Well, the obvious answer is so that you know how much to ask for it when you are ready to sell.
But what about today? Do you know what it is worth right now? When I ask business owners about their business value, I often get an answer that goes something like this: “Oh I don’t know, I have at least a few years to go before I am ready to sell. So, why should I care about that now.”
Having an exit plan is critical. With your advisors in place, the next step is to know what your business is worth today.

• What if someone approached you today with an offer to buy your business? Would you know if it was a fair offer? (And don’t say you wouldn’t sell! If that check was big enough…)
• What if you have to sell before you are “ready”? Accidents happen, health issues happen, the economy has its ups and downs.
• If you have a target value in mind, how do you know if you are on track to achieving that business value for your exit? Understanding your value today can serve as a benchmark to track growth toward your target exit value…and signal a problem if you are not growing as you need to for an exit when you want to leave.

The Bottom Line
Know your business value! Get a simple valuation done and develop a game plan with specific targets and timelines. Implement each step in the plan and monitor results at least monthly to ensure you are on track. Update the valuation annually to make sure you are ready when the time and money are right for YOU!

It isn’t easy managing human resources in the new normal!

In the past year, I’ve been involved in consulting engagements to help small to midsize companies improve their team building efforts.  These folks are finding it difficult to attract talent, especially as the market has tightened.  They need help, but they’re reluctant to engage professional help.

In this connection, I had an interesting discussion with a senior executive for a major financial services company located in the northern suburbs of Atlanta. He is having difficulty attracting new agents and keeping existing employees engaged. I listened to his frustrations for ninety minutes.  What I found most interesting was not what he said, but what he didn’t say. He did not speak of a recruiting strategy using social media.  As we were closing our discussion, I suggested that his company would be well served by treating employees and recruits as customers. His feedback to that comment was entirely nonverbal, a blank stare indicating total confusion. If I was to draw a cartoon image of the encounter the caption over his head would’ve read “tilt.” He failed to make the connection.

Major companies have the resources to support their recruiting program and to understand the needs of their labor force. They actively manage their culture and invest in tools to achieve their recruiting and selection goals. They monitor the attitudes of their employees and respond to their needs. They treat their employees like customers.

I am reminded of a former employer before I started my recruiting business. It was a major consumer products company that placed a high value on manpower planning. In many respects, they set the standard for creating a highly productive, engaged workforce. One year they did a climate survey of the corporate office staff which generated some interesting results. The employees complained that they worked so many hours that they had little time for mundane personal tasks like banking or Dry Cleaning. This company, being highly responsive to the needs of their internal customers remodeled the corporate office adding a branch bank and laundry service. Clearly, their heart was in the right place, even if they missed the point of the feedback. The employees wanted their company to dial back the workload so they could choose how to improve their quality of life.  Now I must admit that this is third-hand information so it could be erroneous, however, based on my time working for this company, this story rings true.   I am confident that their response today is more on target.

Smaller companies have a more difficult time with recruiting, selection, onboarding,  and retention. They’re focused on client acquisition, but don’t quite understand how to maintain a highly productive workforce while minimizing turnover.  Most have had little training in the fundamentals of interviewing or making effective hiring decisions.

Much of the labor pool is composed of millennials who Baby-Boomers find difficult to understand. They have a distinct set of values and expectations from employment. They must be recruited and managed differently. Social media can be a very powerful  tool in this regard.

Many mid-caps are out of phase with the labor market in the new normal. They may be making a heroic effort toward consumer outreach, but they are old-school in the way they recruit new employees. In fact, many don’t understand the new employment dynamic.  They are using outdated strategies that just don’t work.

Most companies are doing well with their digital marketing efforts to attract new customers. To be competitive at talent acquisition they must employ the same strategies.  They should be developing communities of prospective employees and keep them interested in the opportunity for employment. The goal is to generate a continuous flow of job seekers, minimizing the need for outside recruiters. To support this strategy, training is recommended to become better interviewers and to improve candidate selection decisions.  To minimize turnover and to keep employees engaged, customer loyalty programs should be developed for employees. 

Treat job seekers as customers for successful talent acquisition in The New Normal.

Thank you for visiting my blog.  I hope you enjoyed my point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read. Your input is important to me so; please leave a comment.

Jim Weber, President
New Century Dynamics Executive Search
JimWeber@NewCenturyDynamics.com
Author of: Fighting Alligators: Job Search Strategy For The New Normal

Current Assignments
1. COO- Atlanta-based Casual Dining Restaurant Company – New
2. Controller – Atlanta-based Consumer Products – Digital Company – New
3. Director of Biz Dev, Atlanta-based B2B Professional Services Company:    Completed
4. Payroll-Benefits Manager, Atlanta-based Retail Company:  Complete
5. Senior Accounting Manager – Atlanta-based Manufacturer. Complete
6. Controller – Atlanta-based Restaurant Company: New
7. Outplacement Assignment – Atlanta-based Manufacturer:  New

New Century Dynamics is pleased to announce a new search assignment for a Financial Controller.  The Client is an Atlanta-based, CPG-digital company.
This position reports directly to the President and CEO and has responsibility for overseeing the Human Resources functions.

This position is part of the company’s leadership team.  It is responsible for interfacing with financial systems to ensure that financial and operational data are available in a meaningful format to support timely decisions. The function’s strategic component centers around developing new ideas, systems, and technology, while analyzing and improving on old ones.  Areas of primary concern include inventory and supply chain, relationships with professional and financial services providers, and providing leadership.

Position Requirements:
Must have a minimum of 10 years of strong operational experience: ideally has worked in a senior management role for two years in a small business or startup. Experience working for a consumer product or E commerce company is strongly preferred.
Demonstrated experience in financial planning and analysis with previous experience overseeing human resources, information technology, and legal.
Skills should include organizational development, personnel management, budget and resource development, and strategic planning.

For more information and your referrals contact me at:

James E. Weber, President

NEW CENTURY DYNAMICS EXECUTIVE SEARCH

Experts in the Confidential Search!

770-649-7051

JimWeber@newcenturydynamics.com

www.newcenturydynamics.com

Blog:  FIGHTING ALLIGATORS

Last week I listened to a social media marketing webinar.  Recognizing the difficulty of selling for many, the presenter said, “make it easy for people to buy from you.”  A very subtle but interesting twist of thinking.  Military tacticians might call this a flanking maneuver.  In other words, don’t approach your prospects where their defenses are the strongest.   Contact them through their trusted associates and friends who know your work.  Deploy the power of your network.

Your network may be your most valuable business development asset. To be effective, they must understand your strategy and capabilities.  They must know what you are trying to accomplish and how to help you.  You must keep them informed through periodic updates.

When I started my business, internet marketing was in its infancy.  I began using email blasts to keep my network up to date on my work.  My outreach reminded people that I was landing new contracts and that I was successfully completing my work.  I would even profile exceptional candidates.  It was an excellent way to generate interest and new business.   I was pleased to learn that my emails had been forwarded three or more times, expanding my audience.  Talk about the power of networking!  To better manage my email marking program, I eventually migrated over to Constant Contact and Mail Chimp.  These tools help me maintain top-of-mind awareness so that when the need arises my clients and prospects know to call me.

You must work to build your network continually.  If your network isn’t growing, it is probably shrinking.  Become active, making new contacts.  Give them a reason to follow you.  I use ‘call to action’ buttons on my website, email signature line, and social media accounts, inviting people to join my email list.

Put your clients on your team and encourage them to support your business development efforts. If they are agreeable, identify them alongside your completed contracts.  This is the time-tested “Band Wagon Strategy.”   I have a friend who refuses to consider this technique.  He considers it to be unethical.  Unfortunately, his business suffers frequent famines, from this failure.   When you complete an assignment successfully, ask the client for a reference and referrals.  This is an effective way to leverage your relationship.

Most freelancers I know use LinkedIn, an excellent networking tool.  Make sure your LinkedIn profile is complete and fully describes your services.   This simple point is often neglected, which works against one’s goals.  Spend the extra money for a paid subscription.  The added benefits are worth the expense, especially the ease of direct contact with prospects, and the SEO feature.  When I perform a Google search of my name or brand name, my LinkedIn page is listed before my website.  This feature makes it easier for people to find me.  Generate more exposure and contacts by participating in LinkedIn groups that match your interests.  Another small but often overlooked technique is to place a link to your LinkedIn page in all of your correspondence, usually in the signature section.  Simple, right?

LinkedIn provides your clients the ability to give you a recommendation.  I like to place their quotes on my website as well.  Make it easy for them by writing your reference. They can edit to their liking so you can cut and paste into your LinkedIn page.

If you want to step it up a notch, start a blog and promote it to your network.  My blog is based on my experiences.  I like to reach out to contacts and prospects to get their thoughts on my projects, then quote them on my blog.  This is a great twist on the Cold Call.   In fact, it is a non-threatening sales call where the prospect is happy to talk with you.  Admittedly, this takes a little more time but is manageable if spread over a few days.  My blog posts become job search reference material for my candidates.
You have a vast array of tools to use, including Facebook, Twitter, and blogging to promote your business.  They are low-cost ways to communicate the benefits of your brand.  For a success, make time to put them into effect.  Help your network help you!

Thank you for visiting my blog.  I hope you enjoyed my point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read. Your input is important to me so; please leave a comment.

Jim Weber, President
New Century Dynamics Executive Search
JimWeber@NewCenturyDynamics.com
Author of: Fighting Alligators: Job Search Strategy For The New Normal

Current Assignments
1. COO- Atlanta-based Casual Dining Restaurant Company – New
2. Director of Business Dev, Atlanta-based B2B Professional Services Company: Complete
3. Payroll-Benefits Manager, Atlanta-based Retail Company:  Complete
4. Senior Accounting Manager – Atlanta-based Manufacturer. Complete
5. Controller – Atlanta-based Restaurant Company: New
6. Outplacement Assignment – Atlanta-based Manufacturer:  New

It is gratifying to receive positive feedback for one of my posts, especially if it is a personal request for a discussion.  Actually, I received inquiries from two freelancers who had read last week’s post regarding my recruiting efforts for In The Black Partners.  They wanted to know if our program would fit their needs.  I was pleased to learn that I had made an impression on these folks and we scheduled a time to talk.
  
I was interested in learning how they promoted their business.  What were they doing to overcome the “feast or famine cycle?”  Were they making a seamless transition from one project to the next?  This question is important to me as our value proposition addresses this issue.  I learned that they need help promoting their businesses.  They are mostly focused on word-of-mouth marketing and networking.  None of them talked about any digital marketing efforts.

Many freelancers rely on word-of-mouth (WOM) marketing.  I am a firm believer in WOM as it is a powerful way to build a business.  I endorse it completely.  However, word-of-mouth marketing is too passive to be an exclusive promotional strategy.  It is based on the hope that clients will say good things about you.  As the saying goes, “hope is not a strategy.”  Even WOM promotion must be managed proactively.

If you have made it to the point where you are ready to become a freelancer you probably have a well-established network.  This is your principle asset.  The goal is to turn those relationships into recurring revenue.  The challenge is maintaining top-of-mind awareness for your brand.  By managing your network you can create a Business Development machine.  However important, this can be a time-consuming endeavor for free agents.

Time is the freelancer’s nemesis.  If they focus 100% on their current projects there is no time left to prospect for new business.  When you aren’t selling you aren’t generating revenue. The first step in breaking the cycle is to schedule time to pitch your business.  Making a commitment to spend one day a week promoting one’s business is an admirable goal. But, it is a goal that is very difficult to achieve.  Most freelancers will agree.  

Developing the skills to develop and execute a digital marketing strategy is also time-consuming.  In fact, one could easily question the rationale for developing these skills unless one’s practice is related to marketing and public relations.  It is generally better to focus your efforts on your strengths and employ outsourced solutions to compensate for your weaker areas.  This is a sensible decision if funds are available.

Executive search is as close to pure marketing as I have seen.  There may be better examples, like direct mail marketing or network marketing but few other businesses seem to come close.   Whomever I talk with is a prospective client, a prospective candidate, a referral source, or all of the above. Everyone!  My work is all about talking to people, so every point of contact is brand building and selling in one form or another.  Even so, in addition to networking, I employ a fairly comprehensive digital marketing strategy.
    
As mentioned in my last post, helping freelancers break the feast or famine cycle is part of our mission.  Now, more than any other time in history, we have powerful tools to promote your business.  Email marketing, social media marketing; blogging; and webinars, for example, have been game changers.   However, it is still difficult for a single freelancer to find the time and resources to network, and to execute a digital marketing strategy.

Let’s face it, selling isn’t easy.   For many freelancers, it’s dreaded; especially dealing with rejection, a normal part of the process.  Rejection can be painful, and we humans tend to avoid pain.  So, we devote less time to selling.  Cold calling is the worst.  Forget about it!  But, we must sell or face the famine!  To become a successful freelancer you must leverage your time and financial resources.  The best way to accomplish this is to become affiliated with a larger group of free agents.  We recommend an association with an organized group of freelancers working together as a brand.

This week’s focus has been on building our consulting division, In The Black Partners.   I announced the addition of a new consultant, a CFO level professional with experience as a freelancer. I scheduled two meetings to talk with potential freelancers interested in joining our group. I had lunch with a client to tell her about our program and capabilities. I scheduled a smoker for next week to get our group together for some fellowship.  And, I added a virtual assistant to help our team, and promote her business.

In 2001 I read Daniel Pink’s book, Free Agent Nation: The Future of Working for Yourself.  That publication was timely as I had recently begun my career as a free agent, focused on Executive Search. Mr. Pink was spot on predicting the growth of freelancing, as this trend has continued unabated.  By 2020, Freelancers are expected to account for 40% of the workforce.  His thesis validated the decision to start my business. 

Much has been written about millennials who have chosen freelancing as a career or to augment their incomes. Many of these people perform SEO writing and graphics design to aid businesses in their digital marketing efforts. Others are engaged in developing Apps, and of course, a large component, are Uber drivers.  To support this trend, on-line services, like Upwork.com and Fiverr.com offer platforms to connect freelancers with customers.

By 2006 some of my clients began asking for help with significant issues which could be resolved in a short time frame.  As their needs did not require full-time equivalents, I placed consultants or freelance project managers.  I recognized the value of free agents at that point, but didn’t see it as a trend that would reshape my practice.  In fact, my business was in high gear.  However, I knew the demand for free agents was accelerating.

Finally, in 2014 I joined a group of freelancers to capitalize on this opportunity. We branded ourselves as InThe Black Partners, drafted a business charter, created a logo, and built a website with email capabilities.  Our strategy is to help small, emerging companies and established mid-cap brands, resolve their strategic issues. 

It wasn’t long before we found ourselves in the classic time management trap.  We were so busy that we couldn’t focus on building our team. This year I set a goal to recruit more consultants.  We are looking for Baby Boomers who find it difficult reconnecting with the market; executives with corporate experience who want to make a contribution.  These folks enable us to fulfill our mission.

The fundamental problem for most freelancers is devoting time for business development while managing their current projects. It is often called “the feast or famine cycle” as new projects aren’t generated seamlessly to replace completed projects. Most people are good at performing the work they are hired to do, however, business development isn’t a strong suit. We provide an umbrella for freelancers, working under a brand to defeat the “feast or famine cycle.”

Another issue faced by freelancers is the ability to leverage time to expand their revenue potential.  One of my colleagues, I call him “Old School,” often complains that he cannot take on new work because he has exhausted his available time.  I remind him to develop someone to take over his lower value-added tasks or subcontract some of his work.  He would retain responsibility for quality control while making better use of his time.   Working with a group of consultants helps build our revenue beyond that which they could achieve on our own.

Eight years is a long time to maintain a relationship with a client, especially if they haven’t had a need for your services.  It would seem that the risk of losing that client would be high.  As I came to learn this week, that assumption isn’t necessarily true.

I am the Business Manager for a Woman-owned remodeling business that specializes in Kitchens and Baths.  This weekend my client and I celebrated her latest assignment over a glass of wine.  Her client is a couple she worked with in 2008.  At that time this family had considered their options to provide a more livable home for their growing family.   They had evaluated the cost of building or buying a new home, vis-a-vis remodeling their existing home.   As their home is in a good neighborhood they could afford to invest in upgrades, which they viewed as a better financial decision at the time.

This wasn’t a major project, but it did present some challenges.  The Kitchen had a simple layout with space constraints.  They wanted an Island but did not have enough space.  There was a problem with the proximity of junction boxes to the Secretary desk.   My client worked through these issues to the satisfaction of her client.  In fact, she found a solution to the space constraints by putting the island on casters so that it could be moved out of the way when necessary.

Today, eight years later, this couple is in a better financial position and the real estate market has increased the value of their 20-year old home, a Georgian Colonial.  Now they can build their dream home and want my client to design the kitchen and baths, and help them acquire cabinets and appliances.  They also want her to help stage their existing home when they put it on the market. This is a big project as the new home will be about twice the size of their current abode.

This wasn’t the first time my client has been called back to take on bigger projects for past customers.   I know the power of referrals and repeat business but I was curious as to what set my client apart in this highly competitive market.  I assumed that she had met her client’s expectations and established rapport and trust.   But, what was it that motivated them to call her, eight years later?  So I asked my client “what did you do for this family that made them want to hire you again?”  She responded by breaking the project down into three major components.  She said that she kept the project on time and within their budget; she helped them make timely decisions; and she helped them save time, so as to be more efficient.  She went on to say that she advised the client about problems they may encounter down the road.  In most cases, her predictions were accurate.   I don’t doubt her project management skills, but I found it a bit amusing that she did not mention another very important point.

Eight years is a long time in “The New Normal.”  Relationships wax and wane. Many companies in the construction trades failed and went out of business.  My client had to scale back her business. The fact that she received a follow-on call from these folks is remarkable.  But, my client had some help. I have been working with her to maintain and build on her relationships, employing an email marketing strategy.  This effort was not that difficult.  We established a Mail Chimp account and imported her mailing list.  After that, it was just a matter of developing interesting posts to share with her network.   Periodically she has communicated with her contacts keeping them updated on her activities and projects.  Former and prospective clients know that she is still helping homeowners with their remodeling needs.  By staying front and center with these folks, she has maintained these relationships, generating calls even after eight years time.

We live in a fast-paced, rapidly changing world.  Businesses are challenged to retain existing customers while closing new prospects.  Fortunately, we have tools to keep our networks alive and healthy.  Email marketing platforms like Mail Chimp and Constant Contact are viable solutions.  Starting a blog is another useful strategy.  These services are easy to use and relatively inexpensive, a real force multiplier.  Whether you are working to grow a business or manage your career, maintaining a healthy network is fundamental to success.  Using social media and other digital solutions is a viable solution for most.