and have one member per category. It is not a leads group at all. It’s totally about relationships and bringing people together that can be top of mind, where likes attract likes is the kind of group I wanted to build.”
Jim: “What was involved in creating Corporate Connections?”
Susan: “Well, I will never forget my first meeting. I invited people I knew well. I called it “An evening of introductions.’ I am still using this title today. Nobody knew what to expect, because there was nothing like it at the time. I was mixing people who should know each other. I served wine and beer and went around introducing them. One of my signatures is to have people introduce themselves (to the group). There is nothing better than knowing who is in the room with you so you can immediately pick out someone to meet. I learned early on to combine socializing with facilitated introductions, and then to follow up.”
“Through the years I’ve learned to give people the most for their time. I learned to slow down, work the room, and let people know why they need to know each other. I learned is to make a personal connection; mention that they both like to play golf, or they might be avid tennis players. Maybe their kids go to the same school or they are both Clemson Alumni. I get to know my contacts so I can say something personal about them. It takes some of the stiffness out of the room.”
“I want to know about their passions. A lot of my contacts are willing to give back their time and their money. Some want to be a mentor or to serve on a board. So, for me to know your passion is important.”
“This morning I was with six hundred women who work with children that don’t normally have access to something like Westminster. It is called Odyssey. These women all have a passion for giving underprivileged children a hand up.”
Jim: “That would be an extension on what you are doing with a philanthropic angle?”
Susan: “And, I tell everyone to figure out ‘what your passion is about and go volunteer.’ Get on a board, help with membership. Do whatever it is that you are passionate about.”
TO BE CONTINUED…
Thank you for visiting our blog.
Jim Weber – Managing Partner, ITB Partners
Jim Weber – Managing Partner, ITB Partners
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
Susan Knox of Corporate Connections and I have known each other for at least 15 years, maybe more. She is a tenth generation Georgian, born in Atlanta, with an exceptional reputation and network. Although I have attended a few of her events over the years, we have operated at the periphery of each other’s networks. For the past six months, we have connected much more frequently. We found that our business models were complimentary. After exploring the potential synergy, I became her client, and she became a member of ITB Partners. That’s a topic for another post. I am so pleased to have her on the ITB Partners Team as her business is unique and her personal story is most compelling. In fact, I thought you would find her story so interesting, I convinced her to sit for an interview. This is the second installment of our discussion.
Jim: “You said, ‘it’s in your ‘DNA,’ and that you’ve had experience hosting events. How did you use that experience to create Corporate Connections?”
Susan: “Well honestly, it happened by default. It’s great that it happened. As a matter of fact, today I ran into Marvin Cosgrove who inspired me to start my business. He was the president of the Buckhead Business Association from 1999-2000.”
“I was in the wholesale jewelry business for 15 years. I owned a company called The Regency Collection. I loved it! But I saw that things were changing, as manufacturers were closing their factories in Rhode Island. Many people don’t know that Rhode Island was the jewelry capital of the World. But the factories in China and Taiwan started knocking off jewelry companies in the States. I saw the handwriting on the wall. I had an opportunity and sold my company in 1997.
“In 1999 I was asked to join the Buckhead Business Association Board of Directors. One day I suggested that we hold a Buckhead Business Expo. Marvin said ‘Okay, I trust you implicitly.’ So, I negotiated with Phipps Plaza to hold the event. The objective was to promote the members’ businesses and to attract new members. In 1999, there weren’t many places to go and ‘plug-in,’ as networking wasn’t what it is today. During the event, I was introducing people to one another. The members told me that I was better at introducing them then they were able to do for themselves. Many said, ‘here is my business card, and here are my marketing materials. We will pay you a retainer and a percentage of the deals you help us close.’ I had eight people (at the Expo) handing me checks in April of 1999, who wanted me to represent them.”
“It was fascinating because Business Development was not a common term back then, it was either Sales or Marketing. Coming from the Jewelry Business prepared me to do this (Corporate Connections). In the jewelry business, we held marketing events. I loved the events side, selling jewelry to housewives with my mother and my grandmother. It was so much fun. So, I thought it be wonderful to do what I love and create a high-end relationship business.”
“Over the years, people have asked me, ‘how do you monetize connecting people?’ My significant other said, ‘you picked the hardest thing ever to get paid for.’ The difference is, I am very direct and intentional, very proactive, and not casual. It’s my business model. It’s what I do every day. I really feel lucky to be where I am, because I have pounded the pavement, paid my dues and sat on boards. I have volunteered, helped fund-raise for non-profits, held events in my home, and have done many others for people who want to raise money. I think I am in the best place I can be in my life right now.”
Jim: “So, I am familiar with your Board, from which you receive an annual membership fee.”
Susan:“That’s called the Network. Those are people I want to be a part of my business so that I can look out for you all; knowing that you are my go-to people for new connections and to make sure that you all know each other, my inner circle. ”
Jim: “Are you still in the business of helping people who come to you looking for introductions?”
Susan: “Yes. I work on a monthly retainer (with those people) and there are certain deliverables that go with what I do. But the basics are the same. I publish a new client announcement to my network showcasing their businesses. It is something I plan to do for all my members. It is great exposure for you all as you are hand-picked, subject matter experts at the top of your game.”
“My clients are people who say, ‘Susan I really need serious business development efforts behind my brand. I’ve got to get plugged-in.’ They may be starting a new company and need help building their business, or they may be new to Atlanta and have been referred to me. They hire me for a couple of months, and I will put them on the map, providing direct access to people they need to know. As you know, they could spend two years, having coffee (meetings), meeting people one by one. Or, they can hire me, and I will plug them directly into the people they need to know, immediately.
TO BE CONTINUED…
Thank you for visiting our blog.
Jim Weber – Managing Partner, ITB Partners
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Susan and I scheduled a meeting at a popular coffee shop in Roswell Georgia. I like to be punctual, so I arrived five minutes early to order a cop of coffee, find a table and prepare for our visit. As I entered the coffee shop, I immediately saw her, sitting at a table, waiting for me. Of course. That is Susan Knox.
Susan Knox of Corporate Connections and I have known each other for at least 15 years, maybe more. She is a tenth generation Georgian, born in Atlanta, with an exceptional reputation and network. Although I have attended a few of her events over the years, we have operated at the periphery of each other’s networks. For the past six months, we have connected much more frequently. We found that our business models were complimentary. After exploring the potential synergy, I became her client, and she became a member of ITB Partners. That’s a topic for another post. I am so pleased to have her on the ITB Partners Team as her business is unique and her personal story is most compelling. In fact, I thought you would find her story so interesting, I convinced her to sit for an interview.
Jim: “Susan, thank you for making time to meet me today. To begin our conversation, could you tell me about Corporate Connections.”
Susan: “I am a Business Accelerator I help generate revenue for companies and executives by providing high-level corporate introductions. I also connect companies with capital. My tag line is, ‘it’s not the people you know, it’s the people who know you.’
” I believe My Mission to connect executives and to help fill companies and individuals’ pipelines with prospects and influencers. And the reason I say prospects and influencers is because there are a lot of people out there that are doing business who need to know people, they can do business with. They also need to know people who are very well connected. I have learned by doing this since 1999, that not only do I need to introduce my clients to people they can actually do business with but to find other Susan Knox who can help fill their Rolladex, growing their relationships exponentially. ”
Jim: ” So you not only help them with their business development, you help them build their overall Networks.”
Susan: “Totally. I have had several conversations recently with people who say; ‘Susan if I had direct access to the people I am trying to sell to, I could win so many more contracts and get so much more business. But I am going up against three or four other companies.’ So, a lot of people say, ‘if I could hire you, you could take me into the company directly at a level I need to be.’ The instances of me closing their business (contracts) are far greater.”
Jim: “You are a 10th Generation Georgian, having lived here your whole life; is this background responsible for the creation of Corporate Connections?”
Susan: “Yes! So, I think since I was little, I was groomed to do this. I grew up in a family with three older brothers, very southern, hosting events, becoming a gracious host. I always loved combining what comes naturally and what I enjoy doing, with something people want.I mean, that is absolutely so true! I think I have been groomed to do what I am doing today pretty much since I was little. Coming from Atlanta and having deep roots here, certainly helped.”
Jim: “Are your services appropriate to people and businesses planning to move to Atlanta?”
Susan: “It’s super valuable, but I haven’t really leveraged that. I could certainly go to companies and say ‘if you are bringing people into Atlanta, I can help them with their transition. I could tell them about private schools, about country clubs, different areas of town, and that kind of thing. But every day when I wake up, I think, ‘I have a network that I must be helping.’ My focus is 100% on connecting them with people they need to know”
Jim: “Corporate Connections is Atlanta-based, but I know you have clients in Dallas, Texas, and Memphis, Tennessee. What other clients do you have outside the State of Georgia?’
Susan: “I have clients in San Antonio, and a client out of New York, a Private Equity firm. But you know, I have relationships all over the country. I’ve met these people over the years, and those connections have connected me to potential clients that are trying to raise capital or that have an office in Atlanta. What has been highly effective is a connection in Houston who has a Healthcare Think Tank. She has sent me six clients in the past few months. It’s amazing the number of Texas Companies that want to do business in Georgia, and Georgia Companies that want to gain work in Texas. So, we have collaborated a whole lot.”
Jim: “Do you have clients in other Georgia Cities?”
Susan: “Well, I have clients in Savannah, Macon, South Georgia, but the preponderance of my clients in Atlanta and the outlying areas.”
TO BE CONTINUED…
Thank you for visiting our blog.
Jim Weber – Managing Partner, ITB Partners
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
Breakfast meetings can be a wake-up call when the attendees are experienced and masterful at their crafts. And when Jim Weber of ITB Partners presented his perspective on selling consulting services last week, even the most experienced among us sat up and took notice. (This post combines Jim Weber’s presentation, and with his approval, some framing with my own perspective.)
Anyone who is a good consultant wants to do a good job, and differentiate their services for their prospects and clients… that’s natural. Sometimes, however, we can miss the point — which is making the connection to our client, and understanding their world fully, through their eyes.
We sometimes miss the subtext of the conversation, which may be about the client’s unstated needs. So good consultants must be connected to their clients. They must value the client’s interests. And the context of selling consulting services must be reframed to focus on the client’s interests.
There’s also a bit of healthy schizophrenia involved — while you must understand the client’s need, you must also ensure that your own consultant’s assessment adds up.
Here are some takeaways:
Inside Your Prospects Head
At just about any company, the person hiring you will want to know two essential questions — “Do You Understand My Problem?” and “Will You Make Me Look Good?” If you can’t get past these questions, all the great work you might do… might not happen. Other key questions will likely include “Can You Work Within Our Culture?” While the culture may be cool, calm, and collected…or mad as a March hare, most clients expect No Drama.
You Are In Front of Viable Prospect
A key step in developing the plan is making sure there can be a plan. Is the prospect qualified? Are they just fishing around, or do they have a defined need? Are they looking to you to define this need? Do they have a budget available to pay for the project?
To understand and frame your client’s expectations you can ask: “What’s important around here?” This will help you determine if they are looking for a certain type of program response, or profitability, other KPIs or “soft” goals.
Sizing Up The Project And Expectations
Asking the right questions here may make the difference. You may ask “What have you done” in regard to the project, and this will offer insights into the client’s approach, plus success or failure at that endeavor.
And you will want to know “how” they executed the project — “How did you execute that?” will also tell a lot. The consultant can check out expectations by asking a question such as “If we found new ways of thinking through this issue, would you be open to that?”
Your Goal – Close The Deal!
When discerning the client’s needs, and their framing of it, you’ll want to Validate The Client’s Diagnosis. This step is key for producing later success.
You’ll also want to understand the company culture, and how your work and style fits into it. Then, essentially, you will be validating your fit for the work.
The Presumptive Close
I presume there are all kinds of “presumptive close” styles, but part of the subtext of the selling conversation will be to continue building the relationship. You’ll want to demonstrate what it’s like to work with you, and your Closing Strategy conversations are the beginning of your work.
How To Scare Off Your Prospect
Sometimes we can scare off the prospect by identifying all their landmines. And we suggest solutions. I take this one personally, I do it often — my rationale, likely yours, too — is to help the client, direct the conversation, and to provide value even in that initial selling process.
While those insights might be correct, the client just wanted to solve a particular problem. Other times, in the spirit of being a hero and showing how much we know, we can come up with a premature diagnosis – which is not fully informed, and off-target. We can also be too surgical in our technical techniques and conversation — even if it’s right, it just doesn’t build rapport.
A Successful Sales Close
While a consultant needs to map the terrain and understand where the client is at if all the questions asked to serve the consultant… then you might as well hire yourself. Jim reports that some consultants were “dying” when they focused on the mechanics of their job. But-but-but when they switched to issues that were important to the prospect… they arose like Pegasus. That’s a way better end result!
Another interesting bit of perspective from the meeting and discussion, regarding agenda and expectations, was the insight to “assume the worst going in” to a meeting. That doesn’t mean being a pessimist, it means that we live in a fast-paced world, and everyone may not be prepared for the meeting, or you might not expect the unexpected — you may need to guide the agenda and set expectations.
Jim’s presentation had us focus on being connected. Valuing the prospect’s interests. Playing their role. Not just understanding what they say they want, and selling the value of your services… but absolutely ensuring we meet their interests. Sounds good to me!
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Would you like to see the narrated .ppt presentation? Here’s the link, as Jim Weber presents Selling Consulting Services: https://lnkd.in/eXPbePR
Joel Alpert of MarketPower is a branding and marketing consultant who has developed branding, strategic thinking, direct marketing and more, for Fortune 500… SMB… and one person consultancies, in just about every conceivable category of business.
I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.
Your feedback helps me continue to publish articles that you want to read. Your input is very important to me so; please leave a comment.
We humans and “E”cosystems (Es) must unite as WeE to preserve and foster the ability to joyfully experience a natural and healthy life. “Es” sustain We with natural air, water, soil, and healthy food, but “Es” are dying from human poisons/pollution and intentional “T”yrant taking. WeE must unite and build meaningful WeE experidigm group rights to ensure WeE ability to survive and pursue healthy experiences. Learn how to create lasting WeE experidigm group rights. Unite and joyfully WeE experidigm together. Live healthy and experience Amness joy. Use Part 4 as a Field Guide to help WeE and “E” successfully survive and experidigm together.
When discerning the client’s needs, and their framing of it, you’ll want to Validate The Client’s Diagnosis. This step is key for producing later success.