So, You Want to Go Big Time? – Know Your Customer!

Before making any significant investment, competent business managers thoroughly analyze the opportunity.  They will perform a financial analysis to justify the investment.  The typical analytical model employed is a discounted cash flow analysis.  The two major components of this methodology are the upfront investment and the ongoing cash flow from operations.  The initial investment is straightforward.  It includes the outlay for land, building, furniture, fixtures, and other startup costs to be capitalized.  A cash flow analysis employs the typical expenses incurred in your existing outlets.  The cost of Goods Sold and Labor vary with sales.  Most other expenses are fixed, at least on an annual basis.

Business activity is reflected in revenue.  Revenue is the critical component of cash flow from operations. The business owner must determine the revenue required to achieve the target Return on Investment.   The revenue target is the product of the number of transactions and your average transaction value.  The average transaction value is revenue divided by the number of transactions.  You must know your customer’s behavior to make that forecast.  You must know who they are and why they visit your establishment.  You must know how often they trade with you and how much they spend.  You must know their demographics, i.e., their age and income level.  You must know as much as you can about your customers.  Detailed customer information will help you build a revenue model to complete the cash flow expectation.

Early in my career, I was the Director of Planning and analysis for the Retail Group of a Fortune 500 Conglomerate.  I spent most of my time evaluating investment proposals for prospective new stores.  Later in my career, I became adept at prioritizing markets for expansion.  Every market, (think SMSA) is a collection of trade areas (think neighborhoods).  You determine the viability of a market by researching its trade areas.   Understanding the trade areas means understanding their demographics. The prioritization of potential trade areas is based on the performance of existing outlets in their trade areas.

Once you have established the revenue required to achieve your target ROI you must determine if it is reasonable.  The business owner can confidently move forward if the revenue estimate is reasonable.  If the revenue cannot be justified, further consideration is required.  The data from one point of distribution is not enough.  One needs three to five locations or more to generate reliable data.

How does one validate the revenue required to make an investment work?  Forecasting the exact revenue amount is not realistic, however, one can determine a reasonable range.  One obvious metric is to compare an existing location to the site under consideration.  The comparable location should match the size of the trade area, accessibility to prospective customers, the number of competitors, and the number of prospective customers with the ideal demographic profile, etc.  The revenue generated by the comparable existing location suggests the potential for the site under consideration.  There are other ways to validate the targeted revenue, but this example is instructive.

What do you need to know about your customers?

    • Who are they?  Socio-economic profile
    • Where are they coming from, home, work, other
    • How far do they travel? Time/distance
    • How often do they trade with you?
    • How much do they spend?
    • Age
    • Household income?

The entrepreneur must assemble the customer information required to complete their analysis.  There are many sources to consider data owned by the entrepreneur.  Credit Card vendors can supply some of the data, and some may be acquired by a third-party researcher at a cost.

Begin by collecting your customers’ data from your internal records.  Internal records reveal average transaction value (check average), activity by day, daypart, and month.  Credit card companies can provide aggregated information about consumer demographics and residence.  Third-party marketing researchers can help determine the boundaries of your trade areas.  They do this by plotting the customer’s home and work address.  The point is to know enough to forecast the revenue potential from prospective trade areas.

Finding customer data

    • Customer Surveys
    • Data shared by credit card and other 3rd party vendors
    • Size of trade area by home/workplace, map their address
    • Beware of destination venues for projections

 

SUMMARY AND CONCLUSION

The successful entrepreneur knows his customers.  He continually works to understand their evolving wants and needs. This is fundamental to running a successful business.  Continued success for any size business requires customer knowledge.  This knowledge helps the business owner retain their customers.  New products, services, and programs are based on customer insights. Without a customer insights program, the business owner is on shaky ground.  Without solid customer data, significant growth of the business is not realistic.

Thank you for visiting our blog.

 

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is important to me, so please leave a comment.

Scaling Smart: Innovative Strategies for Managing Rapid Business Growth

Image via Pexels

Navigating the complexities of rapid business growth requires strategic foresight and adaptability. As a business owner, it’s vital to recognize and address the unique challenges that accompany your company’s expansion. Implementing proactive measures can greatly ease the transition as your business scales. This guide from ITB Partners delves into essential strategies designed to help you manage growth effectively, ensuring you harness every opportunity for success.

Implement Automation to Maximize Efficiency

As your business grows, maximizing efficiency is key. Automating routine tasks allows your team to focus on core operations, reducing human error and increasing efficiency. Streamline your workflows by identifying and removing bottlenecks to enhance productivity without compromising your unique customer service. This approach keeps your operations agile, and ready to scale up to meet growing demand seamlessly.

Refine Financial Forecasts for Long-Term Viability

The growth phase increases revenue but also escalates expenses, necessitating updated financial forecasts and budgets. Regular adjustments to your financial plans help accommodate costs associated with expansion, such as marketing and staffing. Budgeting wisely mitigates cash flow issues arising from rapid growth, ensuring financial stability. This strategic financial oversight supports sustainable expansion by facilitating informed investment decisions.

Evaluate Infrastructure and Team Capacity for Scalability

Ensure your infrastructure and resources keep pace with increasing demands to maintain quality and customer satisfaction. Assess the adequacy of your physical and technological resources, and consider expanding your team through hiring or outsourcing to prevent burnout. A well-supported team and robust infrastructure are critical in scaling effectively without compromising service quality or employee satisfaction. Investing in training and development can sustain team morale and productivity, which mitigates the stress of growth.

Create a Growth-Focused Marketing Strategy

Adapting your marketing strategy is vital as you scale, requiring a plan that reaches a broader audience and supports long-term growth. Diversify your marketing efforts to capture new market segments and retain existing customers. Utilizing various channels, such as paid ads and partnerships, enhances brand visibility and bolsters customer loyalty. A dynamic, growth-oriented marketing strategy not only attracts new customers but also strengthens the foundation for continued success.

Pursue an Online Business Degree

Pursuing a business bachelor’s degree online enhances your business acumen, enabling you to master key concepts in accounting, strategy, and management. This education equips you with crucial skills, ensuring you’re prepared to tackle complex business environments. Online programs offer the flexibility to maintain full-time employment while progressively applying what you learn directly to your business challenges. By earning this degree, you gain the insights necessary to lead and sustain business growth.

Adopt Scalable Technology Solutions for Future Growth

Incorporating scalable technology solutions prepares your business for future expansion by aligning with increasing demands. These technologies ensure that your business systems grow with your customer base, supporting larger transaction volumes and efficient workflow management. Scalable solutions provide crucial analytics, enabling data-driven decisions that anticipate and meet future needs. Investing in such technologies ensures your business remains adaptable and competitive as it grows.

Optimize Supply Chain Management to Meet Demand

A robust supply chain is essential to support growth and maintain service quality. Strengthening supplier relationships and ensuring they can meet increased demands prevents bottlenecks and maintains product quality. Diversifying your suppliers and establishing backup sources mitigates risks associated with supplier limitations. By optimizing your supply chain, you ensure reliability and consistency, crucial for enhancing customer satisfaction and maintaining your brand’s reputation.

 

Managing rapid business growth combines strategic expertise with a deep understanding of your business’s core needs. For business owners, the key to sustained success is maintaining quality while scaling operations. Embracing change and preparing for the challenges of expansion will enable you to navigate growth phases confidently and efficiently. Ultimately, it’s about crafting a resilient business model supporting your immediate goals and aspirations, ensuring lasting stability and success.

For independent solutions to your organization’s challenges, contact ITB Partners Today!

Thank you for visiting our blog.

 

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our perspective and would like to receive regular posts directly in your email inbox. To this end, please put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.