Jim Weber, President of New Century Dynamics Executive Search, has landed a new assignment to find a COO for an Ohio-based full-service restaurant company. Your interest and referrals are appreciated.

COO Job Description

The Chief Operating Officer (COO) is responsible for the successful operations of the Company’s retail outlets. This leader is accountable for developing systems, processes, and procedures to ensure the financial success of the brands. The Chief Operating Officer will own all operational aspects of the business to support the brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will model and support the values of the Company’s Culture and foster innovative thinking to manage, develop, and grow the enterprise. The ideal candidate will be instrumental in developing a high-performance culture built on respect, trust, accountability, and integrity.

 

RESPONSIBILITIES

OPERATIONS

• • Champion operational excellence and adherence to brand standards.
  • Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
  • Develop systems, processes, and procedures to support the staff’s ability to deliver consistently high operational excellence.
  • Identify operational gaps and continuously improve related systems and controls.
  • Provide input on strategy and brand marketing direction in partnership with other leadership team members.
  • Manage brand performance metrics via improved reporting, information flow, management, and business process improvement.
  • Manage the creation and rollout of the brand dashboard at all levels of the organization.
  • Develop and maintain an innovative, best-in-class food & beverage program that provides guests with the best product experiences.
  • Oversee and drive the development of new locations for rapidly growing brands; support brand expansion, including new market pre-launch activities.

 

VISION, STRATEGY AND LEADERSHIP

• • Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
  • Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
  • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.

 TEAM DEVELOPMENT

• • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to foster a high-performance, energized work environment that reflects the organization’s culture.
  • Establish a system to ensure team members receive timely and appropriate training and development.

QUALIFICATIONS

• • Operations: Ten years’ experience managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably cross-category experience (i.e., entertainment, fast casual, fine dining).
  • Proven ability to influence the marketing strategy and direction of start-up brands.
  • Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
  • Experience managing rapid organizational changes and managing the impact of change.
  • Track record of delivering operating results while increasing sales and profitability.
  • An energetic, positive, relationship-oriented individual with a demonstrated track record of serving as a trusted partner to internal and external constituents.
  • Demonstrated ability in problem analysis and resolution at both strategic and operational levels.
  • Exemplary team-building skills and demonstrated ability to motivate and encourage teams.
  • Ability to collaborate with cross-functional teams to attain business goals/objectives.
  • Minimal travel, when necessary.

Personal Attributes:

• • Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
  • Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm and are strong with conflict resolution.
  • Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease to deliver high-quality results.
  • Analytical – You can effectively process financial information and express the business’s needs to your teams. You have an entrepreneurial mentality and are exceptionally organized in all your tasks.
  • A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.

 

Salary Range:  $150,000 to $200,000

 

Benefits:

• Med/Dental/Vision/Life.
• Paid Time Off.
• 401(k) with match after eligibility requirements are met to enter the plan.

 

Our Core Values are:

1. 1. Host the party – keep your guests happy.
   2. Be honest, open, and respectful when speaking AND listening.
   3. The team’s best interests come first. Think We, not Me.
   4. Bring positive energy, work hard, and, most importantly, have fun.
   5. Hold yourself accountable to the COMPANY way.

This document is presented to you in confidence.  All communication, whether written, oral, or electronic, should be addressed to:

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com

 

 

Jim Weber, Managing Partner – ITB Partners

Jim Weber – Managing Partner,  ITB Partners

I hope you enjoyed our point of view and would like to receive regular posts directly to your email inbox.  Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read.  Your input is very important to me, so please leave a comment.